Commission européenne/Europese Commissie, 1049 Bruxelles/Brussel, BELGIQUE/BELGIË – Tel. +32 22991111
Office: DM28 07/110 – Tel. direct line +32 229-94870
Elisabeth.KOTTHAUS@ec.europa.eu
EUROPEAN COMMISSION
DIRECTORATE-GENERAL FOR MOBILITY AND TRANSPORT
Directorate B – Investment, Innovative & Sustainable Transport
B.5 – Social Aspects, Passenger Rights & Equal Opportunities
Brussels
MOVE.DDG1.B.5/EK
Mr Priit Sauk
Director-General
Estonian Transport Administration
Ms Kristi Talving
Director General
Consumer Protection and Technical
Regulatory Authority
By e-mail
info@transpordiamet.ee
info@ttja.ee
Dear Director-General Ms Talving and Director-General Mr Sauk,
Within the European Commission, I am in charge of the unit dealing with passenger rights.
The role of my unit is to oversee and monitor the implementation and enforcement of the
EU rules on passenger rights by the Member States, notably the national enforcement
bodies (NEBs). In this regard, we regularly organise visits to NEBs in the Member States.
We would like to visit the Estonian Transport Administration and Consumer Protection
and Technical Regulatory Authority on October 2024. During this visit we would like to
focus in particular on the enforcement by your services of Regulation (EU) No 2021/782
on rail passenger rights, Regulation (EC) No 261/2004 on air passenger rights, Regulation
(EC) No 1107/2006 — rights of disabled persons and persons with reduced mobility when
travelling by air, as well as Regulation (EU) No 1177/2010 concerning the rights of
passengers when travelling by sea and inland waterway and Regulation (EU) No 181/2011
concerning the rights of passengers in bus and coach transport.
The aim of this visit is to get to know your current team working on passenger rights in all
sectors, get acquainted with any new developments regarding your organisational structure
and working methods, as well as to clarify possible questions you may have on the
application of the Regulations. It will also be an opportunity to establish personal contacts
between our respective teams, which would contribute to the improvement of the
communication flow between your competent authorities and DG MOVE.