Kiri

Commission européenne/Europese Commissie, 1049 Bruxelles/Brussel, BELGIQUE/BELGIË – Tel. +32 22991111

Office: DM28 07/110 – Tel. direct line +32 229-94870

[email protected]

EUROPEAN COMMISSION DIRECTORATE-GENERAL FOR MOBILITY AND TRANSPORT

Directorate B – Investment, Innovative & Sustainable Transport

B.5 – Social Aspects, Passenger Rights & Equal Opportunities

Brussels MOVE.DDG1.B.5/EK

Mr Priit Sauk

Director-General

Estonian Transport Administration

Ms Kristi Talving

Director General

Consumer Protection and Technical

Regulatory Authority

By e-mail

[email protected]

[email protected]

Dear Director-General Ms Talving and Director-General Mr Sauk,

Within the European Commission, I am in charge of the unit dealing with passenger rights.

The role of my unit is to oversee and monitor the implementation and enforcement of the

EU rules on passenger rights by the Member States, notably the national enforcement

bodies (NEBs). In this regard, we regularly organise visits to NEBs in the Member States.

We would like to visit the Estonian Transport Administration and Consumer Protection

and Technical Regulatory Authority on October 2024. During this visit we would like to

focus in particular on the enforcement by your services of Regulation (EU) No 2021/782

on rail passenger rights, Regulation (EC) No 261/2004 on air passenger rights, Regulation

(EC) No 1107/2006 — rights of disabled persons and persons with reduced mobility when

travelling by air, as well as Regulation (EU) No 1177/2010 concerning the rights of

passengers when travelling by sea and inland waterway and Regulation (EU) No 181/2011

concerning the rights of passengers in bus and coach transport.

The aim of this visit is to get to know your current team working on passenger rights in all

sectors, get acquainted with any new developments regarding your organisational structure

and working methods, as well as to clarify possible questions you may have on the

application of the Regulations. It will also be an opportunity to establish personal contacts

between our respective teams, which would contribute to the improvement of the

communication flow between your competent authorities and DG MOVE.

2

In this context and further to informal exchanges we held with your authorities’

representatives, we would like to propose to visit the National Enforcement Bodies in your

country on 9 October. I would be grateful if you could confirm whether this date is

convenient for your services by Friday, 6 September 2024.

We would send you the topics/questions for the discussions beforehand and we would be

happy to hear your suggestions.

While the main focus of our visit would be to meet with your team, if time permits and it

is possible to arrange it would be useful for us to meet stakeholders at the national level,

as we mostly have contact with stakeholders at the EU level only. I would be very grateful

if you could share with me any contacts you might have that could be relevant in this

context.

The further planning and execution of the visit on our side will be carried out by

Ms Christina Vartsos Tzannetakis (Legal Officer) and Ms Ieva Riekstina (Seconded

National Expert).

I remain at your disposal for any further questions you may have.

Yours sincerely,

Elisabeth Kotthaus

Head of Unit

Cc: Eddy LIEGEOIS, Director (acting) Directorate B – Investment, Innovative &

Sustainable Transport;

Ms Merli Siitan, Head of the Sector of Business Department Consumer Protection and

Technical Regulatory Authority;

Mr Karl Tiitson, Head of the transport supervision department at Estonian Transport

Administration.

(e-signed)

Electronically signed on 09/08/2024 15:51 (UTC+02) in accordance with Article 11 of Commission Decision (EU) 2021/2121

Commission européenne/Europese Commissie, 1049 Bruxelles/Brussel, BELGIQUE/BELGIË – Tel. +32 22991111

Office: DM28 07/110 – Tel. direct line +32 229-94870

[email protected]

EUROPEAN COMMISSION DIRECTORATE-GENERAL FOR MOBILITY AND TRANSPORT

Directorate B – Investment, Innovative & Sustainable Transport

B.5 – Social Aspects, Passenger Rights & Equal Opportunities

Brussels MOVE.DDG1.B.5/EK

Mr Priit Sauk

Director-General

Estonian Transport Administration

Ms Kristi Talving

Director General

Consumer Protection and Technical

Regulatory Authority

By e-mail

[email protected]

[email protected]

Dear Director-General Ms Talving and Director-General Mr Sauk,

Within the European Commission, I am in charge of the unit dealing with passenger rights.

The role of my unit is to oversee and monitor the implementation and enforcement of the

EU rules on passenger rights by the Member States, notably the national enforcement

bodies (NEBs). In this regard, we regularly organise visits to NEBs in the Member States.

We would like to visit the Estonian Transport Administration and Consumer Protection

and Technical Regulatory Authority on October 2024. During this visit we would like to

focus in particular on the enforcement by your services of Regulation (EU) No 2021/782

on rail passenger rights, Regulation (EC) No 261/2004 on air passenger rights, Regulation

(EC) No 1107/2006 — rights of disabled persons and persons with reduced mobility when

travelling by air, as well as Regulation (EU) No 1177/2010 concerning the rights of

passengers when travelling by sea and inland waterway and Regulation (EU) No 181/2011

concerning the rights of passengers in bus and coach transport.

The aim of this visit is to get to know your current team working on passenger rights in all

sectors, get acquainted with any new developments regarding your organisational structure

and working methods, as well as to clarify possible questions you may have on the

application of the Regulations. It will also be an opportunity to establish personal contacts

between our respective teams, which would contribute to the improvement of the

communication flow between your competent authorities and DG MOVE.

2

In this context and further to informal exchanges we held with your authorities’

representatives, we would like to propose to visit the National Enforcement Bodies in your

country on 9 October. I would be grateful if you could confirm whether this date is

convenient for your services by Friday, 6 September 2024.

We would send you the topics/questions for the discussions beforehand and we would be

happy to hear your suggestions.

While the main focus of our visit would be to meet with your team, if time permits and it

is possible to arrange it would be useful for us to meet stakeholders at the national level,

as we mostly have contact with stakeholders at the EU level only. I would be very grateful

if you could share with me any contacts you might have that could be relevant in this

context.

The further planning and execution of the visit on our side will be carried out by

Ms Christina Vartsos Tzannetakis (Legal Officer) and Ms Ieva Riekstina (Seconded

National Expert).

I remain at your disposal for any further questions you may have.

Yours sincerely,

Elisabeth Kotthaus

Head of Unit

Cc: Eddy LIEGEOIS, Director (acting) Directorate B – Investment, Innovative &

Sustainable Transport;

Ms Merli Siitan, Head of the Sector of Business Department Consumer Protection and

Technical Regulatory Authority;

Mr Karl Tiitson, Head of the transport supervision department at Estonian Transport

Administration.

(e-signed)

Electronically signed on 09/08/2024 15:51 (UTC+02) in accordance with Article 11 of Commission Decision (EU) 2021/2121