Väikeostu pakkumuste küsimine

Media monitoring evaluation criteria and indicators to be evaluated

1. Verification of Proposal Compliance and Evaluation of Proposals

1.1 The contracting authority verifies whether the submitted proposals comply with the conditions stated in the procurement documents

and makes a reasoned decision on recognizing the proposals as compliant or rejecting them.

1.2 The contracting authority may declare a proposal compliant if there are no material deviations from the terms specified in the

procurement documents.

1.3 The contracting authority has the right to ask the bidder for clarifying questions regarding the submitted proposal and request further

details from the bidder.

1.4 The contracting authority evaluates the proposals deemed compliant.

1.4.1 The evaluation criteria for determining the successful proposal and their relative weights are as follows:

Proposal Content: Points

The following will be evaluated under the content of the offer:

 Number of media outlets (20 points);

 Number of keywords(15 points);

 Number of social media platforms(15 points);

 Analytics module (10 points);

 Number of user accounts(5 points);

 List of additional capabilities(10 points);

Proposal Cost:

 Monthly fee: The provider must present a fixed monthly cost (the service will be contracted for one year). The

offer with the lowest value will receive the maximum points (25). Other offers will receive proportionally

fewer points, calculated using the formula: "lowest value" / "offer value" * " percentage".) (25 points)

75

25

Total: 100

Detailed Descriptions of Evaluation Criteria and Scoring:

Sub-Criteria Content descriptions and number of value points

Fully meets the contracting

authority's expectations.

Partially meets the contracting

authority's expectations.

Meets the contracting authority's

expectations to a limited extent.

Number of

Media Outlets

Expectation: Capability for monitoring

both Estonian and foreign media,

including online sources, newspapers,

and magazines. The range of monitored

media sources should include access to

full-text articles of paid sources.

15 points: Bidder with the highest

number of monitored sources.

Additional 5 points: If paid articles are

accessible in full through the

application.

Expectation: Capability for monitoring

both Estonian and foreign media,

including online sources, newspapers,

and magazines. The range of monitored

media sources should include access to

full-text articles of paid sources.

10 points: Bidder with the second

highest number of monitored sources.

Additional 5 points: If paid articles are

accessible in full through the

application.

Expectation: Capability for monitoring

both Estonian and foreign media,

including online sources, newspapers,

and magazines. The range of monitored

media sources should include access to

full-text articles of paid sources.

5 points: Bidder with the third highest

number of monitored sources.

Additional 5 points: If paid articles are

accessible in full through the application.

Max 20 points 20 points 10 points 5 points

Number of

Keyword

s

Expectation: Monitoring of public media

and social media accounts using

keywords, with an automatic summary

provided for permanently monitored

keywords.

Keywords 61- …

Expectation: Monitoring of public media

and social media accounts using

keywords, with an automatic summary

provided for permanently monitored

keywords.

Keywords 31-60

Expectation: Monitoring of public media

and social media accounts using

keywords, with an automatic summary

provided for permanently monitored

keywords.

Keywords 1-30

Max 15 points 15 points 10 points 5 points

Number of Social

Media Platforms

Social media monitoring must include

the monitoring of public accounts on

Facebook, X (formerly Twitter),

Reddit, Instagram, YouTube,

LinkedIn, and TikTok, with other

Social media monitoring must include

the monitoring of public accounts on

Facebook, X (formerly Twitter),

Reddit, Instagram, YouTube,

LinkedIn, and TikTok, with other

Social media monitoring must include the

monitoring of public accounts on

Facebook, X (formerly Twitter), Reddit,

Instagram, YouTube, LinkedIn, and

TikTok, with other channels being a

channels being a beneficial addition.

The bidder must specify which

platforms from this list (7) are

included in the monitoring.

Number of platvorms 7-…

channels being a beneficial addition.

The bidder must specify which

platforms from this list (7) are

included in the monitoring.

Number of platvorms 4-5

beneficial addition. The bidder must

specify which platforms from this list (7)

are included in the monitoring.

Number of platvorms 1-3

Max 15 points 15 points 10 points 5 points

Analytics module It is important to conduct quantitative

analysis for keywords. The bidder is

expected to specify the number of

months for which retrospective

summaries will be provided (e.g., a 6-

month summary).

Analysis for 13+ months

It is important to conduct quantitative

analysis for keywords. The bidder is

expected to specify the number of

months for which retrospective

summaries will be provided (e.g., a 6-

month summary).

Analysis for 4–12 months

It is important to conduct quantitative

analysis for keywords. The bidder is

expected to specify the number of months

for which retrospective summaries will

be provided (e.g., a 6-month summary).

Analysis for 1–3 months

Max 10 points 10 points 8 points 5 points

Number of User

Accounts

The bidder is expected to specify the

number of user accounts that will have

access to the monitoring results.

Number of User Accounts16-…

The bidder is expected to specify the

number of user accounts that will have

access to the monitoring results.

Number of User Accounts10-15

Max 5 punkti 5 points 3 points

List of

Additional

Capabilities

The bidder is expected to provide up to

three capabilities that their program can

perform, which equivalent solutions

either cannot perform or perform less

effectively. It is important to focus on

capabilities that are particularly useful in

crisis situations where there is an

abundance of information and higher-

than-average expectations.

At least 3 additional capabilities that are

beneficial in crisis situations.

The bidder is expected to provide up to

three capabilities that their program can

perform, which equivalent solutions

either cannot perform or perform less

effectively. Emphasis should be placed

on capabilities that are particularly

useful in crisis situations, where there is

a high volume of information and

expectations are above average.

At least 2 additional capabilities that are

beneficial in crisis situations, along with

at least 1 other additional capability.

The bidder is expected to provide

up to three capabilities that their

program can perform, which

equivalent solutions either cannot

perform or perform less

effectively. It is important to focus

on capabilities that are particularly

useful in crisis situations, where

there is a large volume of

information and expectations are

higher than average.

At least 1 additional capability that

is useful in a crisis situation, along

with at least 1 more additional

capability.

Max 10 punkti 10 points 7 points 4 poimts

1.5 The contracting authority will form an evaluation committee to assess the proposals, consisting of at least three members. If necessary,

the evaluation committee has the right to involve independent experts in its work. The members of the evaluation committee will

collectively evaluate the service proposal based on the specified evaluation criteria. The points awarded will be summed up for each

bidder separately, and the points assigned for the proposal's cost will be added. The proposal that receives the highest total number of

points for the service concept and proposal cost will be considered the successful proposal.

1.6 In the case of equal points between proposals, the contracting authority will choose the proposal that has received more points for its

cost.

1.7 Hankija The contracting authority will sign a contract with the bidder who has submitted the most economically advantageous proposal

in accordance with the order's conditions (i.e., the one that has collected the most points in the evaluation process).

Pärnu mnt 139 / 15060 Tallinn / ppa@politsei.ee / www.politsei.ee

Registry code 70008747

Our 04.12.2024 No 20-1.5/3266-1

Invitation to tender for small purchase

(service)

The Police and Border Guard Board (hereinafter ‘the Contracting Authority’) invites you to submit a tender in accordance with the conditions set out in this document concerning the invitation to tender for small purchases (hereinafter ‘the small purchase document’).

1. General terms and conditions

1.1 Title of the small purchase: „Media and social media monitoring program“. 1.2 Contact person of the Contracting Authority: Karmen Muinasmaa, e-mail:

karmen.muinasmaa@politsei.ee.

1.3 An economic operator has the right to ask for clarifications on the documents of the small purchase by submitting questions by email to the contact person of the

Contracting Authority. The Contracting Authority shall reply to the economic operators’ questions within three working days. The Contracting Authority shall simultaneously forward the questions and answers to all the economic operators who

have been invited to submit a tender. Questions asked over the phone will not be answered.

1.4 The Contracting Authority reserves the right to modify, if necessary, the documents relating to the small purchase before the deadline for the submission of tenders. In the event of an amendment of the small purchase documents, the Contracting

Authority informs all economic operators invited to submit a tender. 1.5 Any reference made by the Contracting Authority in the small purchase documents

to a standard, technical approval, technical verification system, etc. as a criterion of compliance with the technical specification of the tender shall be read as supplemented by the indication ‘or equivalent’. Any reference made by the

Contracting Authority in the small purchase documents to a source, process, trademark, patent, type, origin, or method of production shall be read as

supplemented by the indication ‘or equivalent’. 1.6 A tender is the tenderer’s declaration of intent to conclude a framework contract and

shall be binding upon the tenderer from the moment of its submission until the expiry

of the minimum time limit for the validity of the tender. By submitting a tender, the tenderer agrees to all the terms and conditions set out in the small purchase

documents. Submission of a conditional tender is prohibited. 1.7 The Contracting Authority shall not award a contract to a tenderer who is in arrears

with a national tax, duty or environmental charge within the meaning of the Taxation

Act, or with tax or social security contributions within the meaning of the legislat io n

FOR INTERNAL USE

2 (7)

of the country in which it is established. Before awarding the contract, the

Contracting Authority shall verify the tenderer’s tax arrears. If the tenderer is in tax arrears, the Contracting Authority shall inform the tenderer thereof and shall allow

the tenderer at least three working days to pay the tax arrears. The Contracting Authority may, for duly justified reasons, extend the time limit granted to the tenderer. If the tenderer fails to pay or defer the tax arrears within the time limit set

by the Contracting Authority, the Contracting Authority shall not award the contract to the tenderer.

1.8 Only tenderers residing or established in Estonia, in another Member State of the European Union, in another Contracting Party to the Agreement on the European Economic Area or in a State party to the Agreement on Government Procurement of

the World Trade Organisation shall be eligible for small purchase procedure. The Contracting Authority may exclude a tenderer or a joint tenderer who is ineligible to

submit a tender. If a subcontractor has such a ground, the Contracting Authority may require the tenderer to replace such subcontractor.

2. Description of the service to be provided

2.1 Expectations for the monitoring results:

2.1.1 Monitoring is contracted for one year;

2.1.2 media monitoring must include monitoring of Estonian, English, and Russian

language media;

2.1.3 The keyword list must be editable;

2.1.4 The service must also include monitoring of public social media accounts in

Estonian, English, and Russian (YouTube, Facebook, X, Reddit, Instagram,

TikTok, Telegram, and LinkedIn) based on the same keywords;

2.1.5 The monitoring results must be displayed to the user through a user-friendly and

reliable interface that works on both computers and mobile devices;

2.1.6 The user interface must include an analytics module that performs data analysis of

the monitoring results, including identifying trends;

2.1.7 The user interface must include an analytics module that supports gaining an

overview of brand image and marketing activities;

2.1.8 If necessary, user training for at least 10 people.

2.2 The user environment must allow:

2.2.1 Full-text search of headlines and content of coverage, including the ability to

search within TV and radio news content;

2.2.2 Creation of search filters and reports based on them;

2.2.3 Access to the same information for at least ten users;

2.2.4 Display of TV, radio, newspaper, and magazine coverage in its original form.

2.3 Time restrictions for displaying monitoring results:

2.3.1 Online articles must be displayed within at least 15 minutes of publication;

2.3.2 Newspapers and magazines must be displayed as soon as possible;

2.3.3 Social media coverage must be available in the database for search within 15

minutes of its publication.

2.4 Additional features that may earn extra points in the proposal evaluation (see

the list of evaluation criteria)

2.4.1 A separate user-friendly mobile application (app) for smart devices;

FOR INTERNAL USE

3 (7)

2.4.2 Image analysis capability;

2.4.3 TV and radio news monitoring;

2.4.4 SMS (email) notification option for particularly important coverage;

2.4.5 spot sentiment shifts.

2.5 Monitoring is contracted for one year A maximum of €17,600.00 (excluding VAT)

will be allocated for the procurement of the program. The final number of evaluated

indicators will be agreed upon during negotiations. If the program's cost, based on the

offers submitted during the small-scale procurement process, exceeds €17,600.00, the

number of calendar months will be reduced by such an amount that the cost does not

exceed the transferred amount.

3. Preparation, completion, and submission of tenders

3.1 The tender must include the following:

3.1.1 The cost per month (excluding VAT);

3.1.2 a description of the service to be provided, which should be based on the

conditions outlined in section 2 of the small-scale procurement document and

the evaluation criteria presented in "Annex 1."

3.2 The tender is valid for 60 days. The Contracting Authority reserves the right to propose to the tenderer to extend the period of validity of the tender.

3.3 The tender must be sent to the email address of the contact person of the Contracting Authority no later than December 17, 2024, at 12:00. The Contracting Authority shall not accept late tenders.

3.4 The Contracting Authority reserves the right to extend the deadline for the submission of tenders.

3.5 In case of conflicts, ambiguities, or discrepancies between the Estonian and English versions of the small-scale procurement documents, the Estonian text shall prevail.

3.6 The tenderer shall bear all costs relating to the preparation and submission of a tender

and the risk of timely submission of a tender. 3.7 The tender shall remain confidential until the conclusion of the contract.

3.8 The tenderer shall indicate in the tender which information is a trade secret and justify the reasons for designating it as such. The value of a tender may not be indicated as a trade secret. The Contracting Authority shall not disclose the content of the tenders

in so far as they are covered by a trade secret, nor shall it be liable for the disclosure of a trade secret in so far as the tenderer has not designated it as a trade secret.

4. Verification of tenders and selection of a successful tender

4.1 The Contracting Authority shall verify that tenders submitted on time comply with

the requirements set out in the small purchase documents. The Contracting Authority shall reject a tender, if the tender does not meet the conditions set out in the small

purchase document. 4.2 The Contracting Authority shall have the right to ask the tenderer for further details

and clarifications concerning the submitted tender.

4.3 Among the suitable tenders, the Contracting Authority selects the successful tender on the basis of award criteria.

4.4 The Contracting Authority shall conclude a written contract with the successful tenderer on the basis of the terms and conditions set out in the small purchase document and the tender submitted by the successful tenderer. The contract is

FOR INTERNAL USE

4 (7)

considered concluded once it has been signed by both parties and remains valid until

both parties have properly fulfilled their obligations.

5. Negotiations

5.1 The Contracting Authority shall have the right to negotiate with tenderers who have submitted a suitable tender on the content of the tender submitted, the value of the

items to be purchased and the terms of the public contract. 5.2 Depending on the need to conduct negotiations, the Contracting Authority shall

inform tenderers of the time of the negotiations. Negotiations shall be conducted

separately with each tenderer. Negotiations may be conducted in a form capable of being reproduced in writing or orally. Oral negotiations shall be recorded in the

minutes. Negotiations shall be confidential. The Contracting Authority shall ensure equal treatment of tenderers during the negotiations.

5.3 Following the negotiations, the tenderer shall, if necessary, submit a new adapted

tender, which shall be submitted by the deadline agreed during the negotiations.

6. Rejection of tenders and declaration of small purchases invalid

6.1 The Contracting Authority reserves the right to reject all submitted or suitable tenders at any time before the award of the public contract, if the costs of the tenders

submitted exceed the estimated costs of the public contract. If all tenders are rejected, the Contracting Authority shall take a reasoned decision to that effect.

6.2 The Contracting Authority may, where there is a justifiable need, declare a small purchase invalid on its own initiative. A justifiable need may include, but is not limited to:

6.2.1 If there is a need to substantially alter the subject matter of the public contract; 6.2.2 If the conditions on the basis of which the small purchase was carried out have

substantially changed and, as a result, the award of the public contract proves to be unnecessary or impossible;

6.2.3 If it is not possible to eliminate the discrepancies which have arisen in the course

of the small purchase and therefore the procedure cannot be lawfully completed.

7. Invoicing conditions

7.1 The Contracting Authority only accepts e-invoices. Pursuant to the Accounting Act, an e-invoice operator is a provider of handling service for machine-processab le

source documents, who is recorded in the Contracting Authority’s records in the state register of legal persons.

7.2 E-invoicing options: 7.2.1 If the tenderer is a customer of an e-invoice operator, the tenderer transmits the

e-invoice to its operator through which it reaches the Contracting Authority;

7.2.2 It is possible to send an e-invoice to the Contracting Authority free of charge

using the following information systems:

a. e-Financials (http://www.rik.ee/et/e-arveldaja).

b. arved.ee (https://www.arved.ee)

These information systems require opening a user account. They allow you to add and send invoices. The submission of e-invoices to public sector entities is

free of charge in unlimited quantities.

FOR INTERNAL USE

5 (7)

7.3 The invoice submitted by the tenderer must comply with the requirements of the

Value-Added Tax Act, include the name of the contact person of the Contracting

Authority and, if there is a written contract, reference to the contract number.

7.4 The successful bidder shall submit an advance invoice for the entire service

amount to the contracting authority after the contract is signed. An invoice that does not meet the conditions set out in this clause shall not be paid. An invoice shall

be paid within 21 calendar days from the date of receipt of a valid invoice by the Contracting Authority.

7.5 If the service results in a work that may be the subject of copyright, the Contracting Authority shall, upon receipt of the work, check the conformity of the work with the technical specifications set out in the small purchase document and with the tender

of the contractor. The Contracting Authority shall confirm the act by email no later than three working days after the delivery of the work by the contractor.

8. Liability

8.1 If the contractor fails to provide the service in accordance with the time limits

specified in the small purchase documents, the Contracting Authority shall be entitled to and the contractor shall be liable to pay a contractual penalty of 0.15% of the price

of the corresponding delayed supplies for each delayed calendar day, but no more than 50% of the total cost of the public contract.

8.2 In the event of a breach of confidentiality, the Contracting Authority shall be entitled

to claim, and the contractor shall be liable to pay a contractual penalty in the amount determined by the Contracting Authority, but not exceeding EUR 10,000 in each

respective case. In the event of delay in payment of a duly submitted invoice, the contractor is entitled to claim, and the Contracting Authority shall be liable to pay interest of 0.15 % of the amount due for each working day of delay, but not more

than 50% of the amount due. 8.3 If the service which is the subject-matter of the public contract or the work carried

out as a result of it does not comply with the conditions set out in the small purchase document and the contractor’s tender, the Contracting Authority is entitled to a contractual penalty of 20% of the total value of the public contract.

8.4 In case of breach of the warranty conditions, the Contracting Authority is entitled to claim, and the tenderer is obliged to pay a contractual penalty of 0.15% of the

corresponding contract price for each calendar day of delay, but not more than 50% of the total value of the contract.

8.5 Assignors of copyright assume full liability for any third-party copyright

infringements. 8.6 The contractual penalty requirements set out in the small purchase document have

been agreed to ensure compliance and not to replace compliance. 9. Warranty

9.1 In case the Contracting Authority has requested a warranty for the works resulting from the service in clause 2 of the small purchase documents, the contractor shall

provide the requested warranty for the works forming the subject-matter of the public contract from the moment of delivery of the subject matter of the contract, unless otherwise provided for in the letter of guarantee or other document (hereina fte r

referred to as the warranty period). 9.2 During the warranty period, the contractor is obliged to ensure at its own expense the

elimination of the defects of the work or its parts or to replace the work or the defective parts of the work the work or its part(s) complying with the conditions

FOR INTERNAL USE

6 (7)

stipulated in the small purchase document and the contractor’s tender, within a

reasonable time limit set by the Contracting Authority starting from the submiss ion of a written claim by the Contracting Authority’s contact person.

10. Intellectual property

10.1 If, in the course of the performance of the contract, a contractor produces a work

(hereinafter referred to as work) which may be a work protected by copyright within

the meaning of the Copyright Act, the economic rights of copyright arising therefrom

shall be transferred (deemed to be assigned) to the Contracting Authority without any

further agreement of the parties as from the date of the Contracting Authority’s

confirmation referred to in clause 5.5 of the small purchase documents.

10.2 The contractor shall grant a non-exclusive licence, with the right to sublicence, for

the exercise of all the author’s personal rights in the work and any of its elements,

without any geographical or formal limitation, for the entire duration of the term of

the copyright.

10.3 At the time of awarding the contract, the contractor shall confirm that the author or

authors of the work have limited or limit the manner and extent of the exercise of

their moral rights with the contractor in such a way that the Contracting Authority is

entitled to use the work in the manner and to the extent provided for in the contract.

10.4 The remuneration payable for the exercise of copyright under the contract shall be

deemed to be paid for by payment for the service (i.e., the royalty is included in the

service fee) and the Contracting Authority shall not be obliged to pay the contractor

any additional remuneration for such rights.

11. Confidentiality

11.1 Confidential information means personal data, security data and any other information brought to the knowledge of the parties during the performance of the

contract, the disclosure of which could harm the interests of the parties. Confidentia l information does not include information the disclosure of which arises from legislation, provided that such disclosure is carried out in the most limited manner

possible. 11.2 The contractor shall be required to treat as confidential any information concerning

the Contracting Authority and its activities, which has come to his knowledge in the

performance of the contract. The contractor shall be obliged to protect the confidentiality of the storage media handed over to him and of information which

has become known during performance of the contract, or by chance. The sale, offer or distribution of such information by the contractor or by any related person shall be treated as a material breach of the contract.

11.3 The contractor undertakes to implement organisational, physical and IT security measures for the performance of the contract in order to protect confidential data

obtained by any means under the contract. 11.4 The confidentiality arrangement is concluded for an indefinite period. 11.5 The contractor undertakes to ensure that the processing of personal data during the

performance of the contract is lawful and complies with the requirements of the General Data Protection Regulation (EU 2016/679) and other data protection

legislation, including the implementation of organisational, physical and IT security measures to protect confidential data against accidental or deliberate unauthor ised alteration, accidental destruction, deliberate destruction, disclosure, etc. As regards

the processing of personal data, the parties shall further conclude a data processing contract as provided for in Article 28 of the General Regulation.

FOR INTERNAL USE

7 (7)

Sincerely

(Signed digitally)

Karmen Muinasmaa ostujuht

Annex :

Lisa 2 Media monitoring evaluation criteria and indicators to be evaluated

Pärnu mnt 139 / 15060 Tallinn / ppa@politsei.ee / www.politsei.ee

Registrikood 70008747

Meie 04.12.2024 nr 20-1.5/3266-1

Väikeostu pakkumuste küsimine (teenus)

Politsei- ja Piirivalveamet (edaspidi hankija) teeb Teile ettepaneku esitada pakkumus vastavalt

väikeostu pakkumuste küsimise dokumendis (edaspidi väikeostu dokument) esitatud tingimustele.

1. Üldtingimused

1.1 Väikeostu nimetus: „Meedia ja sotsiaalmeedia monitoorimise programm“.

1.2 Hankija kontaktisik: Karmen Muinasmaa, e-post: karmen.muinasmaa@politsei.ee .

1.3 Ettevõtjal on õigus küsida väikeostu dokumentide kohta selgitusi, esitades küsimused

e-posti teel hankija kontaktisikule. Hankija vastab ettevõtjate küsimustele kolme tööpäeva jooksul. Hankija edastab esitatud küsimused ja vastused samaaegselt

kõigile ettevõtjatele, kellele tehti ettepanek pakkumuse esitamiseks. Telefoni teel esitatud küsimustele ei vastata.

1.4 Hankijal on õigus enne pakkumuste esitamise tähtaega vajadusel muuta väikeostu

dokumente. Väikeostu dokumentide muutmisel teavitab hankija sellest kõiki ettevõtjaid, kellele on tehtud ettepanek pakkumuse esitamiseks.

1.5 Iga viidet, mille hankija teeb väikeostu dokumentides mõnele standardile, tehnilise le tunnustusele, tehnilisele kontrollisüsteemile vms kui pakkumuse tehnilise le kirjeldusele vastavuse kriteeriumile, tuleb lugeda selliselt, et see on täiendatud

märkega „või sellega samaväärne“. Iga viidet, mille hankija teeb väikeostu dokumentides ostuallikale, protsessile, kaubamärgile, patendile, tüübile, päritolule

või tootmisviisile, tuleb lugeda selliselt, et see on täiendatud märkega „või sellega samaväärne“.

1.6 Pakkumus on pakkuja tahteavaldus hankelepingu sõlmimiseks ja on selle esitamise l

pakkujale siduv alates esitamisest kuni pakkumuse jõusoleku minimaalse tähtaja lõpuni. Pakkumuse esitamisega nõustub pakkuja kõikide väikeostu dokumentides

toodud tingimustega. Tingimusliku pakkumuse esitamine on keelatud. 1.7 Hankija ei sõlmi hankelepingut pakkujaga, kellel on riikliku maksu, makse või

keskkonnatasu maksuvõlg maksukorralduse seaduse tähenduses või maksu- või

sotsiaalkindlustusmaksete võlg tema asukohariigi õigusaktide kohaselt. Enne hankelepingu sõlmimist kontrollib hankija pakkujal maksuvõla puudumist. Kui

pakkujal esineb maksuvõlg, siis teavitab hankija sellest pakkujat ja annab pakkujale vähemalt kolm tööpäeva maksuvõla tasumiseks. Hankija võib mõjuvatel põhjustel pakkujale antud tähtaega pikendada. Kui hankija poolt antud tähtaja jooksul pakkuja

maksuvõlga ära ei tasu ega ajata, siis hankija pakkujaga hankelepingut ei sõlmi.

2 (6)

1.8 Väikeostus saavad osaleda ainult pakkujad, kelle elu- või asukoht on Eestis, mõnes muus Euroopa Liidu liikmesriigis, muus Euroopa Majanduspiirkonna lepinguri igis

või Maailma Kaubandusorganisatsiooni riigihankelepinguga ühinenud riigis. Hankija võib kõrvaldada väikeostust pakkuja või ühispakkuja, kellel puudub õigus

pakkumust esitada. Kui alltöövõtjal esineb nimetatud alus, võib hankija nõuda pakkujalt sellise alltöövõtja asendamist.

2. Tellitava teenuse kirjeldus

2.1 Ootused monitooringu tulemusele: 2.1.1 Monitooring tellitakse üheks aastaks;

2.1.2 monitooring hõlmab eestikeelse, ingliskeelse ja venekeelse meedia monitooringut

2.1.3 märksõnade nimekirja peab olema võimalik muuta;

2.1.4 teenus peab sisaldama ka eesti-, inglise- ja venekeelse sotsiaalmeedia (YouTube,

Facebook, X, Reddit, Instagram, TikTok, Telegram ja LinkedIn) avalike kontode

monitooringut samade märksõnade alusel;

2.1.5 monitooringu tulemused kuvatakse kasutajale läbi kasutajasõbraliku ja töökindla

kasutajaliidese, mis töötab nii arvutis kui nutiseadmes ;

2.1.6 kasutajaliides peab sisaldama analüüsimoodulit, mis teeb monitooringutulemuste

andmeanalüüsi sh tooma välja trende;

2.1.7 kasutajaliides peab sisaldama analüüsimoodulit, mis toetab brändi kuvandist

ülevaate saamist ja turundustegevusi;

2.1.8 vajadusel kasutajakoolitus vähemalt 10 inimese le.

2.2 Kasutuskeskkond peab võimaldama: 2.2.1 ületeksti-otsingut kajastuste pealkirjadest ja sisust, sh võimalust otsida ka tele- ja

raadiouudiste sisust;

2.2.2 luua otsingufiltreid ja nende põhjal raporteid;

2.2.3 samale infole peab olema ligipääs vähemalt kümnel kasutajal;

2.2.4 kuvada tele, raadio, ajalehe, ajakirja kajastusi nende originaalkujul.

2.3 Ajalised piirangud monitooringutulemuste kuvamisel:

2.3.1 online-artiklid vähemalt 15 minuti jooksul alates ilmumise hetkest;

2.3.2 ajalehed ja ajakirjad esimesel võimalusel;

2.3.3 sotsiaalmeedia kajastused alates kajastuse ilmumisest kuni andmebaasis

otsitavaks muutumiseni mitte hiljem kui 15 minutit;

2.4 Lisavõimalused, mis võivad pakkumuse hindamisel lisapunkte anda (vaata

hindamiskriteeriumite loetelu):

2.4.1 eraldiseisev kasutajasõbralik mobiilirakendus (äpp) nutiseadmetele;

2.4.2 pildianalüüsivõime;

2.4.3 TV ja raadiouudiste monitooring;

2.4.4 SMS(e-posti)-teavituse võimalus eriti oluliste kajastuste puhul;

2.4.5 Tonaalsuse analüüs.

2.5 Kokku soetatakse teenus üheks aastaks. Maksimaalselt soetatakse programmi kokku

17 600,00 (käibemaksuta) euro eest. Lõplik hinnatavate näitajate kogus lepitakse

kokku läbirääkimiste käigus. Kui programmi maksumus on väikeostu käigus tehtud

pakkumuste põhjal suurem kui 17 600,00 eurot, vähendatakse kalendrikuude arvu nii

mitme võrra, et maksumus üle toodud summa ei läheks.

3 (6)

3. Pakkumuse ettevalmistamine, vormistamine ja esitamine

3.1 Pakkumus peab sisaldama:

3.1.1 ühe kuu maksumust (km-ta);

3.1.2 teenuse osutamise kirjeldust, lähtuda tuleks väikeostu dokumendi punktis 2

esitatud tingimustest ja „Lisa 1“ esitatud hindamiskriteeriumitest.

3.2 Pakkumus on jõus 60 päeva. Hankijal on õigus teha pakkujale ettepanek pakkumuse jõusoleku tähtaega pikendada.

3.3 Pakkumus tuleb esitada hankija kontaktisiku e-posti aadressile hiljemalt 17.12.2024

kell 12.00. Hilinenud pakkumusi hankija vastu ei võta. 3.4 Hankijal on õigus pakkumuste esitamise tähtaeg pikendada.

3.5 Eesti ja ingliskeelsete väikeostu dokumentide versioonide vastuolude, mitmeti mõistetavuste ja erinevuste korral prevaleerib eestikeelne tekst.

3.6 Pakkuja kannab kõik pakkumuse ettevalmistamise ja esitamisega seotud kulud ning pakkumuse tähtaegse esitamise riski.

3.7 Pakkumus on konfidentsiaalne kuni hankelepingu sõlmimiseni.

3.8 Pakkuja märgib pakkumuses, milline teave on ärisaladus ning põhjendab teabe ärisaladuseks määramist. Ärisaladusena ei või märkida pakkumuse maksumust.

Hankija ei avalikusta pakkumuste sisu ärisaladusega kaetud osas ega vastuta ärisaladuse avaldamise eest osas, milles pakkuja ei ole seda ärisaladuseks märkinud.

4. Pakkumuste kontrollimine ja eduka pakkumuse valik

4.1 Hankija kontrollib tähtaegselt esitatud pakkumuste vastavust väikeostu

dokumentides esitatud nõuetele. Juhul, kui pakkumus ei vasta väikeostu dokumendis toodud tingimustele, lükkab hankija pakkumuse tagasi.

4.2 Hankijal on õigus küsida pakkujalt esitatud pakkumuse kohta täpsustavaid andmeid

ja täiendavaid selgitusi. 4.3 Vastavaks tunnistatud pakkumuste seast valib hankija eduka pakkumuse välja

hindamiskriteeriumide alusel (Lisa 1). 4.4 Hankija sõlmib edukaks tunnistatud pakkumuse esitanud pakkujaga lepingu

kirjalikku taasesitamist võimaldavas vormis, lähtudes väikeostu dokumendis esitatud

tingimustest ja eduka pakkuja pakkumusest. Leping loetakse sõlmituks, kui see on poolte poolt allkirjastatud ja leping kehtib kuni pooled on oma kohustused

nõuetekohaselt täitnud.

5. Läbirääkimiste pidamine

5.1 Hankija on õigus pidada vastavaks tunnistatud pakkumuse esitanud pakkujatega läbirääkimisi esitatud pakkumuse sisu ja maksumuse ning hankelepingu tingimuste

üle. 5.2 Vastavalt läbirääkimiste pidamise vajadusele teatab hankija pakkujatele

läbirääkimiste aja. Iga pakkujaga peetakse läbirääkimisi eraldi. Läbirääkimisi võib

pidada kirjalikku taasesitamist võimaldavas vormis või suuliselt. Suuliselt peetud läbirääkimised protokollitakse. Läbirääkimised on konfidentsiaalsed. Hankija tagab

läbirääkimiste käigus pakkujate võrdse kohtlemise. 5.3 Pärast läbirääkimiste toimumist esitab pakkuja vajadusel uue kohandatud

pakkumuse, mis esitatakse läbirääkimistel kokku lepitud tähtajaks.

6. Pakkumuste tagasi lükkamine ja väikeostu kehtetuks tunnistamine

4 (6)

6.1 Hankijal on õigus kõik esitatud või vastavaks tunnistatud pakkumused tagasi lükata igal ajal enne hankelepingu sõlmimist kui esitatud pakkumuste maksumus ületab

hankelepingu eeldatavat maksumust. Kõigi pakkumuste tagasilükkamisel teeb hankija sellekohase põhjendatud otsuse.

6.2 Hankija võib põhjendatud vajaduse korral omal algatusel väikeostu kehtetuks tunnistada. Põhjendatud vajaduseks võib olla eelkõige, kuid mitte ainult:

6.2.1 kui tekib vajadus hankelepingu eset olulisel määral muuta;

6.2.2 kui väikeostu läbiviimise aluseks olevad tingimused on oluliselt muutunud ja seetõttu osutub hankelepingu sõlmimine mittevajalikuks või võimatuks;

6.2.3 kui väikeostu läbiviimisel ilmnenud ebakõlasid ei ole võimalik kõrvaldada ega menetlust seetõttu ka õiguspäraselt lõpule viia.

7. Arve esitamise tingimused

7.1 Hankija võtab vastu ainult e-arveid. Raamatupidamise seaduse kohaselt on e-arve

operaatoriks masintöödeldava algdokumendi käitlemise teenuse pakkuja, kelle kohta on tehtud märge hankija andmetes juriidiliste isikute kohta peetavas riiklikus registris.

7.2 E-arve saatmise võimalused: 7.2.1 kui pakkuja on e-arvete operaatori klient, edastada e-arve oma operaatorile,

kelle kaudu see jõuab hankijani;

7.2.2 hankijale on võimalik saata e-arvet tasuta, kasutades infosüsteeme:

a. e-arveldaja (http://www.rik.ee/et/e-arveldaja).

b. arved.ee (https://www.arved.ee)

Nimetatud infosüsteemides tuleb avada kasutaja konto, neis on võimalik arve sisestada ja edastada. Avaliku sektori üksustele e-arvete esitamine on tasuta ja piiramata koguses.

7.2.3 Kui müüja on välisriigi ettevõte, kellel ei ole võimalik esitada e-arvet, siis tuleb

arve esitada .pdf vormingus hankija kontaktisikule e-posti teel ning hankija e-

arve teenusepakkujale aadressil finantsinfo@politsei.ee.

7.3 Pakkuja esitatav arve peab vastama käibemaksuseaduse nõuetele, sisaldama hankija

kontaktisiku nime ja kirjaliku lepingu olemasolul tuleb viidata lepingu

numbrile. 7.4 Edukas pakkuja esitab hankijale peale lepingu sõlmimist ettemaksuarve kogu

teenuse mahus. Käesolevas punktis esitatud tingimustele mittevastav arve ei kuulu tasumisele. Arve tasutakse 21 kalendripäeva jooksul arvates hankija poolt

nõuetekohase arve kättesaamisest. 7.5 Kui teenuse tulemusel valmib töö, mis võib-olla autoriõigustega kaitstavaks teoseks,

siis kontrollib hankija töö vastuvõtmisel töö vastavust väikeostu dokumendis toodud

tehnilisele kirjeldusele ja täitja pakkumusele. Hankija kinnitab e-posti teel akti hiljemalt kolme tööpäeva jooksul pärast täitja poolt töö üleandmisest.

8. Vastutus

8.1 Kui täitja ei osuta teenust vastavalt väikeostu dokumentides märgitud tähtajale, on

hankijal õigus nõuda ja täitjal kohustus tasuda leppetrahvi 0,15% vastava täitmisega viivitatud asja hinnast iga viivitatud kalendripäeva eest, kuid mitte rohkem kui 50%

hankelepingu kogumaksumusest. 8.2 Konfidentsiaalsusnõude rikkumisel on hankijal õigus nõuda ja täitjal kohustus

maksta leppetrahvi hankija määratud suuruses, kuid mitte rohkem kui 10 000 eurot

iga vastava juhtumi korral. Nõuetekohaselt esitatud arve tasumisega viivitamise korral on täitjal õigus nõuda ja hankijal kohustus maksta viivist 0,15% tasumise le

5 (6)

kuuluvast summast iga viivitatud tööpäeva eest, kuid mitte rohkem kui 50% tasumisele kuuluvast summast.

8.3 Kui hankelepingu esemeks olev teenus või selle tulemusel valminud töö ei vasta väikeostu dokumendis ja täitja pakkumuses esitatud tingimustele on hankijal õigus

nõuda leppetrahvi 20 % hankelepingu kogumaksumuse hinnast. 8.4 Garantiitingimuste rikkumisel on hankijal õigus nõuda ja pakkujal kohustus tasuda

leppetrahvi 0,15% vastava hankelepingu hinnast iga viivitatud kalendripäeva eest,

kuid mitte rohkem kui 50% hankelepingu kogumaksumuse hinnast. 8.5 Autoriõiguste loovutajad võtavad endale täieliku vastutuse kolmandate isikute

autoriõiguste rikkumise eest. 8.6 Väikeostu dokumendis sätestatud leppetrahvinõuded on lepitud kokku kohustuse

täitmise tagamiseks, mitte kohustuse täitmise asendamiseks.

9. Garantii

9.1 Juhul, kui hankija on väikeostu dokumentide punktis 2 nõudnud garantiid teenuse tulemusel valmivatele töödele, siis annab täitja hankelepingu esemeks olevatele töödele nõutud garantii alates lepingu eseme üleandmisest, kui garantiikirjas või

muus dokumendis ei ole ette nähtud teisiti (edaspidi garantiiaeg). 9.2 Täitja on kohustatud garantiiajal omal kulul tagama töö või selle osadel ilmnenud

puuduste kõrvaldamise või asendama töö või töö puudustega osad väikeostu dokumendis ja täitja pakkumuses sätestatud tingimustele vastava töö või selle osa(de)ga hankija määratud mõistliku tähtaja jooksul hankija kontaktisiku kirjaliku

pretensiooni esitamisest arvates.

10. Intellektuaalomand

10.1 Juhul, kui täitja poolt lepingu täitmise käigus valmib töö (edaspidi teos), mis võib

olla autoriõigustega kaitstavaks teoseks autoriõiguse seaduse tähenduses, siis sellele

tekkinud varalised autoriõigused lähevad hankijale üle (loetakse hankija le

loovutatuks) ilma poolte täiendava kokkuleppeta alates väikeostu dokumentide

punktis 5.5 nimetatud hankijapoolse kinnituse andmisest.

10.2 Täitja annab lihtlitsentsi koos all-litsentsi andmise õigusega kõigi autori isiklike

õiguste teostamiseks teosele ja selle detailidele ilma geograafiliste või vormiliste või

viisiliste piiranguteta kogu autoriõiguste kehtivuse tähtajaks.

10.3 Täitja kinnitab hankelepingu sõlmimisel, et teose autor või autorid on piiranud või

piiravad oma isiklike õiguste teostamise viisi ning ulatust täitjaga nii, et hankijal on

õigus teost kasutada hankelepingus sätestatud viisil ja ulatuses.

10.4 Lepingu alusel autoriõiguste teostamise eest makstav tasu loetakse tasutuks teenuse

eest tasumisega (st autoritasu on teenuse tasu sisse arvestatud) ning hankijal ei ole

kohustust selliste õiguste eest täitjale täiendavalt tasuda.

11. Konfidentsiaalsus

11.1 Konfidentsiaalse informatsiooni all mõistavad pooled lepingu täitmisel teatavaks saanud isikuandmeid, turvaandmeid ning muud teavet, mille avalikuks tulek võiks

kahjustada poolte huve. Konfidentsiaalne informatsioon ei hõlma endas informatsiooni, mille avalikustamise kohustus tuleneb õigusaktidest tingimusel, et selline avaldamine viiakse läbi võimalikest variantidest kõige piiratumal viisil.

11.2 Täitja on kohustatud käsitlema lepingu täitmisel temale teatavaks saanud informatsiooni hankija ja tema tegevuse kohta konfidentsiaalsena. Täitja on

kohustatud kaitsma temale üle antud andmetekandjate, lepingu täitmise käigus või juhuslikult teatavaks saanud informatsiooni konfidentsiaalsust. Vastavasisulise

6 (6)

informatsiooni müümist, pakkumist või levitamist täitja või temaga seotud isiku poolt käsitletakse kui lepingu olulist rikkumist.

11.3 Täitja kohustub lepingu täitmiseks rakendama organisatsioonilisi, füüsilisi ja infotehnoloogilisi turvameetmeid lepingu alusel temale mistahes viisil teatavaks

saanud konfidentsiaalsete andmete kaitseks. 11.4 Konfidentsiaalsusnõue on tähtajatu. 11.5 Täitja kohustub tagama lepingu täitmise käigus isikuandmete töötlemise

õiguspärasuse ning vastavuse isikuandmete kaitse üldmääruses (EL 2016/679) ja teistes andmekaitse õigusaktides sätestatud nõuetele, sh täitma organisatsioonil is i,

füüsilisi ja infotehnoloogilisi turvameetmeid konfidentsiaalsete andmete kaitseks juhusliku või tahtliku volitamata muutmise, juhusliku hävimise, tahtliku hävitamise, avalikustamise jms eest. Isikuandmete töötlemisel sõlmivad pooled täiendavalt

andmete töötlemise lepingu vastavalt üldmääruse artiklis 28 sätestatule.

Lugupidamisega

(allkirjastatud digitaalselt)

Karmen Muinasmaa ostujuht

Lisa :

Lisa 1 Meedia ja sotsiaalmeedia monitoorimise programmi hindamiskriteeriumid