Järelepärimine

Dokumendiregister	Riigi Infosüsteemi Amet
Viit	1.1-6/25347
Registreeritud	25.02.2025
Sünkroonitud	26.02.2025
Liik	Sissetulev kiri
Funktsioon	1.1 Asutuse tegevuse korraldamine
Sari	1.1-6 Kirjavahetus üldistes küsimustes
Toimik	1.1-6/2025
Juurdepääsupiirang	Avalik
Juurdepääsupiirang
Adressaat	E. Š.
Saabumis/saatmisviis	E. Š.
Vastutaja	Urve Pastarus (RIA, PDA SKO)
Originaal	Ava uues aknas

Failid

Eleonóra Šulikova_CRM systems in Estonia .eml

E-kiri saadeti väljastpoolt RIA-t. Kui Sa ei tunne saatjat, siis ära ava linke ega manuseid!

Tere

Edastame kuuluvusega saabunud kirja.

Lugupidamisega

Siseministeerium

From: Eleonóra Šuliková <[email protected]>
Sent: Tuesday, February 18, 2025 11:17 AM
To: SiM info <[email protected]>
Subject: CRM systems in Estonia

TÄHELEPANU! Tegemist on väljastpoolt asutust saabunud kirjaga. Tundmatu saatja korral palume linke ja faile mitte avada!

Good morning,

My name is Eleonóra Šuliková, and I am a junior analyst at Neoxx in Slovakia. I am currently researching CRM systems in public administration offices abroad. In Slovakia, the process for citizen relocation within the country is as follows:

Registration - Visit city office with new title deed and ID.
Update personal info - At the police office for new ID with updated address.
Vehicle registration - Visit traffic inspectorate for updated car documents.
Real estate cadaster update - Update permanent residence in the cadaster.
Inform other institutions - Notify health insurance, tax office, and school if applicable.

I would appreciate your insights on the following questions regarding how these processes are handled in your country:

Multichannel: Can a request be started in one city office and completed in another branch? If initiated electronically, must it be completed electronically?
Feedback: How do you track and collect feedback from citizens after their visit?
Personalized help: Do offices communicate with each other? Can one clerk assist with multiple tasks, or must I visit multiple offices?
Request status: Can one clerk view the status of all active citizen requests across institutions (with citizen consent)?

I would like to ask for help in regards of public available documents about digitalization.

Thank you so much,

Kind regards,

Eleonóra Šuliková