Kiri
| Dokumendiregister | Transpordiamet |
| Viit | 3.3-6/25/5030-1 |
| Registreeritud | 28.03.2025 |
| Sünkroonitud | 31.03.2025 |
| Liik | Sissetulev kiri |
| Funktsioon | 3.3 Sise- ja väliskommunikatsiooni korraldamine |
| Sari | 3.3-6 Teabenõuded, märgukirjad ja selgitustaotlused |
| Toimik | 3.3-6/2025 |
| Juurdepääsupiirang | Avalik |
| Juurdepääsupiirang | |
| Adressaat | Tarbijakaitse ja Tehnilise Järelevalve Amet |
| Saabumis/saatmisviis | Tarbijakaitse ja Tehnilise Järelevalve Amet |
| Vastutaja | Rene Kallis (Users, Lennundusteenistus, Lennutegevuse osakond) |
| Originaal | Ava uues aknas |
Failid
Lugupeetud Transpordiameti esindaja
Tarbijakaitse ja Tehnilise Järelevalve Amet palub Teie abi antud kaebuse lahendamisel vastavalt Tarbijakaitseameti, Lennuameti ja Majandus- ja Kommunikatsiooniministeeriumi vahel 08.12.2010 ning Tarbijakaitseameti ja Lennuameti vahel 15.12.2014 toimunud kohtumistel kokkulepitule.
Täpsem pöördumine ja vajalikud dokumendid lisatud manustesse.
TTJA palub Teil pöördumise läbi vaadata ning vastata ülaltoodud küsimustele hiljemalt 28.04.2025. Vastuskiri edastage palun e-posti aadressile [email protected].
Lugupidamisega
Anna Usuntsinova
Ettevõtluse osakonna jurist
667 2014| [email protected] | www.ttja.ee
Tarbijakaitse ja Tehnilise Järelevalve Amet
Endla 10a, 10122 Tallinn
Digiallkirjad
Endla 10a, Tallinn 10142 / registrikood 70003218
620 1700 / [email protected] /
ASUTUSESISESEKS KASUTAMISEKS
Märge tehtud: 27.03.2025
Kehtib kuni: 27.03.2100
Alus: AvTS § 35 lg 1 p 12
Teabevaldaja: Tarbijakaitse ja Tehnilise
Järelevalve Amet
Transpordiamet Meie 27.03.2025 nr 19-8/24-17007-006
Määruse (EÜ) nr 261/2004 alusel esitatud kaebus
Lugupeetud Transpordiameti esindaja
Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA) pöördub Transpordiameti poole seoses Euroopa
Parlamendi ja Nõukogu määruse (EÜ) 261/2004, millega kehtestatakse ühiseeskirjad reisijatele
lennureisist mahajätmise korral ning lendude tühistamise või pikaajalise hilinemise eest antava
hüvitise ja abi kohta ning tunnistatakse kehtetuks määrus (EMÜ) nr 295/91 (edaspidi ka määrus),
alusel TTJA-le laekunud tarbija kaebusega.
Lennundusseaduse § 584 kohaselt on määruse (EÜ) 261/2004 kohaste reisijate kaebuste menetlejaks
TTJA. Kuna TTJA ametnikel puuduvad kaebuse osas seisukoha võtmiseks vajalikud
lennundusalased teadmised, palume Teie abi antud kaebuse lahendamisel vastavalt
Tarbijakaitseameti, Lennuameti ja Majandus- ja Kommunikatsiooniministeeriumi vahel
08.12.2010 ning Tarbijakaitseameti ja Lennuameti vahel 15.12.2014 toimunud kohtumistel
kokkulepitule.
TTJA-s on registreeritud reisija Andres Ääremaa kaebus seoses lennuettevõtja Air Baltic
Corporation AS tegevusega. Kaebuse kohaselt hilines reisija lend BT857 Tallinnast
Amsterdami, mille tulemusel jäi reisija maha jätkulennust KL 515 Amsterdamist Dar Es
Salaami 13. oktoobril 2024. Reisija soovib hilinemise eest hüvitist.
TTJA on tarbija poolt avaldatuga pöördunud lennuettevõtja poole. Lennuettevõtja keeldub tarbija
nõude rahuldamisest tuginedes erakorraliste asjaolude esinemisele. Lennuvedaja põhjendas lennu
hilinemist ebasoodsate ilmastikutingimustega Amsterdamis.
Määruse nr 261/2004 artikli 5 lg 3 sedastab, et tegutsev lennuettevõtja ei ole kohustatud maksma
hüvitist vastavalt artiklile 7, kui ta suudab tõestada, et tühistamise põhjustasid erakorralised
asjaolud, mida ei oleks suudetud vältida isegi siis, kui oleks võetud kõik vajalikud meetmed.
Euroopa Kohtu otsustes liidetud kohtuasjades C-402/07 ja C-432/07 (Sturgeon) ja C-581/10 ja
C-629/10 (Nelson) tõi Euroopa Kohus välja, et ka lennu pikaajalise hilinemise korral on reisijatel
õigus saada hüvitist, välja arvatud juhul, kui lennuettevõtja suudab tõendada, et pikaajalise
hilinemise põhjustasid erakorralised asjaolud, mida ei oleks suudetud vältida isegi siis, kui oleks
võetud kõik vajalikud meetmed.
Määruse nr 261/2004 põhjenduse 14 teisest lausest tuleneb, et erakorralised asjaolud võivad
eelkõige esineda poliitiliselt ebastabiilsetes oludes, asjaomase lennu tegemiseks sobimatute
ilmastikutingimuste tõttu, turvalisuse ohu, ettenägematute lennuohutusega seotud
vajakajäämiste ning streikide korral, mis mõjutavad tegutseva lennuettevõtja toimimist. Määruse
nr 261/2004 põhjenduse 15 kohaselt loetakse erakorralised asjaolud olemasolevaks, kui
lennuliikluse korraldamist käsitleva otsuse mõju konkreetsele lennukile konkreetsel päeval
2
põhjustab lennu pikaajalise hilinemise, lennu väljumise järgmisele päevale edasilükkamise või
selle lennuki ühe või mitme lennu tühistamise, kuigi asjaomane lennuettevõtja on võtnud kõik
mõistlikud meetmed tühistamiste vältimiseks.
Seega peab lennuettevõtja lennu hilinemise puhul tõestama, et asjaolu oli ettenägematu,
vältimatu ja väljaspool lennuettevõtja tegelikku kontrolli.
Kirja lisana leiate lennuettevõtja vastuse TTJA-le.
Palume Teil esitatud andmeid hinnata ning vastata järgnevatele küsimustele:
1. Kas lennuettevõtja väide lennu plaanijärgset teostamist takistavate asjaolude kohta
vastab tõele?
2. Kas tegemist oli erakorraliste asjaoludega?
Palume juhtida TTJA tähelepanu muudele asjas tähtsust omavatele asjaoludele (nende
olemasolul), mida amet ei ole välja toonud. Juhul, kui asjaolude hindamiseks on vajalik
täiendava dokumentatsiooni ja selgituste esitamine, palume Teil sellest teada anda.
TTJA palub teil vastata ülaltoodud küsimustele hiljemalt 28.04.2025. Vastus edastage palun e-posti
aadressile [email protected].
Lugupidamisega
(allkirjastatud digitaalselt)
Anna Usuntsinova
Ettevõtluse osakonna jurist
667 2014 | [email protected]
Lisad: Lennuettevõtja vastus koos viie (5) manusega
From: Passenger rights airBaltic <[email protected]>
Sent: Thu, 13 Feb 2025 21:08:46 +0000
To: Anna Usuntsinova <[email protected]>
Subject: airBaltic answer (Case No. 396625)
Firstly, we would like to apologize for our delayed response to your email.
With reference to your request, Air Baltic Corporation AS (Airline) hereby informs you that it had received a claim from Andres Ääremaa (Passenger) regarding delayed flight BT857 on the route Tallinn – Amsterdam on October 13th, 2024 (Flight).
Airline would like to inform that the Flight was delayed due to weather conditions at Amsterdam airport. The flight from Tallinn departed 2 hours and 18 minutes later than planned (scheduled time of departure (Departure) – 4.30 (UTC); actual time of departure (AD) – 6.48 (UTC); please see attachment no.1 – extract from Network Planning system) due to slot restrictions at Amsterdam airport (please see attachment no.2 - extract from Eurocontrol system; attachment no. 3 – Voyage Report). Later slot was granted due to weather conditions (please see attachment no.2 and attachment no.4 - METAR). Due to unsuitable weather conditions also other airlines’ arrivals were impacted at Amsterdam airport (please see attachment no. 5 – extract from Flightstats).
As Airline cannot precisely forecast weather conditions in advance as well as have no influence upon it, Airline has to conclude that in this case Flight delay was caused by extraordinary circumstances. Current Regulation (EC) 261/2004 “establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91” Article 5 (3) states that “(..) air carrier shall not be obliged to pay compensation (..) if (..) cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken”. As European Court of Justice has acknowledged in its practice (please see, for example, decision made by European Court of Justice on 23rd of October, 2012 in joined cases No. C-581/10 and C-629/10), then, also deciding on compensations for passengers if the flight is delayed, air carrier should evaluate, if delay is caused by extraordinary circumstances, and in case of affirmation, carrier is entitled to refer to Regulation (EC) 261/2004 Article 5 (3) not only in case of flight cancellation, but also – delay.
Airline always looks at opportunities to bring passengers to their destinations as fast as possible through their own or partner’s airlines' flights. Airline is not interested in delaying passengers to reach their destinations without offering the fastest possible flight, as any delay will result in additional financial costs for the Airline in providing care and possible compensation if the flight has not been cancelled or delayed due to extraordinary circumstances. Therefore according to information Airline possess Passenger was provided with fastest possible alternative flights BT312 Tallinn – Riga, BT711 Riga – Istanbul and TK603 Istanbul – Dar es Salaam on October 13th, 2024.
Based on the above, Airline does not agree to pay a delayed flight compensation in this case.
Kind regards,
|
Ingmars Purins
Tehnikas iela 3, Lidosta “Rīga” e-mail:
[email protected] |
|
From: Anna Usuntsinova
<[email protected]>
Sent: pirmdiena, 2025. gada 13. janvāris 18:16
To: Passenger rights airBaltic <[email protected]>
Subject: Forwarding complaint Regulation 261/2004
Importance: High
Dear representatives of Air Baltic Corporation AS,
The Consumer Protection and Technical Regulatory Authority of Estonia (CPTRA) is the body responsible for the enforcement according to Article 16 of the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
The CPTRA hereby forwards you a complaint with supporting documents from passenger Andres Ääremaa (Aeaeremaa) regarding his connecting Flights BT857 from Tallinn to Amsterdam and KL 515 from Amsterdam to Dar Es Salaam on 13 October 2024.
According to the complaint, the passenger’s initial flight was delayed, causing him to miss his connecting flight. As a result, the passenger was rebooked and arrived at his final destination on 14 November 2024, more than 5 hours later than the originally scheduled arrival time.
The passenger is requesting compensation under Articles 5(1)(c)(iii) and 7(1)(c) of the Regulation 261/2004 in the amount of 600 euros.
The passenger submitted a complaint to the air carrier and received feedback stating that no compensation would be paid because the flight was delayed due to extraordinary circumstances.
We would like to emphasize that the carrier is only exempt from the obligation to pay compensation if it can prove that the flight was disrupted due to extraordinary circumstances. Furthermore, these circumstances must be shown to have been unavoidable, even if all reasonable measures had been taken.
If the air carrier refuses to pay compensation on the grounds that the long delay was caused by extraordinary circumstances, we kindly ask you to provide us with the reasoning and any documentary evidence supporting this claim.
Considering the complaint and the explanations provided above, the CPTRA kindly requests that you provide a response along with supporting documents related to the complaint or proof of compensation payment by 10 February 2025 at the latest to the following email address: [email protected].
Best Regards,
Anna Usuntsinova
Lawyer
+372 667 2014| [email protected] | www.ttja.ee
Consumer Protection and Technical Regulatory Authority
Endla 10a, 10122 Tallinn, Estonia
Voyage Report
The VR shall be completed by any flight crew member (as soon as possible), to report any event or observatlons, occurring during operatlons, whlch according to the judgement of the flight crew member should be brought to the attention of airBaltic's management. See OMA 11.8 for details.
Route data
Date/time (UTC) 13 Oct, Sun, 04:30
Prefix BT
Flight Number 857
IATA
DEP TLL
ARR AMS
Aircraft data
A/C reg YL-ABJ
Aircraft Model Airbus A220-300
Subject Not filled
Event description Not filled
Was reduced alertness a contributing factor?
No
Event place
Pre-defined subject Delay more than 15 minutes
Delay more than 15 minutes
Scheduled OFF Block 04:30
Actual OFF Block 06:48
Delay 02:18
Delay Reason CTOT 0700z
.
Delay more than 15 minutes (end)
Add attachement (optional)
Not filled
Add camera shot (optional)
Not filled
Prepared By
TLC VRI
Name Surname Veronika Olenika
Report Information
Created on 13 Oct, Sun, 07:06
Report version 320001
Last Sync: 24-10-13 02:50:26
App version v1.6.3(5067)
TLC (original) VRI
Name Surname (original) Veronika Olenika
By finalizing this report you confirm that the report was prepared by you
Select Crew to share report with
Report finalized by: vri Veronika Olenika [email protected]
Time interval: from 10/13/2024 06:00 to 10/13/2024 10:59 UTC
EHAM, Amsterdam Airport Schiphol (Netherlands). WMO index: 06240. WIGOS Id: 0-20000-0-06240
Latitude 52-19-01N. Longitude 004-47-22E. Altitude -2 m.
METAR/SPECI from EHAM, Amsterdam Airport Schiphol (Netherlands).
SA 13/10/2024 10:55->
METAR EHAM 131055Z 30016KT 260V330 9999 -SHRA SCT024TCU SCT043 11/08 Q1015 NOSIG=
SA 13/10/2024 10:50->
METAR EHAM NIL=
SA 13/10/2024 10:25->
METAR COR EHAM 131025Z 29017KT 260V330 9999 VCSH FEW024TCU SCT043 13/07 Q1015 NOSIG=
SA 13/10/2024 10:20->
METAR EHAM NIL=
SA 13/10/2024 09:55->
METAR EHAM 130955Z 31018KT 280V350 9999 FEW025TCU SCT042 12/07 Q1014 NOSIG=
SA 13/10/2024 09:50->
METAR EHAM NIL=
SA 13/10/2024 09:25->
METAR EHAM 130925Z 29019KT 270V330 9999 VCSH SCT025TCU SCT044 12/07 Q1014 NOSIG=
SA 13/10/2024 09:20->
METAR EHAM NIL=
SA 13/10/2024 08:55->
METAR EHAM 130855Z 31020G32KT 270V340 9999 -SHRA FEW010 SCT025CB 11/07 Q1013 NOSIG=
SA 13/10/2024 08:50->
METAR EHAM NIL=
SA 13/10/2024 08:25->
METAR EHAM 130825Z 30017KT 270V330 7000 -SHRA FEW010 SCT023CB 11/08 Q1012 NOSIG=
SA 13/10/2024 08:20->
METAR EHAM NIL=
SA 13/10/2024 07:55->
METAR EHAM 130755Z 31020G31KT 270V010 9999 -SHRA FEW010 SCT023CB 11/08 Q1011 NOSIG=
SA 13/10/2024 07:50->
METAR EHAM NIL=
SA 13/10/2024 07:25->
METAR EHAM 130725Z 29021KT 9999 VCSH FEW010 SCT023CB 11/07 Q1010 NOSIG=
SA 13/10/2024 07:20->
METAR EHAM NIL=
SA 13/10/2024 06:55->
METAR EHAM 130655Z 28013KT 250V320 9999 VCSH FEW011 SCT022CB 10/07 Q1010 NOSIG=
SA 13/10/2024 06:50->
METAR EHAM NIL=
SA 13/10/2024 06:25->
METAR EHAM 130625Z 28020G35KT 250V310 8000 -SHRA FEW011 SCT022CB BKN048 10/07 Q1009 NOSIG=
SA 13/10/2024 06:20->
METAR EHAM NIL=
Digiallkirjad
Endla 10a, Tallinn 10142 / registrikood 70003218
620 1700 / [email protected] /
ASUTUSESISESEKS KASUTAMISEKS
Märge tehtud: 27.03.2025
Kehtib kuni: 27.03.2100
Alus: AvTS § 35 lg 1 p 12
Teabevaldaja: Tarbijakaitse ja Tehnilise
Järelevalve Amet
Transpordiamet Meie 27.03.2025 nr 19-8/24-17007-006
Määruse (EÜ) nr 261/2004 alusel esitatud kaebus
Lugupeetud Transpordiameti esindaja
Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA) pöördub Transpordiameti poole seoses Euroopa
Parlamendi ja Nõukogu määruse (EÜ) 261/2004, millega kehtestatakse ühiseeskirjad reisijatele
lennureisist mahajätmise korral ning lendude tühistamise või pikaajalise hilinemise eest antava
hüvitise ja abi kohta ning tunnistatakse kehtetuks määrus (EMÜ) nr 295/91 (edaspidi ka määrus),
alusel TTJA-le laekunud tarbija kaebusega.
Lennundusseaduse § 584 kohaselt on määruse (EÜ) 261/2004 kohaste reisijate kaebuste menetlejaks
TTJA. Kuna TTJA ametnikel puuduvad kaebuse osas seisukoha võtmiseks vajalikud
lennundusalased teadmised, palume Teie abi antud kaebuse lahendamisel vastavalt
Tarbijakaitseameti, Lennuameti ja Majandus- ja Kommunikatsiooniministeeriumi vahel
08.12.2010 ning Tarbijakaitseameti ja Lennuameti vahel 15.12.2014 toimunud kohtumistel
kokkulepitule.
TTJA-s on registreeritud reisija Andres Ääremaa kaebus seoses lennuettevõtja Air Baltic
Corporation AS tegevusega. Kaebuse kohaselt hilines reisija lend BT857 Tallinnast
Amsterdami, mille tulemusel jäi reisija maha jätkulennust KL 515 Amsterdamist Dar Es
Salaami 13. oktoobril 2024. Reisija soovib hilinemise eest hüvitist.
TTJA on tarbija poolt avaldatuga pöördunud lennuettevõtja poole. Lennuettevõtja keeldub tarbija
nõude rahuldamisest tuginedes erakorraliste asjaolude esinemisele. Lennuvedaja põhjendas lennu
hilinemist ebasoodsate ilmastikutingimustega Amsterdamis.
Määruse nr 261/2004 artikli 5 lg 3 sedastab, et tegutsev lennuettevõtja ei ole kohustatud maksma
hüvitist vastavalt artiklile 7, kui ta suudab tõestada, et tühistamise põhjustasid erakorralised
asjaolud, mida ei oleks suudetud vältida isegi siis, kui oleks võetud kõik vajalikud meetmed.
Euroopa Kohtu otsustes liidetud kohtuasjades C-402/07 ja C-432/07 (Sturgeon) ja C-581/10 ja
C-629/10 (Nelson) tõi Euroopa Kohus välja, et ka lennu pikaajalise hilinemise korral on reisijatel
õigus saada hüvitist, välja arvatud juhul, kui lennuettevõtja suudab tõendada, et pikaajalise
hilinemise põhjustasid erakorralised asjaolud, mida ei oleks suudetud vältida isegi siis, kui oleks
võetud kõik vajalikud meetmed.
Määruse nr 261/2004 põhjenduse 14 teisest lausest tuleneb, et erakorralised asjaolud võivad
eelkõige esineda poliitiliselt ebastabiilsetes oludes, asjaomase lennu tegemiseks sobimatute
ilmastikutingimuste tõttu, turvalisuse ohu, ettenägematute lennuohutusega seotud
vajakajäämiste ning streikide korral, mis mõjutavad tegutseva lennuettevõtja toimimist. Määruse
nr 261/2004 põhjenduse 15 kohaselt loetakse erakorralised asjaolud olemasolevaks, kui
lennuliikluse korraldamist käsitleva otsuse mõju konkreetsele lennukile konkreetsel päeval
2
põhjustab lennu pikaajalise hilinemise, lennu väljumise järgmisele päevale edasilükkamise või
selle lennuki ühe või mitme lennu tühistamise, kuigi asjaomane lennuettevõtja on võtnud kõik
mõistlikud meetmed tühistamiste vältimiseks.
Seega peab lennuettevõtja lennu hilinemise puhul tõestama, et asjaolu oli ettenägematu,
vältimatu ja väljaspool lennuettevõtja tegelikku kontrolli.
Kirja lisana leiate lennuettevõtja vastuse TTJA-le.
Palume Teil esitatud andmeid hinnata ning vastata järgnevatele küsimustele:
1. Kas lennuettevõtja väide lennu plaanijärgset teostamist takistavate asjaolude kohta
vastab tõele?
2. Kas tegemist oli erakorraliste asjaoludega?
Palume juhtida TTJA tähelepanu muudele asjas tähtsust omavatele asjaoludele (nende
olemasolul), mida amet ei ole välja toonud. Juhul, kui asjaolude hindamiseks on vajalik
täiendava dokumentatsiooni ja selgituste esitamine, palume Teil sellest teada anda.
TTJA palub teil vastata ülaltoodud küsimustele hiljemalt 28.04.2025. Vastus edastage palun e-posti
aadressile [email protected].
Lugupidamisega
(allkirjastatud digitaalselt)
Anna Usuntsinova
Ettevõtluse osakonna jurist
667 2014 | [email protected]
Lisad: Lennuettevõtja vastus koos viie (5) manusega
From: Passenger rights airBaltic <[email protected]>
Sent: Thu, 13 Feb 2025 21:08:46 +0000
To: Anna Usuntsinova <[email protected]>
Subject: airBaltic answer (Case No. 396625)
Firstly, we would like to apologize for our delayed response to your email.
With reference to your request, Air Baltic Corporation AS (Airline) hereby informs you that it had received a claim from Andres Ääremaa (Passenger) regarding delayed flight BT857 on the route Tallinn – Amsterdam on October 13th, 2024 (Flight).
Airline would like to inform that the Flight was delayed due to weather conditions at Amsterdam airport. The flight from Tallinn departed 2 hours and 18 minutes later than planned (scheduled time of departure (Departure) – 4.30 (UTC); actual time of departure (AD) – 6.48 (UTC); please see attachment no.1 – extract from Network Planning system) due to slot restrictions at Amsterdam airport (please see attachment no.2 - extract from Eurocontrol system; attachment no. 3 – Voyage Report). Later slot was granted due to weather conditions (please see attachment no.2 and attachment no.4 - METAR). Due to unsuitable weather conditions also other airlines’ arrivals were impacted at Amsterdam airport (please see attachment no. 5 – extract from Flightstats).
As Airline cannot precisely forecast weather conditions in advance as well as have no influence upon it, Airline has to conclude that in this case Flight delay was caused by extraordinary circumstances. Current Regulation (EC) 261/2004 “establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91” Article 5 (3) states that “(..) air carrier shall not be obliged to pay compensation (..) if (..) cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken”. As European Court of Justice has acknowledged in its practice (please see, for example, decision made by European Court of Justice on 23rd of October, 2012 in joined cases No. C-581/10 and C-629/10), then, also deciding on compensations for passengers if the flight is delayed, air carrier should evaluate, if delay is caused by extraordinary circumstances, and in case of affirmation, carrier is entitled to refer to Regulation (EC) 261/2004 Article 5 (3) not only in case of flight cancellation, but also – delay.
Airline always looks at opportunities to bring passengers to their destinations as fast as possible through their own or partner’s airlines' flights. Airline is not interested in delaying passengers to reach their destinations without offering the fastest possible flight, as any delay will result in additional financial costs for the Airline in providing care and possible compensation if the flight has not been cancelled or delayed due to extraordinary circumstances. Therefore according to information Airline possess Passenger was provided with fastest possible alternative flights BT312 Tallinn – Riga, BT711 Riga – Istanbul and TK603 Istanbul – Dar es Salaam on October 13th, 2024.
Based on the above, Airline does not agree to pay a delayed flight compensation in this case.
Kind regards,
|
Ingmars Purins
Tehnikas iela 3, Lidosta “Rīga” e-mail:
[email protected] |
|
From: Anna Usuntsinova
<[email protected]>
Sent: pirmdiena, 2025. gada 13. janvāris 18:16
To: Passenger rights airBaltic <[email protected]>
Subject: Forwarding complaint Regulation 261/2004
Importance: High
Dear representatives of Air Baltic Corporation AS,
The Consumer Protection and Technical Regulatory Authority of Estonia (CPTRA) is the body responsible for the enforcement according to Article 16 of the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
The CPTRA hereby forwards you a complaint with supporting documents from passenger Andres Ääremaa (Aeaeremaa) regarding his connecting Flights BT857 from Tallinn to Amsterdam and KL 515 from Amsterdam to Dar Es Salaam on 13 October 2024.
According to the complaint, the passenger’s initial flight was delayed, causing him to miss his connecting flight. As a result, the passenger was rebooked and arrived at his final destination on 14 November 2024, more than 5 hours later than the originally scheduled arrival time.
The passenger is requesting compensation under Articles 5(1)(c)(iii) and 7(1)(c) of the Regulation 261/2004 in the amount of 600 euros.
The passenger submitted a complaint to the air carrier and received feedback stating that no compensation would be paid because the flight was delayed due to extraordinary circumstances.
We would like to emphasize that the carrier is only exempt from the obligation to pay compensation if it can prove that the flight was disrupted due to extraordinary circumstances. Furthermore, these circumstances must be shown to have been unavoidable, even if all reasonable measures had been taken.
If the air carrier refuses to pay compensation on the grounds that the long delay was caused by extraordinary circumstances, we kindly ask you to provide us with the reasoning and any documentary evidence supporting this claim.
Considering the complaint and the explanations provided above, the CPTRA kindly requests that you provide a response along with supporting documents related to the complaint or proof of compensation payment by 10 February 2025 at the latest to the following email address: [email protected].
Best Regards,
Anna Usuntsinova
Lawyer
+372 667 2014| [email protected] | www.ttja.ee
Consumer Protection and Technical Regulatory Authority
Endla 10a, 10122 Tallinn, Estonia
Voyage Report
The VR shall be completed by any flight crew member (as soon as possible), to report any event or observatlons, occurring during operatlons, whlch according to the judgement of the flight crew member should be brought to the attention of airBaltic's management. See OMA 11.8 for details.
Route data
Date/time (UTC) 13 Oct, Sun, 04:30
Prefix BT
Flight Number 857
IATA
DEP TLL
ARR AMS
Aircraft data
A/C reg YL-ABJ
Aircraft Model Airbus A220-300
Subject Not filled
Event description Not filled
Was reduced alertness a contributing factor?
No
Event place
Pre-defined subject Delay more than 15 minutes
Delay more than 15 minutes
Scheduled OFF Block 04:30
Actual OFF Block 06:48
Delay 02:18
Delay Reason CTOT 0700z
.
Delay more than 15 minutes (end)
Add attachement (optional)
Not filled
Add camera shot (optional)
Not filled
Prepared By
TLC VRI
Name Surname Veronika Olenika
Report Information
Created on 13 Oct, Sun, 07:06
Report version 320001
Last Sync: 24-10-13 02:50:26
App version v1.6.3(5067)
TLC (original) VRI
Name Surname (original) Veronika Olenika
By finalizing this report you confirm that the report was prepared by you
Select Crew to share report with
Report finalized by: vri Veronika Olenika [email protected]
Time interval: from 10/13/2024 06:00 to 10/13/2024 10:59 UTC
EHAM, Amsterdam Airport Schiphol (Netherlands). WMO index: 06240. WIGOS Id: 0-20000-0-06240
Latitude 52-19-01N. Longitude 004-47-22E. Altitude -2 m.
METAR/SPECI from EHAM, Amsterdam Airport Schiphol (Netherlands).
SA 13/10/2024 10:55->
METAR EHAM 131055Z 30016KT 260V330 9999 -SHRA SCT024TCU SCT043 11/08 Q1015 NOSIG=
SA 13/10/2024 10:50->
METAR EHAM NIL=
SA 13/10/2024 10:25->
METAR COR EHAM 131025Z 29017KT 260V330 9999 VCSH FEW024TCU SCT043 13/07 Q1015 NOSIG=
SA 13/10/2024 10:20->
METAR EHAM NIL=
SA 13/10/2024 09:55->
METAR EHAM 130955Z 31018KT 280V350 9999 FEW025TCU SCT042 12/07 Q1014 NOSIG=
SA 13/10/2024 09:50->
METAR EHAM NIL=
SA 13/10/2024 09:25->
METAR EHAM 130925Z 29019KT 270V330 9999 VCSH SCT025TCU SCT044 12/07 Q1014 NOSIG=
SA 13/10/2024 09:20->
METAR EHAM NIL=
SA 13/10/2024 08:55->
METAR EHAM 130855Z 31020G32KT 270V340 9999 -SHRA FEW010 SCT025CB 11/07 Q1013 NOSIG=
SA 13/10/2024 08:50->
METAR EHAM NIL=
SA 13/10/2024 08:25->
METAR EHAM 130825Z 30017KT 270V330 7000 -SHRA FEW010 SCT023CB 11/08 Q1012 NOSIG=
SA 13/10/2024 08:20->
METAR EHAM NIL=
SA 13/10/2024 07:55->
METAR EHAM 130755Z 31020G31KT 270V010 9999 -SHRA FEW010 SCT023CB 11/08 Q1011 NOSIG=
SA 13/10/2024 07:50->
METAR EHAM NIL=
SA 13/10/2024 07:25->
METAR EHAM 130725Z 29021KT 9999 VCSH FEW010 SCT023CB 11/07 Q1010 NOSIG=
SA 13/10/2024 07:20->
METAR EHAM NIL=
SA 13/10/2024 06:55->
METAR EHAM 130655Z 28013KT 250V320 9999 VCSH FEW011 SCT022CB 10/07 Q1010 NOSIG=
SA 13/10/2024 06:50->
METAR EHAM NIL=
SA 13/10/2024 06:25->
METAR EHAM 130625Z 28020G35KT 250V310 8000 -SHRA FEW011 SCT022CB BKN048 10/07 Q1009 NOSIG=
SA 13/10/2024 06:20->
METAR EHAM NIL=
