Submission of the Annual Support Measure Report for the Support Measure "Supporting Social Inclusion"

Second Swiss Contribution

Estonia

Annual Support Measure Report

Support Measure Name Supporting Social Inclusion

Reporting Period 01.06.2024-31.12.2024

Report Number I

Report Submission Date 31.03.2025

Partner State Support Measure

Code (if any)

Šveits.1.01

Swiss Support Measure Code 7F-10699.01

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Table of contents

1. Basic Support Measure information ........................................................................ 4

2. Report submission and approval ............................................................................. 4

3. Overview of results achieved and steering implications ........................................ 5

4. Support Measure progress ....................................................................................... 6

4.1 Achievement of Support Measure objectives ................................................................... 6

4.2 Status of implementation ................................................................................................17

4.2.1 Update of implementation schedule .............................................................................17

4.2.2 Procurements ..............................................................................................................17

4.2.3 Communication activities .............................................................................................17

4.3 Beneficiaries ...................................................................................................................18

4.4 Swiss Support Measure Partners ....................................................................................19

4.5 Products and services supplied by Swiss contractors .....................................................19

5. Support Measure management ...............................................................................19

5.1 Organisational level ........................................................................................................19

5.2 Steering Committees ......................................................................................................21

5.3 Audits .............................................................................................................................22

5.4 Evaluation .......................................................................................................................22

5.5 Monitoring .......................................................................................................................22

6. Risk management .....................................................................................................22

Annexes ..............................................................................................................................26

Annex 2: Overview of Implementation locations ..............................................................27

Annex 3: Action plan with the Swiss partner for 2024-2025 ............................................28

Annex 4: Updated list of all Programme Components and characteristics ...................36

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List of abbreviations CHF Swiss Franc

HARNO Education and Youth Board

INSA The Integration Foundation

MoC Ministry of Culture

MoER Ministry of Education and Research

MoI Ministry of Interior

MoSA Ministry of Social Affairs

NCU National Coordination Unit

NFCS National Foundation of Civil Society

PCO Programme Component Operator

PO Programme Operator

SDC Swiss Agency for Development and Cooperation

SC Steering Committee

SCO Swiss Contribution Office

SM Support Measure

1. Basic Support Measure information

Executing Agency type Programme Operator

Executing Agency name

and address

Ministry of Culture

Suur-Karja 23, 15076 Tallinn

Name of contact person Olga Gnezdovski

E-Mail of contact person [email protected]

Phone of contact person +372 555 28 081

SM type Programme

Objective Managing migration and supporting integration. Increasing public safety

Thematic area Providing support to migration management and promoting integration

measures

Duration according to

SM Agreement

Start date: 01.06.2024 Completion date: 31.08.2028

Swiss Contribution to

the SM CHF

18 600 000

2. Report submission and approval

Executing

Agency

Ministry of Culture

Signature

digitally signed

Name Heidy Purga

Position Minister

E-Mail [email protected]

Phone +372 628 2250 Date digitally signed

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3. Overview of results achieved and steering implications

In 2024, the focus was primarily on organisational matters and the preparation of detailed implementation

plans. While minimal progress can be reported in terms of indicator achievements, significant groundwork

was laid for future outcomes and outputs. Personnel recruitment, stakeholder engagement, and the estab-

lishment of frameworks for the activities of each Programme Component were key actions during the year.

Strong collaboration with stakeholders enabled effective mapping and planning to ensure the successful

launch of thematic activities as soon as possible.

Key organisational milestones were achieved, laying a solid foundation for the implementation of the support

measure. The agreements between relevant parties were signed, and national legislation entered into force.

Additionally, the steering and monitoring structures, such as Steering Committee and Task Force, were es-

tablished.

The collaboration with the Swiss partner started successfully and efficiently, contributing positively to the

progress of the support measure and establishing a strong relationship.

The year 2025 will continue with mapping and analysing the current situation, followed by the preparation

and implementation of the necessary procurements and actions to ensure progress towards achieving the

indicators.

4. Support Measure progress

4.1 Achievement of Support Measure objectives

Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

Intermediate outcome 1: People from different cultural and linguistic backgrounds are actively participating in Estonian society

OCIN 1.1 Percentage of participants who have

claimed that after using the services they partici-

pate more in cultural life or their number of con-

tacts with Estonians have increased or his/her po-

sition in the labour market has improved

0% 50% 0%

OCIN 1.2 Core Indicator MIGR_CI_1: Number of

migrants and forcibly displaced persons participat-

ing in new or expanded measures for social and

economic integration (disaggregated by gender

and background (Estonian, migrant))

0 participations 20 000 participations 0

Immediate outcome 1a: Established processes enable people from different cultural and linguistic backgrounds participate more actively in Esto-

nian society

OCIM (a) 1.1 Processes (the first stage of service

creation (methodologies, materials, surveys etc))

have been discussed with different partners and

target group

0% 100% of services 0%

OCIM (a) 1.2 Services are created and available

to the target group

0% 100% of services are

created and availa-

ble

0%

Immediate outcome 1b: People from different cultural and linguistic backgrounds are empowered to participate in Estonian society more actively

OCIM (b) 1.1 Percentage of participants who have

claimed that they are satisfied with the activities

0% 75% 0%

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

and that they have gained knowledge for more ac-

tive participation in the Estonian society

OCIM (b) 1.2 Services are made available online 0 yes 0%

Intermediate Outcome 2: Professionals in education and social sector offer services according to modernised and new curricula tailored also to work with people from different

cultural and linguistic backgrounds

OCIN 2.1 Trained professionals using new skills

and knowledge working also with people from dif-

ferent cultural and linguistic backgrounds.

N/A (unknown) 70% of enrolled spe-

cialists that have

passed a training

module

0%

OCIN 2.2 Post-training feedback (after 6 months)

given whether the professionals are in fact using

the skills and knowledge acquired in their every-

day work

0 yes No

OCIN 2.3 Post-training feedback (after 6 months)

acquired from employers whether they see that

service provision to people from different cultural

and linguistic backgrounds has changed for the

better

0 yes No

Immediate Outcome 2: Professionals in education and social sector have acquired new skills and knowledge and are ready to work with people

from different cultural and linguistic backgrounds

OCIM 2.1 Trained professionals with new skills

and knowledge ready to work also with people

from different cultural and linguistic backgrounds

N/A (unknown) 80% of enrolled spe-

cialists that have

passed a training

module

0%

OCIM 2.2 Professionals’ expectations asked be-

fore starting the complementary trainings

0 yes No

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

OCIM 2.3 Professionals’ feedback acquired after

having finished the training module on having new

skills and knowledge to work with people from dif-

ferent cultural and linguistic backgrounds

0 yes No

Intermediate outcome 3: Communities, organisations and individuals successfully implement the new knowledge gained in social innovation

methods to design solutions to better integrate and include people from different cultural and linguistic backgrounds in the Estonian society

OCIN 3.1 Percentage of participants who claim

that they have implemented at least some of the

knowledge gained on social innovation methods in

their organisations or communities to design solu-

tions to social inclusion issues in Estonia

0% 50% of respondents 0%

OCIN 3.2 Number of innovative ideas developed

further at incubation programmes to help with

solving social inclusion and integration problems

0 10 0%

Immediate outcome 3: Communities, organisations and individuals have gained new knowledge in social innovation methods to design solutions

to better integrate and include people from different cultural and linguistic backgrounds in the Estonian society

OCIM 3.1 Percentage of participants who claim (in

end-of training evaluation) that they have gained

new knowledge to implement social innovation

methods

0% 75% 0%

OCIM 3.2 Percentage of participants at hacka-

thons and incubation programmes who are from

different cultural and linguistic backgrounds

N/A 25% 0%

OCIM 3.3 Number of innovative ideas proposed

during hackathons to solve social inclusion and in-

tegration problems

N/A 15 0%

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

Output 1.1 Activities introducing the Estonian cultural space to people from different cultural and linguistic backgrounds are provided.

(Activities introducing the Estonian cultural space)

OPI 1.1 Number of participations 0 10 000 0

OPI 1.2 Activities introducing the Estonian cultural

space are designed

0 yes no

OPI 1.3 Information about activities introducing

the Estonian cultural space is available on the

webpage of Integration Foundation and in social

media networks

0 yes no

OPI 1.4 Activities are available also outside Tal-

linn and Harjumaa county

0 yes no

Output 1.2 Counselling services are made available and used.

(Activity: Provision of counselling services including in independent language learning)

OPI 1.5 Number of participations in the counsel-

ling sessions (at least 30 minutes

0 8 000 0

OPI 1.6 A system of peer counselling is in place 0 yes 0

OPI 1.7 The counselling service has been up-

graded and the capacity to provide the service

has been created

0 yes no

OPI 1.8 / Core Indicator CC_CI_1 Counsellors re-

ceive regular training

0

0

Training at least once

a year

30 trained counsel-

lors

0

0

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

Output 1.3 Activities for parents, incl. from different cultural and linguistic backgrounds, are developed and provided.

(Activity: Informing, consulting and supporting parents, incl. parents from different cultural and linguistic backgrounds)

OPI 1.9 Mapping of issues relevant to parents on

multiculturalism has been carried out

0 3 (years 2024, 2025,

2026)

1 33% 33%

OPI 1.10 Multicultual awareness-raising activi-

ties`programmes are developed and ready to use

0 yes No 0% 0%

OPI 1.11 Number of multicultural awareness-rais-

ing activities for parents, including from different

cultural and linguistic backgrounds

0 30 (5 webinars, 5

workshops, 20 semi-

nars for parents´

councils)

0 0% 0%

Output 1.4 Media literacy programme launched.

(Activity: Provision of media literacy training)

OPI 1.12 Number of material sets created 0 1 0

OPI 1.13 Number of libraries and community cen-

tres taking part in the programme

0 70 0

OPI 1.14 Number of participants in the pro-

gramme 0 3000 0

Output 1.5 Digital tools are developed, piloted and rolled-out.

(Activity: Preparation of digital transformation in the field of integration)

OPI 1.15 Number of digital tools developed 0 3 0

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

OP 1.16 Feedback of users of digital tools during

pilot phase and roll-out phase 0 75% are satisfied

and consider it useful

0%

OPI 1.17 Number of analyses conducted 0 1 0

Output 2.1 Modernised curricula and new curricula for professionals in the fields of education and social welfare have been approved and are in

force.

(Activities: Curricula and professional qualification modification)

OPI 2.1 Curricula that will be modernised is identi-

fied 0 yes No

OPI 2.2 Modernised and new curricula developed

and approved 0 5 curricula updated in

social welfare, 1 in

education sector and

2 new curricula in ed-

ucation sector

0

OPI 2.3 85% of approved curricula opened for en-

rolment of students no yes No

OPI 2.4 Public awareness campaign highlighting

new possibilities and positive changes in social

care- and child protection studies and work envi-

ronment carried out

no yes No

OPI 2.5 Target groups selected no yes No

OPI 2.6 Campaign reach measured no yes No

OPI 2.7 Campaign success evaluated no yes No

Output 2.2 Professionals in the fields of education and social welfare have received complementary training according to new curricula.

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

(Activities: Training and counselling system; In-service training for professionals in the education sector)

OPI 2.8 Complementary training modules devel-

oped 0 15 modules devel-

oped

0

OPI 2.9 In-service training modules that will be

developed mapped

no yes No

OPI 2.10 Training modules developed no yes No

OPI 2.11 Trainers trained on new modules no yes No

OPI 2.12 / Core Indicator: CC_CI_1 Professionals

trained

0 10 000 0

OPI 2.13 Child welfare, social work and education

sector training participants identified no yes No

OPI 2.14 Regional and sector-based training plan

and schedule with communication plan developed no yes No

OPI 2.15 Feedback from course participants ac-

quired no yes No

Output 2.3 A support/counselling system for social sector workers has been developed and is operational.

(Activity: Training and counselling system)

OPI 2.16 Support / counselling system for social

sector workers developed no yes No

OPI 2.17 Needs of support / counselling services

at local level mapped no yes No

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

OPI 2.18 Local level support and networking

structure envisaged no yes No

OPI 2.19 Support / counselling system for social

sector workers in local governments piloted. no yes No

Output 3.1 Civil society competence building activities carried out.

(Activity: Building civil society competence, raising public awareness, and disseminating information on social innovation)

OPI 3.1 Action plan for civil society competence

building activities, including target group mapping no yes no

OPI 3.2 Number of civil society competence build-

ing activities carried out for communities, organi-

sations, and individuals, including people from dif-

ferent cultural and linguistic backgrounds

0 14 (this number in-

cludes 2 social inno-

vation hackathons, 2

social innovation in-

cubation pro-

grammes, 2 training

programmes, 2 work-

shops, 6 study visits

for organisations,

communities, and in-

dividuals)

0

OPI 3.3 Feedback by participants on the civil soci-

ety competence building activities. 0 70% of respondents

are satisfied with the

activity they partici-

pated in

0

Output 3.2 A set of social innovation training and information materials created, published, and disseminated.

(Activity: Building civil society competence, raising public awareness, and disseminating information on social innovation)

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

OPI 3.4 Action plan for the preparation of social

innovation training and information materials, in-

cluding target group mapping

no yes no

OPI 3.5 Number of social innovation, training and

information materials for organisations, communi-

ties and individuals, including people from differ-

ent cultural and linguistic backgrounds

0 5 (Includes 1 podcast

series, 1 broadcast

series, 1 online train-

ing programme, 1

handbook on social

innovation, 1 system-

atised collection of

social innovation ex-

amples in Estonia

0

OPI 3.6 Expert opinion on the materials 0 2 0

OPI 3.7 Feedback on the materials 0 30% of NFCS news-

letter subscribers

have viewed/listened

to the materials and

are satisfied with the

materials

0

Output 3.3 Volunteers are trained.

(Activity: Inclusion of volunteers in the integration activities)

OPI 3.8: / Core indicator CIV_CI_3: Number of

trained volunteers 0 3000 0

OPI 3.9: / Core indicator CIV_CI_3: Number of

trained volunteer leaders 0 100 0

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

OPI 3.10: Percentage of volunteers willing to con-

tinue volunteering in the future 0 40% 0

The year 2024 was primarily focused on organisational matters, as well as the preparation and detailed planning of activities. Consequently, almost no indicator

achievements can be reported for this period, except for OPI 1.9 (please see the information on component 3 below). During 2024, PCO-s started the develop-

ment of the conditions for implementing programme component activities. These serve as a framework for achieving the outcomes and outputs of the support

measure. For further details, please refer to section 5.1.

Programme component 1 “Cultural and linguistic integration”

In 2024, Component 1 focused on personnel recruitment, the elaboration of the conditions for implementing the component's activities, and the preparation of

a detailed action plan and budget for 2025.

Within the media literacy activity (linked to Output 1.4), key activities included learning about the target audience (including secondary research based on Public

opinion monitoring survey (EST “Avaliku arvamuse seireuuring”) from December 2023 and March 2024 commissioned by the Government Office, conducting

in-depth interviews with librarians and experts, who work with project target audience, as well as observing target audience during public events in Narva),

forming partnerships, developing a librarian training programme, mapping existing literature and experts in the field, designing services and visuals for com-

municating the project.

Within the activity 1 “Preparation of digital transformation in the field of integration”, activity 2 “Inclusion of volunteers in the integration activities” and activity 4 “Activities introducing the Estonian cultural space” interviews and meetings with several stakeholders took place in order to map the needs, prioritizes and avoid overlapping activities. Different scenarios of activity planning were discussed. Preparation of public procurement procedures is ongoing. Within activity 3 "De- velopment and implementation of a counselling and information system" preparation of activities will start at 2025 when project manager joins the team.

Programme component 2 "Strengthening the social-and child protection services"

In 2024, Component 2 focused on personnel recruitment, the elaboration of the conditions for the implementation of the activities of the component, and the

elaboration of a detailed action plan and budget for 2025. Furthermore, the establishment of contacts with component partners was initiated, and discussions

concerning the establishment of a unified qualification system were undertaken. Additionally, several meetings were held with organizations focused on the

integration of migrants, in order to assess the needs for developing a programme to integrate migrants into the social sector workforce.

Programme component 3 “Increasing multicultural competence in the education sector”

In 2024 Component 3 concentrated on the elaboration of the conditions and partnership agreements for the implementation of the activities of the component,

as well as on the elaboration of a detailed action plan and budget for 2025. In addition, in collaboration with partner universities, the formulation of principles

arising from the programme's theme was undertaken: culturally responsive teaching (CRT) and language-aware subject instruction.

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In component 3 an opening seminar was held on September 10, 2024. The seminar brought together representatives from the Ministry of Education and

Research, Estonian Education and Youth Board, the Estonian Language Institute, University of Tartu, and Tallinn University to discuss on culturally sensitive

and language-aware teaching principles in order to establish a unified approach.

In addition to the opening seminar, several meaningful online meetings took place from September to December between the Ministry of Education, programme

implementer, and representatives of the University of Tartu and Tallinn University to discuss the activities and clarify the funding conditions.

Activity: Informing, consulting and supporting parents, incl. parents from different cultural and linguistic backgrounds (linked to output 1.3 and OPI

1.9)

To effectively plan activities aimed at supporting the integration of non-Estonian-speaking parents into Estonian society, a mapping of activities and studies

previously carried out in Estonia by various stakeholders was initiated. The studies reviewed provided valuable insights into how to effectively assist non-

Estonian-speaking parents in understanding and supporting their children's educational needs.

Over several months, the meetings were held with various stakeholders experienced in supporting non-Estonian-speaking parents. During these meetings, the

main barriers of integration and social inclusion in Estonia today were analysed and answers were sought as to how we could facilitate this process. One of the

primary concerns identified is the linguistic gap, where children have a better understanding of Estonian language than their parents. Additionally, the increasing

number of Ukrainian war refugees has introduced further social tensions. The transition to Estonian-language education has further amplified the need for

parental support.

The discussions revealed that parents need comprehensive information about school requirements, educational options, assessment principles, and support

services. This knowledge helps parents better understand and support their children’s development. Engaging parents and raising their awareness is one of the

programme´s main priorities to create a sense of security and confidence for parents in changing circumstances.

In summary, a strong foundation has been established for further planning and implementation of activities for parents, based on meaningful discussions,

evidence-based approaches, and collaboration with stakeholders.

As a result a pilot awareness raising programme for parents will be conducted in Viimsi municipality at the beginning of 2025. Prior to this, a focus group interview

titled "Experiences and Needs of Non-Estonian Native Language Parents in the Viimsi Municipal Education System" was carried out. By December 2024, a

report titled "Adaptation of Non-Native Language Children to Estonian Schools" (Qualitative Focus Group Study) was completed. This mapped out parents’

concerns, challenges and needs. It helps us design a more targeted and effective programme for parents.

As a result, developing a format for a parental development programme has begun. In collaboration with the University of Tartu’s Narva College, a highly

effective programme for parents, tailored exactly to their needs, is planned to be designed. Additionally, a feedback questionnaire will be developed as part of

this effort.

Programme component 4 “Strengthening civil society through social innovation”

The primary focus of component 4 in 2024 was on personnel recruitment, the elaboration and enforcement of the conditions for the implementation of the

activities of the component, and the elaboration of a detailed action plan and budget for 2025. Detailed processes of activities were prepared, including the

mapping of relevant parties to be involved in various ways (including parties to be included in market research for procurements). The preparatory phase for the

procurements of services has been initiated. Project personnel participated at national and international social innovation-related events. Action plan for civil

553-12.5-00001 \ COO.2101.104.2.2929319 17/36

society competence building activities, including target group mapping, OPI 3.1, was created and currently reflects the initial mapping of the target groups,

development needs, activities, competences to be developed and possible expected results of the sub-activities. The action plan will be supplemented on an

ongoing basis with more detailed mappings and content of the sub-activities. The action plan for the preparation of social innovation training and information

materials, including target group mapping, OPI 3.4, was created and currently reflects the initial mapping and will be updated on an ongoing basis with more

detailed mapping and content of sub-activities.

4.2 Status of implementation

4.2.1 Update of implementation schedule

Has the detailed implementation schedule (as originally submitted with the SM Proposal) for the re-

maining SM duration been adjusted in the reporting period? Yes☐ No☒

If yes, the new, updated implementation schedule is in An-

nex:

4.2.2 Procurements

The updated procurement plan is attached (Annex 1).

4.2.3 Communication activities

The webpage of the Swiss contribution was created on the NCU`s webpage (https://rtk.ee/en/Swiss-Estonian-cooperation-programme#2022-2029-period) and

PO’s webpage (https://kul.ee/kultuuriline-mitmekesisus-ja-loimumine/loimumine/sveitsi-eesti-koostooprogramm). Information about the activities is also pre-

sented on the webpages PCOs, implementers and partners:

 https://www.hm.ee/ministeerium-uudised-ja-kontakt/euroopa-liit-ja-rahvusvaheline-koostoo/regionaalne-koostoo

 https://www.siseministeerium.ee/sveitsi-eesti-koostooprogramm-sotsiaalse-kaasatuse-toetamine

 https://harno.ee/stipendiumid-ja-toetused/muud-toetusmeetmed/mitmekultuurilises-klassiruumis-opetamine-ja-oppimine

 https://kysk.ee/taotlejale/vabauhenduste-arendamine/sveitsi-eesti-kysk/

 https://www.rara.ee/raamatukogudele/meedia-ja-digipadevuse-arendamine/

The support measure opening event “Cohesive Estonian society – how do we create it together?” took place on 17 October 2024 in the Narva Town Hall. There

were 75 participants from different organisations (ministries, academia, foundations and associations, local governments, etc.). At the opening event, the chal-

lenges and opportunities in the field of integration were discussed, experiences from Estonia and Switzerland were presented, and inspiring stories were shared.

The opening remarks were given by the Minister of Culture, Ms Heidy Purga, the Ambassador of Swiss Confederation, Mr Martin Michelet, and the Mayor of

Narva, Mr Jaan Toots. Prof. Dr. Eveline Ammann Dula, a representative of the Bern University of Applied Sciences, presented the Swiss experience and

challenges in the field of social inclusion. Ms. Triin Vihalemm, a professor of communication research at the University of Tartu, spoke about the barriers and

drivers of multicultural relationship building, giving examples based on the 2023 Integration Monitoring. In a panel discussion, Ms Dula and Ms Vihalemm,

553-12.5-00001 \ COO.2101.104.2.2929319 18/36

together with writer Valdur Mikita and musician and music teacher Ruslan Trochynskyi, reflected on how to open the borders between parallel worlds. Inspir-

ing stories were shared by Urve Aja, head of teacher training department at Narva College of the University of Tartu, Sigrid Solnik, head of Estonian programmes

at the Estonian Refugee Council, Dan Prits, leader of the social enterprise Köömen, and Olesja Lagašina, editor-in-chief of the Russian-language business

portal Delovõje Vedomosti.

The event was filmed https://www.youtube.com/watch?v=OohK9aHPGsg&t=6246s and a photo gallery produced https://flickr.com/photos/kultuuriministeer-

ium/albums/72177720321280347/. Before and after the event, press releases were issued to the main media outlets and social media channels. Other events,

such as the Steering Committee meeting, have been also covered through social media posts.

The article introducing the support measure was published on the blog of the Ministry of Culture called "Kuva" (https://kul.ee/uudised/sveitsi-eesti-

koostooprogramm-koos-sidusama-uhiskonna-poole). The blog is publicly available on the Ministry's website, and the article was also sent to the press list and

blog subscribers.

When a specific activity within the support measure is targeted at a particular, narrower target group, the communication efforts are also tailored accordingly.

This means that information about the activity is shared primarily through channels and formats that effectively reach and engage the intended audience,

ensuring that the message is relevant and accessible for those it is intended to benefit. For example, the National Library disseminates information about its

activities through newsletters and journals aimed specifically at libraries.

Communication activities are embedded in annual institutional work plans, making them an integral part of the implementers' work, and in many cases there are

dedicated staff responsible for this.

4.3 Beneficiaries

Programme component 1 “Cultural and linguistic integration”

No new information at this point.

Programme component 2 "Strengthening the social-and child protection services"

No new information at this point. The direct beneficiaries are current and future social sector workers. The indirect beneficiaries will be children and families

living in Estonia, as well as adults in need of social welfare services.

Programme component 3 “Increasing multicultural competence in the education sector”

No new information at this point.

Programme component 4 “Strengthening civil society through social innovation”

No specific new information on beneficiaries became available during the reporting period.

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4.4 Swiss Support Measure Partners

The Partnership Agreement between the Programme Operator, the Ministry of Culture, and Bern University of Applied Sciences was signed on 24 September

2024. The agreement, valued at EUR 399,980.00, aims to enhance cooperation and bilateral relations between partners through workshops, study trips, and

other joint activities.

In 2024, kick-off meetings for joint planning and development took place in all components of the support measure. As a result, a comprehensive action plan for

2025 was developed. More than 12 online workshops are planned across three components in 2025, each tailored to specific themes connected to the goals of

the support measure. This format enables a broad participation at a lower cost and enable exchange, in order to have a good basis for a more targeted study

trips or expert exchange in the following years. Component 2 will have a study trip of Estonian experts to Switzerland. The action plan for 2024-2025 is attached

(Annex 3).

The expert from the Bern University of Applied Sciences, Prof. Dr. Eveline Ammann Dula, contributed to the opening event of the support measure with a

presentation on Switzerland's experiences and the challenges they face in enhancing social inclusion.

It is worth mentioning that the partnership already extends beyond the support measure, as partners actively exchange information on publications and events

taking place outside the scope of the programme (for example https://www.ifsw.org/book-launch-social-work-as-a-global-profession-online/, https://integration-

conference.ee/en/).

4.5 Products and services supplied by Swiss contractors

Short description of products/services/works supplied Value of supplied products/ services/ works in the reporting period[CHF]

Name of the Swiss contractor involved

Programme component 1 “Cultural and linguistic integration”

No such products and services

Programme component 2 "Strengthening the social-and child protection services"

No such products and services

Programme component 3 “Increasing multicultural competence in the education sector”

No such products and services

Programme component 4 “Strengthening civil society through social innovation”

No such products and services

5. Support Measure management

5.1 Organisational level

The Support Measure Agreement between SDC and NCU was signed on 31 May 2024. An important organisational milestone followed with the entry into force

of Estonian national legislation on 1 August 2024. This legislation defines the conditions, procedures and roles for using the support provided by the cooperation

programme at the national level. The Support Measure Implementation Agreement between NCU and PO was signed on 19 November 2024. The next key step

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is the adoption of conditions for the implementation of the activities of the programme components. These conditions include, among other things, a detailed

description of the activities to be carried out and the indicators to be achieved, specified for each component and implementer. The first conditions were approved

for Component 4 “Strengthening civil society through social innovation” by an agreement signed between the Minister of the Interior (PCO) and the implementer

(NFCS).

Steering Committee was established on 10 October 2024 and consists of representatives from SCO, NCU, PO, and PCOs. Its role is to monitor the progress of

the support measure's implementation, discuss challenges and possible solutions, and approve necessary modifications.

For ongoing monitoring and internal steering of the support measure the Task Force was formed on 27 November 2024. It consists of representatives from

NCU, PO, PCOs and implementers. In 2024 a written procedure was conducted to formally approve the Swiss partner's action plan.

In addition to the formal meetings of the established committees, the NCU regularly leads informal meetings to exchange information and discuss issues related

to the cooperation programme.

The year 2024 was dedicated to the recruitment and filling of programme, component and project managers positions. The information is presented below.

Programme Operator

On 29 April 2024, the new Programme Coordinator, Olga Gnezdovski, took up her post at the MoC

Programme component 1

Programme component operator (MoC): Keit Spiegel joined the MoC at the beginning of June 2024 as Head of the Department of Cultural Diversity, including

responsibility for the role of the PCO.

Implementer (INSA): In August 2024 Käthlin Maruste started as the project manager for the activity 1 “Preparation of digital transformation in the field of

integration”, in October 2024 Õnne Liv Valberg started as the project manager for the activity 2 “Inclusion of volunteers in the integration activities”, in October

2024 Tiina Sergo started as the project manager for the activity 4 “Activities introducing the Estonian cultural space”. Other personnel will join in 2025.

Implementer (MoC) and partner (National Library of Estonia): On 4 April 2024, the new Project Manager, Anastassia Dratšova took up her post at the National

Library of Estonia. She is supported by other employees of the library.

Programme component 2

Programme component operator (MoSA): Ülar Vaadumäe (Chief Specialist of External Resources).

Implementer (MoSA): In October 2024 Maarja Jõgioja (project manager at the Department of Social Welfare) and Liisa Otsak (project manager at the Department

of Children and Families) joined the programme.

It was concluded that a partnership with the National Institute for Health Development and the Union of Child Welfare may not be the most feasible course of

action at this time. For the creation of a complementary education/training system for child protection and social sector workers, training the specialists as well

as providing a support/counselling system the MoSA will partner up with the Social Insurance Board and with Estonian Social Work Association. For curricula

updates, the MoSA will engage universities and vocational schools as partners in a later phase of the activities (in the end of 2025 or at the beginning of 2026).

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Programme component 3

Programme component operator (MoER): Taavi Kreitsmann (Chief Expert at MoER).

Implementer (HARNO): In May 2024 Marili Anso joined the programme (project manager at HARNO) and in November 2024 Kadi Hajetski joined the programme

(project manager at HARNO)

Programme component 4

Programme component operator (MoI): Minna Harjo (adviser at the Citizenship Policy and Civil Society Department) and until 1 January 2025 Ave Osman

(adviser at Foreign Financing Department).

Implementer (NFCS): Implementer (NFCS): Evelyn Valtin took up the position as Project Coordinator in June 2024. Sandra Paulus took up the position as

Project Component Coordinator 1 in June. Elmo Puidet joined NFCS as Project Component Coordinator 2 in November. Maris Praats joined NFCS as Project

Communication Specialist in December.

5.2 Steering Committees

The first SC meeting took place on 16 October 2024 in Narva, at the main office of the Integration Foundation. The key focus of the meeting was to decide on

the minimum set of basic characteristics to be collected and the disaggregation to be done in indicators:

It was agreed that:

I. In the outcome indicators where target group is people from different cultural and linguistic backgrounds and the measurement unit is percent or

number of participants, the minimum package of basic characteristics to be collected and along which disaggregation should be done is as follows:

 Mother tongue

 New immigrants

 Refugees, distinguishing Ukrainian refugees

 Gender In the context of the given Support Measure, people from different cultural and linguistic backgrounds are considered as a disadvantaged target group, as they need to integrate into Estonian society in order to become fully engaged and active members of it.

II. In the outcome indicators where the target group is professionals and the measurement unit is the percentage of specialist or the number of partici-

pations, disaggregation will be done along the following sector:

 Professionals in the field of child welfare

 Professionals in the field of social work

 Professionals in the field of education, with a further breakdown into specific groups such as teachers, support staff, youth workers, etc

 Gender In the context of the given Support Measure, professionals are considered as a non-disadvantaged target group.

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III. For indicators where measurement unit is yes/no or the disaggregation mentioned in I and II is not possible, qualitative information should be included

in the Annual Reports according to the context (content-wise description and examples).

Also, it was agreed that in justified cases also ethnic Estonians and Estonian speakers are allowed to participate in trainings and services implemented in

the frames of intermediate outcome 1 and immediate outcomes 1a and 1b.

After the SC meeting the participants were also introduced to the services of the Integration Foundation and visited Narva Estonian Gymnasium.

The next SC meeting is scheduled to take place in February 2025.

5.3 Audits

There were no audits carried out in 2024 in relation to the support measure.

5.4 Evaluation

There were no evaluations carried out in 2024 in relation to the support measure.

5.5 Monitoring

According to the Swiss Regulations and national legislation, the NCU is responsible for monitoring. Various tools are used for monitoring, and it is carried out in

cooperation with the Programme Operator, Component Operators, and the SCO. At the Support Measure level, the activities of the components are monitored

through the Task Force, Steering Committee meetings, and Reimbursement Requests, while the achievement of indicators is tracked through Steering Com-

mittee meetings and Annual Support Measure Reports. The NCU also conducts risk-based on-the-spot controls. In 2024, no on-the-spot controls took place as

the core activities of the components had not yet started.

Information on the implementation of activities is also exchanged on an ongoing basis through informal meetings and continuous communication between the

relevant parties.

6. Risk management

The State Shared Service Centre, that is the main managing, paying and coordinating authority for the most funds implemented in Estonia, conducts an annual

risk assessment, which integrates most funds and involves all stakeholders. The risk assessment covers both management and control system risks as well as

fraud risks. Based on the results of the risk assessment, additional mitigation measures are introduced for significant risks where possible, aiming to reduce the

likelihood of their occurrence. These mitigation measures are linked to institutional work plans, making them a part of daily management. Twice a year, the

institutions involved in the risk assessment provide the State Shared Service Centre with an update on the implementation of their mitigation measures, enabling

timely responses and adjustments through additional actions.

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The risks connected to the implementation of the cooperation programme have been assessed in the frames of the annual risk assessment mentioned above

and also during the Task Force meeting held on 31 January 2025. Based on that the risk assessment provided in the SM proposal was updated. The updates

are shown in colour in the table below and can be summarised as follows:

 The impact of the risk “Risk that information about the SSIP activities does not reach intended target groups” was assessed as one point higher.

If information about the activities does not reach the target groups, it may hinder their participation, which in turn reduces the effectiveness of the measures. Therefore, the impact of this risk has been rated as moderate (3) rather than low (2).

 The impact of the risk "Political risks" was assessed as one point lower because agreements have already been reached on the objectives and

outcomes, and the necessary agreements between countries have been signed. These agreements ensure that the support measure cannot radically

change its direction, objectives, or outcomes. Therefore, the impact of this risk has been rated as moderate rather than major.

 The mitigation measures were also reviewed and supplemented with information on the status of implementation.

Risk Impact

[1 – 5]

Likelihood

[1 – 5]

Risk level Mitigation measure(s) (including information on status of im-

plementation and responsibilities)

1 Risk that the activities do not meet the

needs of the target groups

4 2 Low-Medium Mapping of the needs of target groups (on the basis of relevant recent studies,

surveys etc).

One focus in 2024 was the mapping of activities and studies previously carried

out in Estonia by various stakeholders. This will be continued in 2025.

2 Risk that information about the SSIP activi-

ties does not reach intended target groups

3 2 Low-Medium Designing of a comprehensive communication plan that takes into account the

characteristics of different target groups.

Communication activities are planned as part of the annual institutional work

plans and component action plans. Communication is an integral part of the

implementers' work, and in many cases there are dedicated staff responsible

for this.

3 Lack of trained experts to provide trainings

and services (updating curricula etc)

4 2 Low-Medium Co-operation between experts and organisations, so that activities would not

take place at the same time.

Engaging international experts when needed.

4 Challenging time-frame of the support

measure implementation

4 3 Medium-High Consistent time-management, commitment of the support measure project

team.

We aim to ensure that project teams have sufficient resources. In 2024, all in-

volved actively contributed to this effort, so that the successful launch and im-

plementation of thematic activities could start as soon as possible.

5 Fiduciary risk 3 1 Low Applying of the rules and procedures of State Shared Service Centre that have

been audited.

All institutions involved—whether programme operators, component operators,

or implementers— have their own procedures and rules (like procurement

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Risk Impact

[1 – 5]

Likelihood

[1 – 5]

Risk level Mitigation measure(s) (including information on status of im-

plementation and responsibilities)

rules, accounting regulations, administrative procedures etc.), which enable

them to prevent fiduciary risk.

6 Financial risk (inflation, VAT rise, currency

exchange fluctuation, irregularities in the

use of funds)

3 3 Low-Medium Operational financial monitoring, conservative financial planning, consultations

with State Shared Service Centre.

7 Security risk (escalation of war in Ukraine,

destabilisation of Russia, Russian hybrid

aggression against Estonia)

3 3 Low-Medium Consistent monitoring of the international situation.

8 Environmental risk 1 1 Low The SSIP activities have no significant harm on the environment.

9 Management staff risk (not enough person-

nel, changes in staff or they are overloaded

with other tasks)

3 3 Medium-Low Honest communication with donors, quick response to needs that have oc-

curred. Optimal planning of staff resources.

We aim to ensure that project teams have sufficient resources. In 2024, all in-

volved actively contributed to this effort, so that the successful launch and im-

plementation of thematic activities could start as soon as possible.

Institutions shall have procedures in place to ensure the smooth transfer of

tasks and the proper storage of documents, thereby preserving institutional

memory.

10 Procurement process complexity (donor in-

volvement, donor approval process, irregu-

larities in procurement procedures, failure

of procurements)

3 4 Medium-High Swift and good cooperation with donors, translating and providing them with

materials as fast as possible; consultations with the procurement experts of the

State Shared Service Centre.

Conducting market research before issuing the procurement. Informing poten-

tial bidders in advance about the upcoming procurement.

11 Political risks (changes is political priorities

due to changes in the coalition or elec-

tions).

3 1 Low Consistent monitoring of the internal, political situation, clear communication

about the terms and conditions of the SSIP.

12 Operational risks (SSIP will be imple-

mented by 4 ministries)

3 3 Medium-Low Close cooperation and communication between the 4 ministries and the NCU.

For ongoing monitoring and internal steering of the support measure the Task

Force was established. In addition to the formal meetings, the NCU regularly

leads informal meetings to exchange information and discuss issues related to

the cooperation programme.

Overall Risk Level SM Medium-low

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Risk Impact

[1 – 5]

Likelihood

[1 – 5]

Risk level Mitigation measure(s) (including information on status of im-

plementation and responsibilities)

Overall Risk Description The overall risk level is medium-low. The highest score risks are related to time-frame constraints and procurements.

The SSIP is quite complex, involving different ministries and partners, but they have close cooperation and good

communication.

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Annexes

# Annex

1 Updated procurement plan (excel file)

2 Updated overview of implementation locations

3 Action plan with the Swiss partner for 2024-2025

4 Updated list of all Programme Components and characteristics

Annex 2: Overview of Implementation locations

General (Programme Management)

Location name Address

Ministry of Culture Suur-Karja street 23, city of Tallinn

Opening event and steering committee meeting

in Narva

Narva

Programme Component 1 “Cultural and linguistic integration”

Location name Address

Ministry of Culture Suur-Karja street 23, Tallinn, 15076

Integration Foundation Linda 2, Narva 20309

Programme Component 2 "Strengthening the social-and child protection services"

Location name Address

Ministry of Social Affairs Suur-Ameerika street 1, city of Tallinn

Social Insurance Board Paldiski road 80, city of Tallinn

Estonian Social Work Association Paldiski road 48A, city of Tallinn

Programme Component 3 “Increasing multicultural competence in the education sector”

Location name Address

Ministry of Education and Research Munga 18, city of Tartu, 50088

Education and Youth Board Lõõtsa 4, city of Tallinn, 11415

Programme Component 4 “Strengthening civil society through social innovation”

Location name Address

Ministry of the Interior Pikk street 61, city of Tallinn

National Foundation of Civil Society Vabaduse square 2, city of Viljandi

Annex 3: Action plan with the Swiss partner for 2024-2025

Annual Action Plan

Programme Name: Supporting Social Inclusion (SSIP)

Programme Operator: Ministry of Culture

Swiss Support Measure Partner: Bern University of Applied Sciences

Action Plan for the period: The present Action Plan covers the period from the

beginning of the Agreement until 31.12.2025.

Summary

Kick-off meetings for joint planning and development have taken place in all components.

These kick-off meetings have shown the need for a general introduction to transcultural competences as a common basis. Based on

this, specific workshops are planned, tailored to the respective activities.

In all components, we will start with online workshops. This format enables a broad participation at a lower cost and enable exchange, in

order to have a good basis for a more targeted exchange in more elaborate study trips or expert exchange in the following years.

Programme Component 1: Cultural and linguistic integration

Programme Component Operator: Ministry of Culture

Summary of the activities to be im-

plemented during the period:

The first activities of this component aim at facilitating the ongoing work of the Integration Foun-

dation (IF) as well as the National Library (RaRa) in the domain of cultural and linguistic integra-

tion with online workshops on the specific topics identified together in the kick-off meeting.

(1) The first workshop will provide a common frame for all stakeholders, providing theoretical insights, methods, and best practices on trans-cultural competencies.

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(2) The second workshop will feature experts of the National Library and its network as well as on Swiss libraries. They will focus on their experiences on integration and media liter- acy projects, especially targeting migrant adults, particularly those affected by misinfor- mation and disinformation.

(3) The third workshop focuses on digital tools in multicultural contexts, highlighting Swiss ex- periences and best practices. It will address challenges by exploring our experiences and evaluating them critically, providing valuable first-hand insights for the stakeholders at and around IF.

(4) The fourth workshop aligns with one of IF’s key priorities: establishing a voluntary system for integration, discussing best practices and challenges in a similar manner as in the sec- ond workshop.

(5) The fifth workshop will establish a dialogue between IF and Swiss experts on peer-to-peer formats in (national) language learning.

(6) IF outsources integration services throughout Estonia via tenders. Within the framework of

the SSIP, they require insights on designing and tendering these services, understanding

their life cycles, and exploring evaluation methods based on the experiences of Swiss

partners, with a particular focus on best practices.

# Activity The general

time frame of

the activity

Start date and end

date of the activity

during the period

Remarks

1.1 Kick-off workshop

with Swiss Partner

and Estonian

1,5 hrs. 2nd October 2024 Workshop preparation and development of Action Plan by Prof. Dr.

Eveline Amman Dula and Aron Korozs

1.2 Trans-Cultural Com-

petencies: Theoreti-

cal Insights and Best

Practices

Approx. 2 hrs Second Half of Jan-

uary 2025

Expertise of the Institute for Social and Cultural Diversity

Prof. Dr. Eveline Ammann Dula & Aron Korozs

1.3 Integration, Librar-

ies, Media Literacy:

Experiences from

Swiss Libraries

Approx. 2 hrs February 2025 Workshop with experts from the field: Multimondo or Livrechange

1.4 Digital Tools for In-

tegration for Multicul-

tural Contexts: Swiss

Approx. 2 hrs February

2025/March 2025

Workshop with experts from the field using digital tools for integra-

tion: Swiss Red Cross

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Experiences and

Challenges

1.5 Establishing and Managing a System

of Volunteers: Best

Practices and Chal-

lenges from a Swiss

Perspective

Approx. 2 hrs March 2025 Workshop with experts from the field, working with volunteers for

facilitating integration: HEKS

1.6 Peer-to-Peer Lan-

guage Learning: In-

sights from Swiss Ex-

perts

Approx. 2 hrs April 2025 Workshop with experts from the field, using peer-to-peer learning

(FemmesTisch/Männertisch or Primano)

1.7 Designing and Evalu- ating Social and Cul-

tural Integration Ser-

vices

Approx. 2 hrs May 2025/June

2025

Workshop with experts in integration on a collective level

(Prof. Simone Gäumann)

1.8 Online Planning

Workshop for the

Action Plan 2025-

2026

Approx. 1,5

hrs.

September 2025 with Aron Korozs and Prof. Dr. Eveline Ammann Dula

Programme Component 2: Strengthening the social- and child protection services

Programme Component Operator: Ministry of Social Affairs

Summary of the activities to be implemented

during the period:

In this component, we foresee a study trip of Estonian experts to Switzerland focusing on

six themes currently relevant in their work:

1. Overall understanding of the child protection system in Switzerland. Specifi- cally:

a. What is the national, cantonal and local frameworks for the training, qual- ity, and professional system of child protection workers (how is it regu- lated, what aspects are mandated by legislation, what is mandatory, what is voluntary, who is responsible, and what roles do institutions have at dif- ferent levels—e.g., funding, ensuring training opportunities, etc.)?

b. How is basic training (higher and vocational education) linked to further training and the professional system? How are competency models uti- lized? Is there a formal or informal career model for child protection work- ers?

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2. Curriculum development with a special focus on practical education of social and care workers to ensure they are well-prepared for their respective fields.

Another focus should be on innovative educational tools and methods in prac-

tical training (e.g. virtual reality, one-on-one coaching, supervision). This the-

matic block should extend beyond tertiary education (with students) to include the ongoing professional further education of practitioners (in the Swiss context

“certificate, master or diploma of advanced studies – CAS, MAS, DAS”), particu-

larly in the field of child protection. Additionally, harmonizing child protection legis-

lation with the relevant training/CAS curricula should be a key focus here. 3. Developing curricula to equip students and practitioners with the skills needed to

work effectively with diverse user groups, particularly migrants. 4. Improving access of refugees and migrants to vocational training and jobs in

the social sector (social work, care work), with a special focus on professional language immersion (preparation classes. diploma recognition etc.)

5. Social sector employers and Social Work Associations and other organisa- tions providing support systems for social workers (e.g. supervision, peer-led or other supportive measures) and maintaining as well as monitoring employee well-being.

6. Self-care in the social sector and its thematization at the workplace and within the framework of basic training (higher and vocational education) and further educa- tion (management training).

In alignment with these themes, the Bern University of Applied Sciences (BFH) will de-

sign a comprehensive program involving various educational and training institutions, practitioners, and professional associations for a duration of 3-4 days.

# Activity The general

time frame of

the activity

Start date and end

date of the activity

during the period

Remarks

2.1 Kick-off workshop 1,5 hrs. 05.11.2024 Aron Korozs, Prof. Matthias von Bergen

2.2 Planning session study

trip

1,5 hrs. End of January 2025 Aron Korozs, Prof. Matthias von Bergen

2.3 Study Trip: Insights

from Curriculum Devel-

opment and Social

3-4 days April/May 2025 6 experts from Estonia

Responsibles:

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Workers’ Associations

in Switzerland

Aron Korozs, Prof. Matthias von Bergen

2.4 Retrospective and eval-

uation of study trip

1,5 hrs. Shortly after study

trip

Aron Korozs, Prof. Matthias von Bergen

2.5 Planning workshop

2026

2 hrs. September 2025 Aron Korozs, Prof. Dr. Matthias von Bergen

Programme Component 3: Increasing multicultural competence in the education sector

Programme Component Operator: Ministry of Education and Research

Summary of the activities to be implemented

during the period:

In the first kick-off workshop in September 2024, five online workshops have been

planned to take place between February and June 2025 with the aim of accompanying

the start of the program and at the same time introducing stakeholders into the Swiss

context. The following five priorities have been jointly identified:

1) We will start the first online workshop with contextualization and introduction to the Swiss context, specifically focusing on multiculturalism and diversity within the education sector. In this session, we will identify and discuss key parallels and dif- ferences so that we can build on these in the following years of the SSIP.

2) Additionally, we will explore the so-called formal “10th grade” and “bridge” pro- grammes (Brückenangebote), targeting students who have completed their com- pulsory education but have not yet secured a place in a vocational training or higher secondary school. For students who are new to Switzerland, these pro- grams often include intensive language courses and other support. Within the framework of SSIP, we suggest focusing on programmes especially targeting mi- grantised students.

3) In the third workshop, we will focus on the practical implementation of diversity and multiculturalism as well as their challenges and opportunities in a focus school, an aligned day school and school social work.

4) We will subsequently delve into the formal education sector, first highlighting the role, concepts and practices of Universities of Teacher Education (PHs) regarding diversity in teacher education, further Training as well as research.

5) The final activity will offer an in-depth look at diversity education for university per- sonnel. This segment is designed to showcase best practices and strategies for

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equipping university staff with the skills and knowledge necessary to support a di- verse student body effectively.

The program, in close collaboration with the Institute of Social and Cultural Diversity, is

designed to provide a comprehensive understanding of how multiculturalism and diversity

are addressed across different educational levels in Switzerland. By starting and conclud-

ing with the Institute’s expertise, we ensure a cohesive and well-rounded approach. The

structure is thoughtfully crafted, beginning with essential contextualization and progres-

sively delving into practical implications and programs.

In September, the experiences from these workshops will be reflected upon and used de-

velop the action plan for the following year.

# Activity The general

time frame of

the activity

Start date and end

date of the activity

during the period

Remarks

3.1 Kick-off workshop

with Swiss Partner

and Estonian

1,5 hrs. 25. September 2024 Workshop preparation and development of Action Plan by Dr. Luise

Menzi and Aron Korózs

3.2 Introduction to Mul-

ticulturalism and Di-

versity in Switzer-

land

Approx. 2

hours

February 2025 Online workshop, experts: Prof. Dr. Eveline Ammann Dula, Aron

Korózs, Institute of Social and Cultural Diversity, Bern University of

Applied Science

3.3 Navigating Transi-

tion and Diversity in

Switzerland

Approx. 2 hrs. March 2025 Online workshop and exchange; practitioners from the “10th grade”

programme “BVS Praxis und Integration (BPI)” of BFF Bern

and the Brückenangebot HEKS Kick Burgdorf

3.4 Diversity in Schools

in Switzerland: Per-

spectives from

Approx. 2 hrs. March 2025 Online workshop and exchange; representatives from a school, “day

school” and from school social work

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Teachers and School

Social Workers

3.5 Diversity in Teacher

Training: Education,

Research, Further

Training and Curricu-

lum Development in

Switzerland

Approx. 2 hrs. April 2025 Online workshop and exchange; experts of the University of

Teacher Education Berne and/or Northwestern University of

Teacher Education (PH Bern and/or FHNW)

3.6 Best Practices in Di-

versity Education

for University Per-

sonnel: Unlearning

Racism at the BFH

Approx. 2 hrs. Early June 2025 Online workshop, experts: Prof. Dr. Stefanie Duttweiler and Prof. Dr.

Annina Tischhauser, Institute of Social and Cultural Diversity, Bern

University of Applied Science

3.7 Online Planning Workshop for the

Action Plan 2025-

2026

Approx. 1,5

hrs.

September 2025 with Aron Korózs (BFH) and Dr. Luise Menzi (BFH)

Programme Component 4: Strengthening civil society through social innovation

Programme Component Operator: Ministry of the Interior of the Republic of Estonia

Summary of the activities to be implemented

during the period:

During the first of year, the programme should focus on developing a common understand-

ing and definition of "social innovation", discussing key criteria of "socially innovative" prac-

tice especially within the context of Civil Society Organisations (CSOs) and setting up key

criteria for the upcoming years with regard to possible project exchanges, study trips and

the forthcoming manual of the National Foundation of Civil Society (NFCS). Another key

focus of the NFCS is the organisation of Hackathons, which is thus also a focus topic of

the First Action Plan of the present component. Therefore, we suggest two online work-

shops:

1) The first workshop will involve an exchange on Swiss experiences in organising Hacka-

thons with experts from the BFH.

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2) The second dialogue workshop will provide an overview of support mechanisms pro-

vided by state actors to civil society especially within the context of social innovation. Ex-

perts from both Estonia and Switzerland will discuss concepts, criteria, and impact meas-

urement, and inductively establish a common working definition and criteria for selecting

best practices in the upcoming SSIP years. This dialogue will already highlight projects that

are considered innovative in both national contexts. A follow-up meeting could be organ-

ised in 2026.

Local partners of the NFCS will be involved in both events. It is recommended that the

number of participants does not exceed 35.

# Activity The general

time frame of

the activity

Start date and end

date of the activity

during the period

Remarks

4.1 Kick-off workshop

with Swiss Partner

and Estonian

1,5 hrs. 30. September 2024 Workshop preparation and development of Action Plan by Dr. Claske

Dijkema and Aron Korozs

4.2 Hackathons (4So-

cialGood): Experi-

ences from the Swiss

Perspective

Approx. 2 hrs January 2025 Prof. Dr. Debra Hevenstone (BFH) and Prof. Dr. Oliver Hümbelin

(BFH), project managers of the Hack4SocialGodd

4.3 Expert Workshop

“Social Innovation

and Civil Society in

Estonia and Switzer-

land”

Approx. 2 hrs March 2025 experts tbd

4.4. Online Planning

Workshop for the

Action Plan 2025-

2026

Approx. 1,5 hrs. September 2025 with Aron Korozs and Dr. Claske Dijkema

553-12.5-00001 \ COO.2101.104.2.2929319 36/36

Annex 4: Updated list of all Programme Components and characteristics

Programme Characteristics To be filled in by Programme Operator

No Programme Component Name Swiss Contri- bution CHF

Specific Ob- jective

Thematic Area

(in- country) Geog- raphic Focus

Name Prog- ramme Component Operator

Type of en- tity

Planned duration

PSP/ PA

maximum 40 characters in CHF according to Art. 2.2 Regulations

according to Art. 2.4 Regulations

Start End

2 Programme Component 1 “Cultural and linguistic integration” 5 592 127,22 Migration / Public Safety

Migration & Integration

national coverage

Ministry of Cul- ture

National ad- ministration 01.06.24 31.08.28

3 Programme Component 2 "Strengthening the social-and child protection services" 5 385 678,58

Migration / Public Safety

Migration & Integration

national coverage

Ministry of Social Affairs

National ad- ministration 01.06.24 31.08.28

4 Programme Component 3 “Increasing multicultural compe- tence in the education sector” 5 358 753,18

Migration / Public Safety

Migration & Integration

national coverage

Ministry of Education and Research

National ad- ministration 01.06.24 31.08.28

5 Programme Component 4 “Strengthening civil society through social innovation.” 997 624,10

Migration / Public Safety

Migration & Integration

national coverage

Ministry of In- terior

National ad- ministration 01.06.24 31.08.28

Lõkke 4 / 10122 Tallinn / 663 8200 / [email protected] / www.rtk.ee / Registrikood 70007340

Christoph Liechti

Embassy of Switzerland to Latvia,

Lithuania and Estonia

Ours 31.03.2025 no 11.1-5/25/726-1

[email protected]

Smilšu iela 8 Riga

LV-1050 LATVIA

Submission of the Annual Support Measure

Report for the Support Measure "Supporting

Social Inclusion"

Dear Mr Liechti,

The National Coordination Unit of the Swiss-Estonian Cooperation Programme hereby submits

the first Annual Report for the Supp õrt Measure „Supporting Social Inclusion“, covering the

period from 01.06.2024 to 31.12.2024.

Yours sincerely,

(signed digitally)

Urmo Merila

Deputy Director General

Annexes:

Annual Support Measure Report for the Support Measure "Supporting Social Inclusion"

Updated Procurement Plan

Helena Musthallik 5646 6003

[email protected]

Second Swiss Contribution

Estonia

Annual Support Measure Report

Support Measure Name Supporting Social Inclusion

Reporting Period 01.06.2024-31.12.2024

Report Number I

Report Submission Date 31.03.2025

Partner State Support Measure

Code (if any)

Šveits.1.01

Swiss Support Measure Code 7F-10699.01

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Table of contents

1. Basic Support Measure information ........................................................................ 4

2. Report submission and approval ............................................................................. 4

3. Overview of results achieved and steering implications ........................................ 5

4. Support Measure progress ....................................................................................... 6

4.1 Achievement of Support Measure objectives ................................................................... 6

4.2 Status of implementation ................................................................................................17

4.2.1 Update of implementation schedule .............................................................................17

4.2.2 Procurements ..............................................................................................................17

4.2.3 Communication activities .............................................................................................17

4.3 Beneficiaries ...................................................................................................................18

4.4 Swiss Support Measure Partners ....................................................................................19

4.5 Products and services supplied by Swiss contractors .....................................................19

5. Support Measure management ...............................................................................19

5.1 Organisational level ........................................................................................................19

5.2 Steering Committees ......................................................................................................21

5.3 Audits .............................................................................................................................22

5.4 Evaluation .......................................................................................................................22

5.5 Monitoring .......................................................................................................................22

6. Risk management .....................................................................................................22

Annexes ..............................................................................................................................26

Annex 2: Overview of Implementation locations ..............................................................27

Annex 3: Action plan with the Swiss partner for 2024-2025 ............................................28

Annex 4: Updated list of all Programme Components and characteristics ...................36

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List of abbreviations CHF Swiss Franc

HARNO Education and Youth Board

INSA The Integration Foundation

MoC Ministry of Culture

MoER Ministry of Education and Research

MoI Ministry of Interior

MoSA Ministry of Social Affairs

NCU National Coordination Unit

NFCS National Foundation of Civil Society

PCO Programme Component Operator

PO Programme Operator

SDC Swiss Agency for Development and Cooperation

SC Steering Committee

SCO Swiss Contribution Office

SM Support Measure

1. Basic Support Measure information

Executing Agency type Programme Operator

Executing Agency name

and address

Ministry of Culture

Suur-Karja 23, 15076 Tallinn

Name of contact person Olga Gnezdovski

E-Mail of contact person [email protected]

Phone of contact person +372 555 28 081

SM type Programme

Objective Managing migration and supporting integration. Increasing public safety

Thematic area Providing support to migration management and promoting integration

measures

Duration according to

SM Agreement

Start date: 01.06.2024 Completion date: 31.08.2028

Swiss Contribution to

the SM CHF

18 600 000

2. Report submission and approval

Executing

Agency

Ministry of Culture

Signature

digitally signed

Name Heidy Purga

Position Minister

E-Mail [email protected]

Phone +372 628 2250 Date digitally signed

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3. Overview of results achieved and steering implications

In 2024, the focus was primarily on organisational matters and the preparation of detailed implementation

plans. While minimal progress can be reported in terms of indicator achievements, significant groundwork

was laid for future outcomes and outputs. Personnel recruitment, stakeholder engagement, and the estab-

lishment of frameworks for the activities of each Programme Component were key actions during the year.

Strong collaboration with stakeholders enabled effective mapping and planning to ensure the successful

launch of thematic activities as soon as possible.

Key organisational milestones were achieved, laying a solid foundation for the implementation of the support

measure. The agreements between relevant parties were signed, and national legislation entered into force.

Additionally, the steering and monitoring structures, such as Steering Committee and Task Force, were es-

tablished.

The collaboration with the Swiss partner started successfully and efficiently, contributing positively to the

progress of the support measure and establishing a strong relationship.

The year 2025 will continue with mapping and analysing the current situation, followed by the preparation

and implementation of the necessary procurements and actions to ensure progress towards achieving the

indicators.

4. Support Measure progress

4.1 Achievement of Support Measure objectives

Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

Intermediate outcome 1: People from different cultural and linguistic backgrounds are actively participating in Estonian society

OCIN 1.1 Percentage of participants who have

claimed that after using the services they partici-

pate more in cultural life or their number of con-

tacts with Estonians have increased or his/her po-

sition in the labour market has improved

0% 50% 0%

OCIN 1.2 Core Indicator MIGR_CI_1: Number of

migrants and forcibly displaced persons participat-

ing in new or expanded measures for social and

economic integration (disaggregated by gender

and background (Estonian, migrant))

0 participations 20 000 participations 0

Immediate outcome 1a: Established processes enable people from different cultural and linguistic backgrounds participate more actively in Esto-

nian society

OCIM (a) 1.1 Processes (the first stage of service

creation (methodologies, materials, surveys etc))

have been discussed with different partners and

target group

0% 100% of services 0%

OCIM (a) 1.2 Services are created and available

to the target group

0% 100% of services are

created and availa-

ble

0%

Immediate outcome 1b: People from different cultural and linguistic backgrounds are empowered to participate in Estonian society more actively

OCIM (b) 1.1 Percentage of participants who have

claimed that they are satisfied with the activities

0% 75% 0%

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

and that they have gained knowledge for more ac-

tive participation in the Estonian society

OCIM (b) 1.2 Services are made available online 0 yes 0%

Intermediate Outcome 2: Professionals in education and social sector offer services according to modernised and new curricula tailored also to work with people from different

cultural and linguistic backgrounds

OCIN 2.1 Trained professionals using new skills

and knowledge working also with people from dif-

ferent cultural and linguistic backgrounds.

N/A (unknown) 70% of enrolled spe-

cialists that have

passed a training

module

0%

OCIN 2.2 Post-training feedback (after 6 months)

given whether the professionals are in fact using

the skills and knowledge acquired in their every-

day work

0 yes No

OCIN 2.3 Post-training feedback (after 6 months)

acquired from employers whether they see that

service provision to people from different cultural

and linguistic backgrounds has changed for the

better

0 yes No

Immediate Outcome 2: Professionals in education and social sector have acquired new skills and knowledge and are ready to work with people

from different cultural and linguistic backgrounds

OCIM 2.1 Trained professionals with new skills

and knowledge ready to work also with people

from different cultural and linguistic backgrounds

N/A (unknown) 80% of enrolled spe-

cialists that have

passed a training

module

0%

OCIM 2.2 Professionals’ expectations asked be-

fore starting the complementary trainings

0 yes No

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

OCIM 2.3 Professionals’ feedback acquired after

having finished the training module on having new

skills and knowledge to work with people from dif-

ferent cultural and linguistic backgrounds

0 yes No

Intermediate outcome 3: Communities, organisations and individuals successfully implement the new knowledge gained in social innovation

methods to design solutions to better integrate and include people from different cultural and linguistic backgrounds in the Estonian society

OCIN 3.1 Percentage of participants who claim

that they have implemented at least some of the

knowledge gained on social innovation methods in

their organisations or communities to design solu-

tions to social inclusion issues in Estonia

0% 50% of respondents 0%

OCIN 3.2 Number of innovative ideas developed

further at incubation programmes to help with

solving social inclusion and integration problems

0 10 0%

Immediate outcome 3: Communities, organisations and individuals have gained new knowledge in social innovation methods to design solutions

to better integrate and include people from different cultural and linguistic backgrounds in the Estonian society

OCIM 3.1 Percentage of participants who claim (in

end-of training evaluation) that they have gained

new knowledge to implement social innovation

methods

0% 75% 0%

OCIM 3.2 Percentage of participants at hacka-

thons and incubation programmes who are from

different cultural and linguistic backgrounds

N/A 25% 0%

OCIM 3.3 Number of innovative ideas proposed

during hackathons to solve social inclusion and in-

tegration problems

N/A 15 0%

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

Output 1.1 Activities introducing the Estonian cultural space to people from different cultural and linguistic backgrounds are provided.

(Activities introducing the Estonian cultural space)

OPI 1.1 Number of participations 0 10 000 0

OPI 1.2 Activities introducing the Estonian cultural

space are designed

0 yes no

OPI 1.3 Information about activities introducing

the Estonian cultural space is available on the

webpage of Integration Foundation and in social

media networks

0 yes no

OPI 1.4 Activities are available also outside Tal-

linn and Harjumaa county

0 yes no

Output 1.2 Counselling services are made available and used.

(Activity: Provision of counselling services including in independent language learning)

OPI 1.5 Number of participations in the counsel-

ling sessions (at least 30 minutes

0 8 000 0

OPI 1.6 A system of peer counselling is in place 0 yes 0

OPI 1.7 The counselling service has been up-

graded and the capacity to provide the service

has been created

0 yes no

OPI 1.8 / Core Indicator CC_CI_1 Counsellors re-

ceive regular training

0

0

Training at least once

a year

30 trained counsel-

lors

0

0

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

Output 1.3 Activities for parents, incl. from different cultural and linguistic backgrounds, are developed and provided.

(Activity: Informing, consulting and supporting parents, incl. parents from different cultural and linguistic backgrounds)

OPI 1.9 Mapping of issues relevant to parents on

multiculturalism has been carried out

0 3 (years 2024, 2025,

2026)

1 33% 33%

OPI 1.10 Multicultual awareness-raising activi-

ties`programmes are developed and ready to use

0 yes No 0% 0%

OPI 1.11 Number of multicultural awareness-rais-

ing activities for parents, including from different

cultural and linguistic backgrounds

0 30 (5 webinars, 5

workshops, 20 semi-

nars for parents´

councils)

0 0% 0%

Output 1.4 Media literacy programme launched.

(Activity: Provision of media literacy training)

OPI 1.12 Number of material sets created 0 1 0

OPI 1.13 Number of libraries and community cen-

tres taking part in the programme

0 70 0

OPI 1.14 Number of participants in the pro-

gramme 0 3000 0

Output 1.5 Digital tools are developed, piloted and rolled-out.

(Activity: Preparation of digital transformation in the field of integration)

OPI 1.15 Number of digital tools developed 0 3 0

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

OP 1.16 Feedback of users of digital tools during

pilot phase and roll-out phase 0 75% are satisfied

and consider it useful

0%

OPI 1.17 Number of analyses conducted 0 1 0

Output 2.1 Modernised curricula and new curricula for professionals in the fields of education and social welfare have been approved and are in

force.

(Activities: Curricula and professional qualification modification)

OPI 2.1 Curricula that will be modernised is identi-

fied 0 yes No

OPI 2.2 Modernised and new curricula developed

and approved 0 5 curricula updated in

social welfare, 1 in

education sector and

2 new curricula in ed-

ucation sector

0

OPI 2.3 85% of approved curricula opened for en-

rolment of students no yes No

OPI 2.4 Public awareness campaign highlighting

new possibilities and positive changes in social

care- and child protection studies and work envi-

ronment carried out

no yes No

OPI 2.5 Target groups selected no yes No

OPI 2.6 Campaign reach measured no yes No

OPI 2.7 Campaign success evaluated no yes No

Output 2.2 Professionals in the fields of education and social welfare have received complementary training according to new curricula.

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

(Activities: Training and counselling system; In-service training for professionals in the education sector)

OPI 2.8 Complementary training modules devel-

oped 0 15 modules devel-

oped

0

OPI 2.9 In-service training modules that will be

developed mapped

no yes No

OPI 2.10 Training modules developed no yes No

OPI 2.11 Trainers trained on new modules no yes No

OPI 2.12 / Core Indicator: CC_CI_1 Professionals

trained

0 10 000 0

OPI 2.13 Child welfare, social work and education

sector training participants identified no yes No

OPI 2.14 Regional and sector-based training plan

and schedule with communication plan developed no yes No

OPI 2.15 Feedback from course participants ac-

quired no yes No

Output 2.3 A support/counselling system for social sector workers has been developed and is operational.

(Activity: Training and counselling system)

OPI 2.16 Support / counselling system for social

sector workers developed no yes No

OPI 2.17 Needs of support / counselling services

at local level mapped no yes No

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

OPI 2.18 Local level support and networking

structure envisaged no yes No

OPI 2.19 Support / counselling system for social

sector workers in local governments piloted. no yes No

Output 3.1 Civil society competence building activities carried out.

(Activity: Building civil society competence, raising public awareness, and disseminating information on social innovation)

OPI 3.1 Action plan for civil society competence

building activities, including target group mapping no yes no

OPI 3.2 Number of civil society competence build-

ing activities carried out for communities, organi-

sations, and individuals, including people from dif-

ferent cultural and linguistic backgrounds

0 14 (this number in-

cludes 2 social inno-

vation hackathons, 2

social innovation in-

cubation pro-

grammes, 2 training

programmes, 2 work-

shops, 6 study visits

for organisations,

communities, and in-

dividuals)

0

OPI 3.3 Feedback by participants on the civil soci-

ety competence building activities. 0 70% of respondents

are satisfied with the

activity they partici-

pated in

0

Output 3.2 A set of social innovation training and information materials created, published, and disseminated.

(Activity: Building civil society competence, raising public awareness, and disseminating information on social innovation)

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

OPI 3.4 Action plan for the preparation of social

innovation training and information materials, in-

cluding target group mapping

no yes no

OPI 3.5 Number of social innovation, training and

information materials for organisations, communi-

ties and individuals, including people from differ-

ent cultural and linguistic backgrounds

0 5 (Includes 1 podcast

series, 1 broadcast

series, 1 online train-

ing programme, 1

handbook on social

innovation, 1 system-

atised collection of

social innovation ex-

amples in Estonia

0

OPI 3.6 Expert opinion on the materials 0 2 0

OPI 3.7 Feedback on the materials 0 30% of NFCS news-

letter subscribers

have viewed/listened

to the materials and

are satisfied with the

materials

0

Output 3.3 Volunteers are trained.

(Activity: Inclusion of volunteers in the integration activities)

OPI 3.8: / Core indicator CIV_CI_3: Number of

trained volunteers 0 3000 0

OPI 3.9: / Core indicator CIV_CI_3: Number of

trained volunteer leaders 0 100 0

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Strategy of intervention Key Indicators

Baseline

Key Indicators

Target

Achieved this

period

Cumulatively achieved Cumulatively

achieved as per-

centage of target

OPI 3.10: Percentage of volunteers willing to con-

tinue volunteering in the future 0 40% 0

The year 2024 was primarily focused on organisational matters, as well as the preparation and detailed planning of activities. Consequently, almost no indicator

achievements can be reported for this period, except for OPI 1.9 (please see the information on component 3 below). During 2024, PCO-s started the develop-

ment of the conditions for implementing programme component activities. These serve as a framework for achieving the outcomes and outputs of the support

measure. For further details, please refer to section 5.1.

Programme component 1 “Cultural and linguistic integration”

In 2024, Component 1 focused on personnel recruitment, the elaboration of the conditions for implementing the component's activities, and the preparation of

a detailed action plan and budget for 2025.

Within the media literacy activity (linked to Output 1.4), key activities included learning about the target audience (including secondary research based on Public

opinion monitoring survey (EST “Avaliku arvamuse seireuuring”) from December 2023 and March 2024 commissioned by the Government Office, conducting

in-depth interviews with librarians and experts, who work with project target audience, as well as observing target audience during public events in Narva),

forming partnerships, developing a librarian training programme, mapping existing literature and experts in the field, designing services and visuals for com-

municating the project.

Within the activity 1 “Preparation of digital transformation in the field of integration”, activity 2 “Inclusion of volunteers in the integration activities” and activity 4 “Activities introducing the Estonian cultural space” interviews and meetings with several stakeholders took place in order to map the needs, prioritizes and avoid overlapping activities. Different scenarios of activity planning were discussed. Preparation of public procurement procedures is ongoing. Within activity 3 "De- velopment and implementation of a counselling and information system" preparation of activities will start at 2025 when project manager joins the team.

Programme component 2 "Strengthening the social-and child protection services"

In 2024, Component 2 focused on personnel recruitment, the elaboration of the conditions for the implementation of the activities of the component, and the

elaboration of a detailed action plan and budget for 2025. Furthermore, the establishment of contacts with component partners was initiated, and discussions

concerning the establishment of a unified qualification system were undertaken. Additionally, several meetings were held with organizations focused on the

integration of migrants, in order to assess the needs for developing a programme to integrate migrants into the social sector workforce.

Programme component 3 “Increasing multicultural competence in the education sector”

In 2024 Component 3 concentrated on the elaboration of the conditions and partnership agreements for the implementation of the activities of the component,

as well as on the elaboration of a detailed action plan and budget for 2025. In addition, in collaboration with partner universities, the formulation of principles

arising from the programme's theme was undertaken: culturally responsive teaching (CRT) and language-aware subject instruction.

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In component 3 an opening seminar was held on September 10, 2024. The seminar brought together representatives from the Ministry of Education and

Research, Estonian Education and Youth Board, the Estonian Language Institute, University of Tartu, and Tallinn University to discuss on culturally sensitive

and language-aware teaching principles in order to establish a unified approach.

In addition to the opening seminar, several meaningful online meetings took place from September to December between the Ministry of Education, programme

implementer, and representatives of the University of Tartu and Tallinn University to discuss the activities and clarify the funding conditions.

Activity: Informing, consulting and supporting parents, incl. parents from different cultural and linguistic backgrounds (linked to output 1.3 and OPI

1.9)

To effectively plan activities aimed at supporting the integration of non-Estonian-speaking parents into Estonian society, a mapping of activities and studies

previously carried out in Estonia by various stakeholders was initiated. The studies reviewed provided valuable insights into how to effectively assist non-

Estonian-speaking parents in understanding and supporting their children's educational needs.

Over several months, the meetings were held with various stakeholders experienced in supporting non-Estonian-speaking parents. During these meetings, the

main barriers of integration and social inclusion in Estonia today were analysed and answers were sought as to how we could facilitate this process. One of the

primary concerns identified is the linguistic gap, where children have a better understanding of Estonian language than their parents. Additionally, the increasing

number of Ukrainian war refugees has introduced further social tensions. The transition to Estonian-language education has further amplified the need for

parental support.

The discussions revealed that parents need comprehensive information about school requirements, educational options, assessment principles, and support

services. This knowledge helps parents better understand and support their children’s development. Engaging parents and raising their awareness is one of the

programme´s main priorities to create a sense of security and confidence for parents in changing circumstances.

In summary, a strong foundation has been established for further planning and implementation of activities for parents, based on meaningful discussions,

evidence-based approaches, and collaboration with stakeholders.

As a result a pilot awareness raising programme for parents will be conducted in Viimsi municipality at the beginning of 2025. Prior to this, a focus group interview

titled "Experiences and Needs of Non-Estonian Native Language Parents in the Viimsi Municipal Education System" was carried out. By December 2024, a

report titled "Adaptation of Non-Native Language Children to Estonian Schools" (Qualitative Focus Group Study) was completed. This mapped out parents’

concerns, challenges and needs. It helps us design a more targeted and effective programme for parents.

As a result, developing a format for a parental development programme has begun. In collaboration with the University of Tartu’s Narva College, a highly

effective programme for parents, tailored exactly to their needs, is planned to be designed. Additionally, a feedback questionnaire will be developed as part of

this effort.

Programme component 4 “Strengthening civil society through social innovation”

The primary focus of component 4 in 2024 was on personnel recruitment, the elaboration and enforcement of the conditions for the implementation of the

activities of the component, and the elaboration of a detailed action plan and budget for 2025. Detailed processes of activities were prepared, including the

mapping of relevant parties to be involved in various ways (including parties to be included in market research for procurements). The preparatory phase for the

procurements of services has been initiated. Project personnel participated at national and international social innovation-related events. Action plan for civil

553-12.5-00001 \ COO.2101.104.2.2929319 17/36

society competence building activities, including target group mapping, OPI 3.1, was created and currently reflects the initial mapping of the target groups,

development needs, activities, competences to be developed and possible expected results of the sub-activities. The action plan will be supplemented on an

ongoing basis with more detailed mappings and content of the sub-activities. The action plan for the preparation of social innovation training and information

materials, including target group mapping, OPI 3.4, was created and currently reflects the initial mapping and will be updated on an ongoing basis with more

detailed mapping and content of sub-activities.

4.2 Status of implementation

4.2.1 Update of implementation schedule

Has the detailed implementation schedule (as originally submitted with the SM Proposal) for the re-

maining SM duration been adjusted in the reporting period? Yes☐ No☒

If yes, the new, updated implementation schedule is in An-

nex:

4.2.2 Procurements

The updated procurement plan is attached (Annex 1).

4.2.3 Communication activities

The webpage of the Swiss contribution was created on the NCU`s webpage (https://rtk.ee/en/Swiss-Estonian-cooperation-programme#2022-2029-period) and

PO’s webpage (https://kul.ee/kultuuriline-mitmekesisus-ja-loimumine/loimumine/sveitsi-eesti-koostooprogramm). Information about the activities is also pre-

sented on the webpages PCOs, implementers and partners:

 https://www.hm.ee/ministeerium-uudised-ja-kontakt/euroopa-liit-ja-rahvusvaheline-koostoo/regionaalne-koostoo

 https://www.siseministeerium.ee/sveitsi-eesti-koostooprogramm-sotsiaalse-kaasatuse-toetamine

 https://harno.ee/stipendiumid-ja-toetused/muud-toetusmeetmed/mitmekultuurilises-klassiruumis-opetamine-ja-oppimine

 https://kysk.ee/taotlejale/vabauhenduste-arendamine/sveitsi-eesti-kysk/

 https://www.rara.ee/raamatukogudele/meedia-ja-digipadevuse-arendamine/

The support measure opening event “Cohesive Estonian society – how do we create it together?” took place on 17 October 2024 in the Narva Town Hall. There

were 75 participants from different organisations (ministries, academia, foundations and associations, local governments, etc.). At the opening event, the chal-

lenges and opportunities in the field of integration were discussed, experiences from Estonia and Switzerland were presented, and inspiring stories were shared.

The opening remarks were given by the Minister of Culture, Ms Heidy Purga, the Ambassador of Swiss Confederation, Mr Martin Michelet, and the Mayor of

Narva, Mr Jaan Toots. Prof. Dr. Eveline Ammann Dula, a representative of the Bern University of Applied Sciences, presented the Swiss experience and

challenges in the field of social inclusion. Ms. Triin Vihalemm, a professor of communication research at the University of Tartu, spoke about the barriers and

drivers of multicultural relationship building, giving examples based on the 2023 Integration Monitoring. In a panel discussion, Ms Dula and Ms Vihalemm,

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together with writer Valdur Mikita and musician and music teacher Ruslan Trochynskyi, reflected on how to open the borders between parallel worlds. Inspir-

ing stories were shared by Urve Aja, head of teacher training department at Narva College of the University of Tartu, Sigrid Solnik, head of Estonian programmes

at the Estonian Refugee Council, Dan Prits, leader of the social enterprise Köömen, and Olesja Lagašina, editor-in-chief of the Russian-language business

portal Delovõje Vedomosti.

The event was filmed https://www.youtube.com/watch?v=OohK9aHPGsg&t=6246s and a photo gallery produced https://flickr.com/photos/kultuuriministeer-

ium/albums/72177720321280347/. Before and after the event, press releases were issued to the main media outlets and social media channels. Other events,

such as the Steering Committee meeting, have been also covered through social media posts.

The article introducing the support measure was published on the blog of the Ministry of Culture called "Kuva" (https://kul.ee/uudised/sveitsi-eesti-

koostooprogramm-koos-sidusama-uhiskonna-poole). The blog is publicly available on the Ministry's website, and the article was also sent to the press list and

blog subscribers.

When a specific activity within the support measure is targeted at a particular, narrower target group, the communication efforts are also tailored accordingly.

This means that information about the activity is shared primarily through channels and formats that effectively reach and engage the intended audience,

ensuring that the message is relevant and accessible for those it is intended to benefit. For example, the National Library disseminates information about its

activities through newsletters and journals aimed specifically at libraries.

Communication activities are embedded in annual institutional work plans, making them an integral part of the implementers' work, and in many cases there are

dedicated staff responsible for this.

4.3 Beneficiaries

Programme component 1 “Cultural and linguistic integration”

No new information at this point.

Programme component 2 "Strengthening the social-and child protection services"

No new information at this point. The direct beneficiaries are current and future social sector workers. The indirect beneficiaries will be children and families

living in Estonia, as well as adults in need of social welfare services.

Programme component 3 “Increasing multicultural competence in the education sector”

No new information at this point.

Programme component 4 “Strengthening civil society through social innovation”

No specific new information on beneficiaries became available during the reporting period.

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4.4 Swiss Support Measure Partners

The Partnership Agreement between the Programme Operator, the Ministry of Culture, and Bern University of Applied Sciences was signed on 24 September

2024. The agreement, valued at EUR 399,980.00, aims to enhance cooperation and bilateral relations between partners through workshops, study trips, and

other joint activities.

In 2024, kick-off meetings for joint planning and development took place in all components of the support measure. As a result, a comprehensive action plan for

2025 was developed. More than 12 online workshops are planned across three components in 2025, each tailored to specific themes connected to the goals of

the support measure. This format enables a broad participation at a lower cost and enable exchange, in order to have a good basis for a more targeted study

trips or expert exchange in the following years. Component 2 will have a study trip of Estonian experts to Switzerland. The action plan for 2024-2025 is attached

(Annex 3).

The expert from the Bern University of Applied Sciences, Prof. Dr. Eveline Ammann Dula, contributed to the opening event of the support measure with a

presentation on Switzerland's experiences and the challenges they face in enhancing social inclusion.

It is worth mentioning that the partnership already extends beyond the support measure, as partners actively exchange information on publications and events

taking place outside the scope of the programme (for example https://www.ifsw.org/book-launch-social-work-as-a-global-profession-online/, https://integration-

conference.ee/en/).

4.5 Products and services supplied by Swiss contractors

Short description of products/services/works supplied Value of supplied products/ services/ works in the reporting period[CHF]

Name of the Swiss contractor involved

Programme component 1 “Cultural and linguistic integration”

No such products and services

Programme component 2 "Strengthening the social-and child protection services"

No such products and services

Programme component 3 “Increasing multicultural competence in the education sector”

No such products and services

Programme component 4 “Strengthening civil society through social innovation”

No such products and services

5. Support Measure management

5.1 Organisational level

The Support Measure Agreement between SDC and NCU was signed on 31 May 2024. An important organisational milestone followed with the entry into force

of Estonian national legislation on 1 August 2024. This legislation defines the conditions, procedures and roles for using the support provided by the cooperation

programme at the national level. The Support Measure Implementation Agreement between NCU and PO was signed on 19 November 2024. The next key step

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is the adoption of conditions for the implementation of the activities of the programme components. These conditions include, among other things, a detailed

description of the activities to be carried out and the indicators to be achieved, specified for each component and implementer. The first conditions were approved

for Component 4 “Strengthening civil society through social innovation” by an agreement signed between the Minister of the Interior (PCO) and the implementer

(NFCS).

Steering Committee was established on 10 October 2024 and consists of representatives from SCO, NCU, PO, and PCOs. Its role is to monitor the progress of

the support measure's implementation, discuss challenges and possible solutions, and approve necessary modifications.

For ongoing monitoring and internal steering of the support measure the Task Force was formed on 27 November 2024. It consists of representatives from

NCU, PO, PCOs and implementers. In 2024 a written procedure was conducted to formally approve the Swiss partner's action plan.

In addition to the formal meetings of the established committees, the NCU regularly leads informal meetings to exchange information and discuss issues related

to the cooperation programme.

The year 2024 was dedicated to the recruitment and filling of programme, component and project managers positions. The information is presented below.

Programme Operator

On 29 April 2024, the new Programme Coordinator, Olga Gnezdovski, took up her post at the MoC

Programme component 1

Programme component operator (MoC): Keit Spiegel joined the MoC at the beginning of June 2024 as Head of the Department of Cultural Diversity, including

responsibility for the role of the PCO.

Implementer (INSA): In August 2024 Käthlin Maruste started as the project manager for the activity 1 “Preparation of digital transformation in the field of

integration”, in October 2024 Õnne Liv Valberg started as the project manager for the activity 2 “Inclusion of volunteers in the integration activities”, in October

2024 Tiina Sergo started as the project manager for the activity 4 “Activities introducing the Estonian cultural space”. Other personnel will join in 2025.

Implementer (MoC) and partner (National Library of Estonia): On 4 April 2024, the new Project Manager, Anastassia Dratšova took up her post at the National

Library of Estonia. She is supported by other employees of the library.

Programme component 2

Programme component operator (MoSA): Ülar Vaadumäe (Chief Specialist of External Resources).

Implementer (MoSA): In October 2024 Maarja Jõgioja (project manager at the Department of Social Welfare) and Liisa Otsak (project manager at the Department

of Children and Families) joined the programme.

It was concluded that a partnership with the National Institute for Health Development and the Union of Child Welfare may not be the most feasible course of

action at this time. For the creation of a complementary education/training system for child protection and social sector workers, training the specialists as well

as providing a support/counselling system the MoSA will partner up with the Social Insurance Board and with Estonian Social Work Association. For curricula

updates, the MoSA will engage universities and vocational schools as partners in a later phase of the activities (in the end of 2025 or at the beginning of 2026).

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Programme component 3

Programme component operator (MoER): Taavi Kreitsmann (Chief Expert at MoER).

Implementer (HARNO): In May 2024 Marili Anso joined the programme (project manager at HARNO) and in November 2024 Kadi Hajetski joined the programme

(project manager at HARNO)

Programme component 4

Programme component operator (MoI): Minna Harjo (adviser at the Citizenship Policy and Civil Society Department) and until 1 January 2025 Ave Osman

(adviser at Foreign Financing Department).

Implementer (NFCS): Implementer (NFCS): Evelyn Valtin took up the position as Project Coordinator in June 2024. Sandra Paulus took up the position as

Project Component Coordinator 1 in June. Elmo Puidet joined NFCS as Project Component Coordinator 2 in November. Maris Praats joined NFCS as Project

Communication Specialist in December.

5.2 Steering Committees

The first SC meeting took place on 16 October 2024 in Narva, at the main office of the Integration Foundation. The key focus of the meeting was to decide on

the minimum set of basic characteristics to be collected and the disaggregation to be done in indicators:

It was agreed that:

I. In the outcome indicators where target group is people from different cultural and linguistic backgrounds and the measurement unit is percent or

number of participants, the minimum package of basic characteristics to be collected and along which disaggregation should be done is as follows:

 Mother tongue

 New immigrants

 Refugees, distinguishing Ukrainian refugees

 Gender In the context of the given Support Measure, people from different cultural and linguistic backgrounds are considered as a disadvantaged target group, as they need to integrate into Estonian society in order to become fully engaged and active members of it.

II. In the outcome indicators where the target group is professionals and the measurement unit is the percentage of specialist or the number of partici-

pations, disaggregation will be done along the following sector:

 Professionals in the field of child welfare

 Professionals in the field of social work

 Professionals in the field of education, with a further breakdown into specific groups such as teachers, support staff, youth workers, etc

 Gender In the context of the given Support Measure, professionals are considered as a non-disadvantaged target group.

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III. For indicators where measurement unit is yes/no or the disaggregation mentioned in I and II is not possible, qualitative information should be included

in the Annual Reports according to the context (content-wise description and examples).

Also, it was agreed that in justified cases also ethnic Estonians and Estonian speakers are allowed to participate in trainings and services implemented in

the frames of intermediate outcome 1 and immediate outcomes 1a and 1b.

After the SC meeting the participants were also introduced to the services of the Integration Foundation and visited Narva Estonian Gymnasium.

The next SC meeting is scheduled to take place in February 2025.

5.3 Audits

There were no audits carried out in 2024 in relation to the support measure.

5.4 Evaluation

There were no evaluations carried out in 2024 in relation to the support measure.

5.5 Monitoring

According to the Swiss Regulations and national legislation, the NCU is responsible for monitoring. Various tools are used for monitoring, and it is carried out in

cooperation with the Programme Operator, Component Operators, and the SCO. At the Support Measure level, the activities of the components are monitored

through the Task Force, Steering Committee meetings, and Reimbursement Requests, while the achievement of indicators is tracked through Steering Com-

mittee meetings and Annual Support Measure Reports. The NCU also conducts risk-based on-the-spot controls. In 2024, no on-the-spot controls took place as

the core activities of the components had not yet started.

Information on the implementation of activities is also exchanged on an ongoing basis through informal meetings and continuous communication between the

relevant parties.

6. Risk management

The State Shared Service Centre, that is the main managing, paying and coordinating authority for the most funds implemented in Estonia, conducts an annual

risk assessment, which integrates most funds and involves all stakeholders. The risk assessment covers both management and control system risks as well as

fraud risks. Based on the results of the risk assessment, additional mitigation measures are introduced for significant risks where possible, aiming to reduce the

likelihood of their occurrence. These mitigation measures are linked to institutional work plans, making them a part of daily management. Twice a year, the

institutions involved in the risk assessment provide the State Shared Service Centre with an update on the implementation of their mitigation measures, enabling

timely responses and adjustments through additional actions.

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The risks connected to the implementation of the cooperation programme have been assessed in the frames of the annual risk assessment mentioned above

and also during the Task Force meeting held on 31 January 2025. Based on that the risk assessment provided in the SM proposal was updated. The updates

are shown in colour in the table below and can be summarised as follows:

 The impact of the risk “Risk that information about the SSIP activities does not reach intended target groups” was assessed as one point higher.

If information about the activities does not reach the target groups, it may hinder their participation, which in turn reduces the effectiveness of the measures. Therefore, the impact of this risk has been rated as moderate (3) rather than low (2).

 The impact of the risk "Political risks" was assessed as one point lower because agreements have already been reached on the objectives and

outcomes, and the necessary agreements between countries have been signed. These agreements ensure that the support measure cannot radically

change its direction, objectives, or outcomes. Therefore, the impact of this risk has been rated as moderate rather than major.

 The mitigation measures were also reviewed and supplemented with information on the status of implementation.

Risk Impact

[1 – 5]

Likelihood

[1 – 5]

Risk level Mitigation measure(s) (including information on status of im-

plementation and responsibilities)

1 Risk that the activities do not meet the

needs of the target groups

4 2 Low-Medium Mapping of the needs of target groups (on the basis of relevant recent studies,

surveys etc).

One focus in 2024 was the mapping of activities and studies previously carried

out in Estonia by various stakeholders. This will be continued in 2025.

2 Risk that information about the SSIP activi-

ties does not reach intended target groups

3 2 Low-Medium Designing of a comprehensive communication plan that takes into account the

characteristics of different target groups.

Communication activities are planned as part of the annual institutional work

plans and component action plans. Communication is an integral part of the

implementers' work, and in many cases there are dedicated staff responsible

for this.

3 Lack of trained experts to provide trainings

and services (updating curricula etc)

4 2 Low-Medium Co-operation between experts and organisations, so that activities would not

take place at the same time.

Engaging international experts when needed.

4 Challenging time-frame of the support

measure implementation

4 3 Medium-High Consistent time-management, commitment of the support measure project

team.

We aim to ensure that project teams have sufficient resources. In 2024, all in-

volved actively contributed to this effort, so that the successful launch and im-

plementation of thematic activities could start as soon as possible.

5 Fiduciary risk 3 1 Low Applying of the rules and procedures of State Shared Service Centre that have

been audited.

All institutions involved—whether programme operators, component operators,

or implementers— have their own procedures and rules (like procurement

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Risk Impact

[1 – 5]

Likelihood

[1 – 5]

Risk level Mitigation measure(s) (including information on status of im-

plementation and responsibilities)

rules, accounting regulations, administrative procedures etc.), which enable

them to prevent fiduciary risk.

6 Financial risk (inflation, VAT rise, currency

exchange fluctuation, irregularities in the

use of funds)

3 3 Low-Medium Operational financial monitoring, conservative financial planning, consultations

with State Shared Service Centre.

7 Security risk (escalation of war in Ukraine,

destabilisation of Russia, Russian hybrid

aggression against Estonia)

3 3 Low-Medium Consistent monitoring of the international situation.

8 Environmental risk 1 1 Low The SSIP activities have no significant harm on the environment.

9 Management staff risk (not enough person-

nel, changes in staff or they are overloaded

with other tasks)

3 3 Medium-Low Honest communication with donors, quick response to needs that have oc-

curred. Optimal planning of staff resources.

We aim to ensure that project teams have sufficient resources. In 2024, all in-

volved actively contributed to this effort, so that the successful launch and im-

plementation of thematic activities could start as soon as possible.

Institutions shall have procedures in place to ensure the smooth transfer of

tasks and the proper storage of documents, thereby preserving institutional

memory.

10 Procurement process complexity (donor in-

volvement, donor approval process, irregu-

larities in procurement procedures, failure

of procurements)

3 4 Medium-High Swift and good cooperation with donors, translating and providing them with

materials as fast as possible; consultations with the procurement experts of the

State Shared Service Centre.

Conducting market research before issuing the procurement. Informing poten-

tial bidders in advance about the upcoming procurement.

11 Political risks (changes is political priorities

due to changes in the coalition or elec-

tions).

3 1 Low Consistent monitoring of the internal, political situation, clear communication

about the terms and conditions of the SSIP.

12 Operational risks (SSIP will be imple-

mented by 4 ministries)

3 3 Medium-Low Close cooperation and communication between the 4 ministries and the NCU.

For ongoing monitoring and internal steering of the support measure the Task

Force was established. In addition to the formal meetings, the NCU regularly

leads informal meetings to exchange information and discuss issues related to

the cooperation programme.

Overall Risk Level SM Medium-low

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Risk Impact

[1 – 5]

Likelihood

[1 – 5]

Risk level Mitigation measure(s) (including information on status of im-

plementation and responsibilities)

Overall Risk Description The overall risk level is medium-low. The highest score risks are related to time-frame constraints and procurements.

The SSIP is quite complex, involving different ministries and partners, but they have close cooperation and good

communication.

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Annexes

# Annex

1 Updated procurement plan (excel file)

2 Updated overview of implementation locations

3 Action plan with the Swiss partner for 2024-2025

4 Updated list of all Programme Components and characteristics

Annex 2: Overview of Implementation locations

General (Programme Management)

Location name Address

Ministry of Culture Suur-Karja street 23, city of Tallinn

Opening event and steering committee meeting

in Narva

Narva

Programme Component 1 “Cultural and linguistic integration”

Location name Address

Ministry of Culture Suur-Karja street 23, Tallinn, 15076

Integration Foundation Linda 2, Narva 20309

Programme Component 2 "Strengthening the social-and child protection services"

Location name Address

Ministry of Social Affairs Suur-Ameerika street 1, city of Tallinn

Social Insurance Board Paldiski road 80, city of Tallinn

Estonian Social Work Association Paldiski road 48A, city of Tallinn

Programme Component 3 “Increasing multicultural competence in the education sector”

Location name Address

Ministry of Education and Research Munga 18, city of Tartu, 50088

Education and Youth Board Lõõtsa 4, city of Tallinn, 11415

Programme Component 4 “Strengthening civil society through social innovation”

Location name Address

Ministry of the Interior Pikk street 61, city of Tallinn

National Foundation of Civil Society Vabaduse square 2, city of Viljandi

Annex 3: Action plan with the Swiss partner for 2024-2025

Annual Action Plan

Programme Name: Supporting Social Inclusion (SSIP)

Programme Operator: Ministry of Culture

Swiss Support Measure Partner: Bern University of Applied Sciences

Action Plan for the period: The present Action Plan covers the period from the

beginning of the Agreement until 31.12.2025.

Summary

Kick-off meetings for joint planning and development have taken place in all components.

These kick-off meetings have shown the need for a general introduction to transcultural competences as a common basis. Based on

this, specific workshops are planned, tailored to the respective activities.

In all components, we will start with online workshops. This format enables a broad participation at a lower cost and enable exchange, in

order to have a good basis for a more targeted exchange in more elaborate study trips or expert exchange in the following years.

Programme Component 1: Cultural and linguistic integration

Programme Component Operator: Ministry of Culture

Summary of the activities to be im-

plemented during the period:

The first activities of this component aim at facilitating the ongoing work of the Integration Foun-

dation (IF) as well as the National Library (RaRa) in the domain of cultural and linguistic integra-

tion with online workshops on the specific topics identified together in the kick-off meeting.

(1) The first workshop will provide a common frame for all stakeholders, providing theoretical insights, methods, and best practices on trans-cultural competencies.

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(2) The second workshop will feature experts of the National Library and its network as well as on Swiss libraries. They will focus on their experiences on integration and media liter- acy projects, especially targeting migrant adults, particularly those affected by misinfor- mation and disinformation.

(3) The third workshop focuses on digital tools in multicultural contexts, highlighting Swiss ex- periences and best practices. It will address challenges by exploring our experiences and evaluating them critically, providing valuable first-hand insights for the stakeholders at and around IF.

(4) The fourth workshop aligns with one of IF’s key priorities: establishing a voluntary system for integration, discussing best practices and challenges in a similar manner as in the sec- ond workshop.

(5) The fifth workshop will establish a dialogue between IF and Swiss experts on peer-to-peer formats in (national) language learning.

(6) IF outsources integration services throughout Estonia via tenders. Within the framework of

the SSIP, they require insights on designing and tendering these services, understanding

their life cycles, and exploring evaluation methods based on the experiences of Swiss

partners, with a particular focus on best practices.

# Activity The general

time frame of

the activity

Start date and end

date of the activity

during the period

Remarks

1.1 Kick-off workshop

with Swiss Partner

and Estonian

1,5 hrs. 2nd October 2024 Workshop preparation and development of Action Plan by Prof. Dr.

Eveline Amman Dula and Aron Korozs

1.2 Trans-Cultural Com-

petencies: Theoreti-

cal Insights and Best

Practices

Approx. 2 hrs Second Half of Jan-

uary 2025

Expertise of the Institute for Social and Cultural Diversity

Prof. Dr. Eveline Ammann Dula & Aron Korozs

1.3 Integration, Librar-

ies, Media Literacy:

Experiences from

Swiss Libraries

Approx. 2 hrs February 2025 Workshop with experts from the field: Multimondo or Livrechange

1.4 Digital Tools for In-

tegration for Multicul-

tural Contexts: Swiss

Approx. 2 hrs February

2025/March 2025

Workshop with experts from the field using digital tools for integra-

tion: Swiss Red Cross

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Experiences and

Challenges

1.5 Establishing and Managing a System

of Volunteers: Best

Practices and Chal-

lenges from a Swiss

Perspective

Approx. 2 hrs March 2025 Workshop with experts from the field, working with volunteers for

facilitating integration: HEKS

1.6 Peer-to-Peer Lan-

guage Learning: In-

sights from Swiss Ex-

perts

Approx. 2 hrs April 2025 Workshop with experts from the field, using peer-to-peer learning

(FemmesTisch/Männertisch or Primano)

1.7 Designing and Evalu- ating Social and Cul-

tural Integration Ser-

vices

Approx. 2 hrs May 2025/June

2025

Workshop with experts in integration on a collective level

(Prof. Simone Gäumann)

1.8 Online Planning

Workshop for the

Action Plan 2025-

2026

Approx. 1,5

hrs.

September 2025 with Aron Korozs and Prof. Dr. Eveline Ammann Dula

Programme Component 2: Strengthening the social- and child protection services

Programme Component Operator: Ministry of Social Affairs

Summary of the activities to be implemented

during the period:

In this component, we foresee a study trip of Estonian experts to Switzerland focusing on

six themes currently relevant in their work:

1. Overall understanding of the child protection system in Switzerland. Specifi- cally:

a. What is the national, cantonal and local frameworks for the training, qual- ity, and professional system of child protection workers (how is it regu- lated, what aspects are mandated by legislation, what is mandatory, what is voluntary, who is responsible, and what roles do institutions have at dif- ferent levels—e.g., funding, ensuring training opportunities, etc.)?

b. How is basic training (higher and vocational education) linked to further training and the professional system? How are competency models uti- lized? Is there a formal or informal career model for child protection work- ers?

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2. Curriculum development with a special focus on practical education of social and care workers to ensure they are well-prepared for their respective fields.

Another focus should be on innovative educational tools and methods in prac-

tical training (e.g. virtual reality, one-on-one coaching, supervision). This the-

matic block should extend beyond tertiary education (with students) to include the ongoing professional further education of practitioners (in the Swiss context

“certificate, master or diploma of advanced studies – CAS, MAS, DAS”), particu-

larly in the field of child protection. Additionally, harmonizing child protection legis-

lation with the relevant training/CAS curricula should be a key focus here. 3. Developing curricula to equip students and practitioners with the skills needed to

work effectively with diverse user groups, particularly migrants. 4. Improving access of refugees and migrants to vocational training and jobs in

the social sector (social work, care work), with a special focus on professional language immersion (preparation classes. diploma recognition etc.)

5. Social sector employers and Social Work Associations and other organisa- tions providing support systems for social workers (e.g. supervision, peer-led or other supportive measures) and maintaining as well as monitoring employee well-being.

6. Self-care in the social sector and its thematization at the workplace and within the framework of basic training (higher and vocational education) and further educa- tion (management training).

In alignment with these themes, the Bern University of Applied Sciences (BFH) will de-

sign a comprehensive program involving various educational and training institutions, practitioners, and professional associations for a duration of 3-4 days.

# Activity The general

time frame of

the activity

Start date and end

date of the activity

during the period

Remarks

2.1 Kick-off workshop 1,5 hrs. 05.11.2024 Aron Korozs, Prof. Matthias von Bergen

2.2 Planning session study

trip

1,5 hrs. End of January 2025 Aron Korozs, Prof. Matthias von Bergen

2.3 Study Trip: Insights

from Curriculum Devel-

opment and Social

3-4 days April/May 2025 6 experts from Estonia

Responsibles:

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Workers’ Associations

in Switzerland

Aron Korozs, Prof. Matthias von Bergen

2.4 Retrospective and eval-

uation of study trip

1,5 hrs. Shortly after study

trip

Aron Korozs, Prof. Matthias von Bergen

2.5 Planning workshop

2026

2 hrs. September 2025 Aron Korozs, Prof. Dr. Matthias von Bergen

Programme Component 3: Increasing multicultural competence in the education sector

Programme Component Operator: Ministry of Education and Research

Summary of the activities to be implemented

during the period:

In the first kick-off workshop in September 2024, five online workshops have been

planned to take place between February and June 2025 with the aim of accompanying

the start of the program and at the same time introducing stakeholders into the Swiss

context. The following five priorities have been jointly identified:

1) We will start the first online workshop with contextualization and introduction to the Swiss context, specifically focusing on multiculturalism and diversity within the education sector. In this session, we will identify and discuss key parallels and dif- ferences so that we can build on these in the following years of the SSIP.

2) Additionally, we will explore the so-called formal “10th grade” and “bridge” pro- grammes (Brückenangebote), targeting students who have completed their com- pulsory education but have not yet secured a place in a vocational training or higher secondary school. For students who are new to Switzerland, these pro- grams often include intensive language courses and other support. Within the framework of SSIP, we suggest focusing on programmes especially targeting mi- grantised students.

3) In the third workshop, we will focus on the practical implementation of diversity and multiculturalism as well as their challenges and opportunities in a focus school, an aligned day school and school social work.

4) We will subsequently delve into the formal education sector, first highlighting the role, concepts and practices of Universities of Teacher Education (PHs) regarding diversity in teacher education, further Training as well as research.

5) The final activity will offer an in-depth look at diversity education for university per- sonnel. This segment is designed to showcase best practices and strategies for

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equipping university staff with the skills and knowledge necessary to support a di- verse student body effectively.

The program, in close collaboration with the Institute of Social and Cultural Diversity, is

designed to provide a comprehensive understanding of how multiculturalism and diversity

are addressed across different educational levels in Switzerland. By starting and conclud-

ing with the Institute’s expertise, we ensure a cohesive and well-rounded approach. The

structure is thoughtfully crafted, beginning with essential contextualization and progres-

sively delving into practical implications and programs.

In September, the experiences from these workshops will be reflected upon and used de-

velop the action plan for the following year.

# Activity The general

time frame of

the activity

Start date and end

date of the activity

during the period

Remarks

3.1 Kick-off workshop

with Swiss Partner

and Estonian

1,5 hrs. 25. September 2024 Workshop preparation and development of Action Plan by Dr. Luise

Menzi and Aron Korózs

3.2 Introduction to Mul-

ticulturalism and Di-

versity in Switzer-

land

Approx. 2

hours

February 2025 Online workshop, experts: Prof. Dr. Eveline Ammann Dula, Aron

Korózs, Institute of Social and Cultural Diversity, Bern University of

Applied Science

3.3 Navigating Transi-

tion and Diversity in

Switzerland

Approx. 2 hrs. March 2025 Online workshop and exchange; practitioners from the “10th grade”

programme “BVS Praxis und Integration (BPI)” of BFF Bern

and the Brückenangebot HEKS Kick Burgdorf

3.4 Diversity in Schools

in Switzerland: Per-

spectives from

Approx. 2 hrs. March 2025 Online workshop and exchange; representatives from a school, “day

school” and from school social work

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Teachers and School

Social Workers

3.5 Diversity in Teacher

Training: Education,

Research, Further

Training and Curricu-

lum Development in

Switzerland

Approx. 2 hrs. April 2025 Online workshop and exchange; experts of the University of

Teacher Education Berne and/or Northwestern University of

Teacher Education (PH Bern and/or FHNW)

3.6 Best Practices in Di-

versity Education

for University Per-

sonnel: Unlearning

Racism at the BFH

Approx. 2 hrs. Early June 2025 Online workshop, experts: Prof. Dr. Stefanie Duttweiler and Prof. Dr.

Annina Tischhauser, Institute of Social and Cultural Diversity, Bern

University of Applied Science

3.7 Online Planning Workshop for the

Action Plan 2025-

2026

Approx. 1,5

hrs.

September 2025 with Aron Korózs (BFH) and Dr. Luise Menzi (BFH)

Programme Component 4: Strengthening civil society through social innovation

Programme Component Operator: Ministry of the Interior of the Republic of Estonia

Summary of the activities to be implemented

during the period:

During the first of year, the programme should focus on developing a common understand-

ing and definition of "social innovation", discussing key criteria of "socially innovative" prac-

tice especially within the context of Civil Society Organisations (CSOs) and setting up key

criteria for the upcoming years with regard to possible project exchanges, study trips and

the forthcoming manual of the National Foundation of Civil Society (NFCS). Another key

focus of the NFCS is the organisation of Hackathons, which is thus also a focus topic of

the First Action Plan of the present component. Therefore, we suggest two online work-

shops:

1) The first workshop will involve an exchange on Swiss experiences in organising Hacka-

thons with experts from the BFH.

553-12.5-00001 \ COO.2101.104.2.2929319 35/36

2) The second dialogue workshop will provide an overview of support mechanisms pro-

vided by state actors to civil society especially within the context of social innovation. Ex-

perts from both Estonia and Switzerland will discuss concepts, criteria, and impact meas-

urement, and inductively establish a common working definition and criteria for selecting

best practices in the upcoming SSIP years. This dialogue will already highlight projects that

are considered innovative in both national contexts. A follow-up meeting could be organ-

ised in 2026.

Local partners of the NFCS will be involved in both events. It is recommended that the

number of participants does not exceed 35.

# Activity The general

time frame of

the activity

Start date and end

date of the activity

during the period

Remarks

4.1 Kick-off workshop

with Swiss Partner

and Estonian

1,5 hrs. 30. September 2024 Workshop preparation and development of Action Plan by Dr. Claske

Dijkema and Aron Korozs

4.2 Hackathons (4So-

cialGood): Experi-

ences from the Swiss

Perspective

Approx. 2 hrs January 2025 Prof. Dr. Debra Hevenstone (BFH) and Prof. Dr. Oliver Hümbelin

(BFH), project managers of the Hack4SocialGodd

4.3 Expert Workshop

“Social Innovation

and Civil Society in

Estonia and Switzer-

land”

Approx. 2 hrs March 2025 experts tbd

4.4. Online Planning

Workshop for the

Action Plan 2025-

2026

Approx. 1,5 hrs. September 2025 with Aron Korozs and Dr. Claske Dijkema

553-12.5-00001 \ COO.2101.104.2.2929319 36/36

Annex 4: Updated list of all Programme Components and characteristics

Programme Characteristics To be filled in by Programme Operator

No Programme Component Name Swiss Contri- bution CHF

Specific Ob- jective

Thematic Area

(in- country) Geog- raphic Focus

Name Prog- ramme Component Operator

Type of en- tity

Planned duration

PSP/ PA

maximum 40 characters in CHF according to Art. 2.2 Regulations

according to Art. 2.4 Regulations

Start End

2 Programme Component 1 “Cultural and linguistic integration” 5 592 127,22 Migration / Public Safety

Migration & Integration

national coverage

Ministry of Cul- ture

National ad- ministration 01.06.24 31.08.28

3 Programme Component 2 "Strengthening the social-and child protection services" 5 385 678,58

Migration / Public Safety

Migration & Integration

national coverage

Ministry of Social Affairs

National ad- ministration 01.06.24 31.08.28

4 Programme Component 3 “Increasing multicultural compe- tence in the education sector” 5 358 753,18

Migration / Public Safety

Migration & Integration

national coverage

Ministry of Education and Research

National ad- ministration 01.06.24 31.08.28

5 Programme Component 4 “Strengthening civil society through social innovation.” 997 624,10

Migration / Public Safety

Migration & Integration

national coverage

Ministry of In- terior

National ad- ministration 01.06.24 31.08.28

VALIDITY CONFIRMATION SHEET SIGNED FILES

FILE NAME FILE SIZE

Annex 1 Updated procurement plan.xlsx 44 KB

Šveitsi-Eesti koostööprogrammi aastaaruande esitamine.pdf 358 KB

Annual Report SSIP 2024 puhas.pdf 1.3 MB

SIGNERS

NO. NAME PERSONAL CODE TIME

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VALIDITY OF SIGNATURE

SIGNATURE IS VALID

ROLE / RESOLUTION

PLACE OF CONFIRMATION (CITY, STATE, ZIP, COUNTRY)

SERIAL NUMBER OF SIGNER CERTIFICATE

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ISSUER OF CERTIFICATE AUTHORITY KEY IDENTIFIER

ESTEID2018 D9 AC 70 DB 5F 7E BE 94 F8 A0 E4 BE 47 A2 D0 34 AD 9A 2A 12

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The print out of files listed in the section "Signed Files" are inseparable part of this Validity Confirmation Sheet.

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VALIDITY CONFIRMATION SHEET SIGNED FILES

FILE NAME FILE SIZE

Annual Report SSIP 2024 puhas.pdf 1.3 MB

Annex 1 Updated procurement plan.xlsx 44 KB

Submission of the Annual Support Measure Report for the Support Measure Supporting Social Inclusion.pdf 362 KB

SIGNERS

NO. NAME PERSONAL CODE TIME

URMO MERILA1 38005150268 31.03.2025 17:28:41 +03:00

VALIDITY OF SIGNATURE

SIGNATURE IS VALID

ROLE / RESOLUTION

PLACE OF CONFIRMATION (CITY, STATE, ZIP, COUNTRY)

SERIAL NUMBER OF SIGNER CERTIFICATE

52:ef:36:99:5b:27:7a:36:62:17:76:4e:6a:82:9e:8e

ISSUER OF CERTIFICATE AUTHORITY KEY IDENTIFIER

ESTEID-SK 2015 B3 AB 88 BC 99 D5 62 A4 85 2A 08 CD B4 1D 72 3B 83 72 47 51

HASH VALUE OF SIGNATURE 30 31 30 0D 06 09 60 86 48 01 65 03 04 02 01 05 00 04 20 DB 3A F3 46 0A 8C 2B FC AE 6B A0 C2 B0 07 6F CD F3 02 21 42 BD 75 34 6E 9A 52 58 FB 86 3B 76 7B

The print out of files listed in the section "Signed Files" are inseparable part of this Validity Confirmation Sheet.

NOTES

Presented print summary is informative to confirm existence of signed file with given hash value. The print summary itself does not have independent verification value. Declaration of signers’ signature can be verified only through digitally signed file.

Lõkke 4 / 10122 Tallinn / 663 8200 / [email protected] / www.rtk.ee / Registrikood 70007340

Christoph Liechti

Embassy of Switzerland to Latvia,

Lithuania and Estonia

Ours 31.03.2025 no 11.1-5/25/726-1

[email protected]

Smilšu iela 8 Riga

LV-1050 LATVIA

Submission of the Annual Support Measure

Report for the Support Measure "Supporting

Social Inclusion"

Dear Mr Liechti,

The National Coordination Unit of the Swiss-Estonian Cooperation Programme hereby submits

the first Annual Report for the Supp õrt Measure „Supporting Social Inclusion“, covering the

period from 01.06.2024 to 31.12.2024.

Yours sincerely,

(signed digitally)

Urmo Merila

Deputy Director General

Annexes:

Annual Support Measure Report for the Support Measure "Supporting Social Inclusion"

Updated Procurement Plan

Helena Musthallik 5646 6003

[email protected]