Kiri
| Dokumendiregister | Transpordiamet |
| Viit | 3.3-6/25/10763-1 |
| Registreeritud | 27.06.2025 |
| Sünkroonitud | 30.06.2025 |
| Liik | Sissetulev kiri |
| Funktsioon | 3.3 Sise- ja väliskommunikatsiooni korraldamine |
| Sari | 3.3-6 Teabenõuded, märgukirjad ja selgitustaotlused |
| Toimik | 3.3-6/2025 |
| Juurdepääsupiirang | Avalik |
| Juurdepääsupiirang | |
| Adressaat | Tarbijakaitse ja Tehnilise Järelevalve Amet |
| Saabumis/saatmisviis | Tarbijakaitse ja Tehnilise Järelevalve Amet |
| Vastutaja | Rene Kallis (Users, Lennundusteenistus, Lennutegevuse osakond) |
| Originaal | Ava uues aknas |
Failid
Lugupeetud Transpordiameti esindaja
Edastame Teile määruse (EÜ) nr 261/2004 alusel esitatud kaebuse.
Kui võimalik, ootaksime sellele tagasisidet hiljemalt 11.07.2025.
Lugupidamisega
|
|
Merli Siitan |
Query made at 03/14/2025 08:43:39 UTC
Time interval: from 01/05/2025 06:00 to 01/05/2025 12:59 UTC
EHAM, Amsterdam Airport Schiphol (Netherlands). WMO index: 06240. WIGOS Id: 0-20000-0-06240
Latitude 52-19-01N. Longitude 004-47-22E. Altitude -2 m.
METAR/SPECI from EHAM, Amsterdam Airport Schiphol (Netherlands).
SA 05/01/2025 12:55->
METAR EHAM 051255Z 17010KT 140V220 4000 -RADZ FEW002 BKN003 BKN006 03/03 Q0989 NOSIG=
SA 05/01/2025 12:50->
METAR EHAM NIL=
SA 05/01/2025 12:25->
METAR EHAM 051225Z 16010KT 4000 -RA SCT003 BKN004 BKN007 02/02 Q0990 BECMG BKN003=
SA 05/01/2025 12:20->
METAR EHAM NIL=
SA 05/01/2025 11:55->
METAR EHAM 051155Z 14010KT 120V180 4500 -RADZ FEW003 BKN004 BKN007 01/01 Q0990 BECMG BKN003=
SA 05/01/2025 11:50->
METAR EHAM NIL=
SA 05/01/2025 11:25->
METAR EHAM 051125Z 14012KT 110V180 7000 -RADZ BKN004 BKN007 01/01 Q0991 BECMG 4000=
SA 05/01/2025 10:55->
METAR EHAM 051055Z 14012KT 110V170 7000 -RADZ SCT004 BKN005 01/00 Q0992 BECMG BKN004=
SA 05/01/2025 10:25->
METAR EHAM 051025Z 13014KT 4000 -RADZ FEW004 BKN005 01/00 Q0993 BECMG BKN004=
SA 05/01/2025 10:20->
METAR EHAM NIL=
SA 05/01/2025 09:55->
METAR EHAM 050955Z 13015KT 100V160 4700 -RADZ FEW004 BKN006 01/00 Q0993 BECMG BKN004=
SA 05/01/2025 09:50->
METAR EHAM NIL=
SA 05/01/2025 09:25->
METAR EHAM 050925Z 12014KT 100V160 4000 -RADZ FEW005 BKN007 01/00 Q0994 NOSIG=
SA 05/01/2025 09:20->
METAR EHAM NIL=
SA 05/01/2025 08:55->
METAR EHAM 050855Z 12013G23KT 4000 -DZRA FEW005 BKN007 01/00 Q0995 NOSIG=
SA 05/01/2025 08:50->
METAR EHAM NIL=
SA 05/01/2025 08:25->
METAR EHAM 050825Z 12014KT 090V150 7000 -DZRA SCT006 BKN008 01/00 Q0996 TEMPO 4000=
SA 05/01/2025 07:55->
METAR EHAM 050755Z 12014KT 080V140 4500 -RADZ FEW005 BKN007 BKN011 01/00 Q0997 REPL TEMPO 2500=
SA 05/01/2025 07:50->
METAR EHAM NIL=
SA 05/01/2025 07:25->
METAR EHAM 050725Z 11014KT 090V150 6000 PLSG FEW005 BKN008 BKN011 00/00 Q0997 TEMPO -FZDZ BKN004 BECMG 3500 DZRA=
SA 05/01/2025 07:20->
METAR EHAM NIL=
SA 05/01/2025 06:55->
METAR EHAM 050655Z 10014KT 2500 -SGSN SCT004 BKN008 00/M00 Q0998 RESGSN RESNSG BECMG 3000 TEMPO BKN004=
SA 05/01/2025 06:50->
METAR EHAM NIL=
SA 05/01/2025 06:25->
METAR EHAM 050625Z 10012KT 070V130 1400 R18C/P2000N R27/P2000N R18R/P2000N R06/P2000N SNSG SCT004 BKN006 00/M00 Q0999 TEMPO BKN004=
SA 05/01/2025 06:20->
METAR EHAM NIL=
No short TAF reports from EHAM during solicited interval in the database.
large TAF from EHAM, Amsterdam Airport Schiphol (Netherlands).
FT 05/01/2025 11:15- >
TAF EHAM 051115Z 0512/0618 13015KT 4000 -RADZ SCT003 BKN004 BECMG 0512/0515 21016G26KT 6000 SCT004 BKN007 BECMG 0515/0518 9999 NSW SCT012 BKN017 TEMPO 0518/0524 6000 RADZ SCT007 BKN012 BECMG 0606/0609 18020G30KT BECMG 0611/0614 23022G33KT TEMPO 0612/0614 24027G38KT 6000 RA -SHRA FEW020TCU BKN025 PROB30 TEMPO 0614/0618 7000 -SHRA FEW025TCU=
https://www.schiphol.nl/en/messages/untitled-entry-2025-01-04-at-09-41-26
https://english.alarabiya.net/business/2025/01/05/dozens-of-flights-cancelled-at-netherlands- schiphol-due-to-bad-weather
https://nltimes.nl/2025/01/05/schiphol-warns-flight-delays-cancellations-amid-snowy-weather
Extract from Schiphol o icial profile in platform X
Digiallkirjad
Endla 10a, Tallinn 10142 / registrikood 70003218
620 1700 / [email protected] /
ASUTUSESISESEKS KASUTAMISEKS
Märge tehtud: 27.06.2025
Kehtib kuni: 27.06.2100
Alus: AvTS § 35 lg 1 p 12
Teabevaldaja: Tarbijakaitse ja Tehnilise
Järelevalve Amet
Transpordiamet Meie 27.06.2025 nr 19-8/25-03718-008
Määruse (EÜ) nr 261/2004 alusel esitatud kaebus
Lugupeetud Transpordiameti esindaja
Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA) pöördub Transpordiameti poole seoses
Euroopa Parlamendi ja Nõukogu määruse (EÜ) 261/2004, millega kehtestatakse ühiseeskirjad
reisijatele lennureisist mahajätmise korral ning lendude tühistamise või pikaajalise hilinemise
eest antava hüvitise ja abi kohta ning tunnistatakse kehtetuks määrus (EMÜ) nr 295/91 (edaspidi
ka määrus nr 261/2004), alusel TTJA-le laekunud tarbija kaebusega.
Lennundusseaduse § 584 kohaselt on määruse (EÜ) 261/2004 kohaste reisijate kaebuste
menetlejaks TTJA. Kuna TTJA ametnikel puuduvad kaebuse osas seisukoha võtmiseks
vajalikud lennundusalased teadmised, palume Teie abi antud kaebuse lahendamisel vastavalt
Tarbijakaitseameti, Lennuameti ja Majandus- ja Kommunikatsiooniministeeriumi vahel
08.12.2010 ning Tarbijakaitseameti ja Lennuameti vahel 15.12.2014 toimunud kohtumistel
kokkulepitule.
TTJA-s on registreeritud tarbija Lauri Kööp kaebus seoses lennuvedaja Air Baltic Corporation
AS tegevusega. Kaebuse kohaselt tühistati tarbija lend BT857 Tallinnast Amsterdami
05.01.2025. Tarbija soovib tühistamise eest hüvitist.
TTJA on tarbija poolt avaldatuga pöördunud lennuvedaja poole. Lennuvedaja keeldub tarbija
nõude rahuldamisest tuginedes erakorraliste asjaolude esinemisele. Lennuvedaja põhjendas
lennu tühistamist ilmastikutingimustega Amsterdami lennujaamas.
Määruse nr 261/2004 artikli 5 lg 3 näeb ette, et tegutsev lennuettevõtja ei ole kohustatud maksma
hüvitist vastavalt artiklile 7, kui ta suudab tõendada, et tühistamise põhjustasid erakorralised
asjaolud, mida ei oleks suudetud vältida isegi siis, kui oleks võetud kõik vajalikud meetmed.
Määruse nr 261/2004 põhjenduse 14 teisest lausest tuleneb, et erakorralised asjaolud võivad
eelkõige esineda poliitiliselt ebastabiilsetes oludes, asjaomase lennu tegemiseks sobimatute
ilmastikutingimuste tõttu, turvalisuse ohu, ettenägematute lennuohutusega seotud
vajakajäämiste ning streikide korral, mis mõjutavad tegutseva lennuettevõtja toimimist. Määruse
nr 261/2004 põhjenduse 15 kohaselt loetakse erakorralised asjaolud olemasolevaks, kui
lennuliikluse korraldamist käsitleva otsuse mõju konkreetsele lennukile konkreetsel päeval
põhjustab lennu pikaajalise hilinemise, lennu väljumise järgmisele päevale edasilükkamise või
selle lennuki ühe või mitme lennu tühistamise, kuigi asjaomane lennuettevõtja on võtnud kõik
mõistlikud meetmed tühistamiste vältimiseks.
Seega peab lennuvedaja lennu tühistamise puhul tõendama, et asjaolu oli ettenägematu,
vältimatu ja väljaspool lennuvedaja tegelikku kontrolli.
2
Kirja lisana leiate lennuvedaja vastuse TTJA-le.
Palume Teil esitatud andmeid hinnata ning vastata järgnevatele küsimustele:
1. Kas lennuvedaja väide lennu plaanijärgset teostamist takistavate asjaolude kohta vastab
tõele?
2. Kas tegemist oli erakorraliste asjaoludega?
Palume juhtida TTJA tähelepanu muudele asjas tähtsust omavatele asjaoludele (nende
olemasolul), mida amet ei ole välja toonud. Juhul, kui asjaolude hindamiseks on vajalik
täiendava dokumentatsiooni ja selgituste esitamine, palume Teil sellest teada anda.
TTJA palub Teil vastata ülaltoodud küsimustele hiljemalt 11.07.2025. Vastus edastage palun e-
posti aadressile [email protected].
Lugupidamisega
/allkirjastatud digitaalselt/
Merli Siitan
kaupade ja teenuste talituse ekspert
6672028, [email protected]
Lisad: Lennuvedaja vastus koos viie manusega
Dear Merli Siitan,
Air Baltic Corporation AS (Airline) hereby informs you that it had received a claim from Lauri Kööp (Passenger) regarding canceled flight BT857 Tallinn – Amsterdam on January 5th.
Airline would like to inform that the Passenger’s Flight (scheduled aircraft YL-CSG – please see attachment No. 1 – extract from Network Planning System) was cancelled due weather conditions at Amsterdam airport (please see attachment No. 2 – extract from METAR). Airline also explains that a NOTAM was published that major disruptions are expected (please see attachment No. 3 – extract form NOTAM). Information about weather conditions on January 5th, 2025 at Amsterdam airport which also seriously impacted aviation traffic was also published in social media (please see attachment No. 4 – extracts from social media resources). Additionally, Airline explains that also other airlines’ flights to Amsterdam airport were seriously impacted and flights arrived with delay or were cancelled (please see attachment No. 5 – extract from Flightstats). As weather forecasts at that time did not show improvements, the decision to cancel the Flight was made and provide passengers with fastest possible alternative flights.
As Airline cannot precisely forecast weather conditions in advance as well as have no influence upon it, Airline has to conclude that in this case Flight cancellation was caused by extraordinary circumstances. Current Regulation (EC) 261/2004 “establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91” Article 5 (3) states that “(..) air carrier shall not be obliged to pay compensation (..) if (..) cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken”.
In addition, the Airline refers to the Interpretative Guidelines on Regulation (EC) No 261/2004 of the European Parliament and of the Council, establishing common rules on compensation and assistance to passengers in the event of denied boarding, cancellation, or long delay of flights, and on Council Regulation (EC) No 2027/97 on the liability of air carriers in the event of accidents, as amended by Regulation (EC) No 889/2002.
Specifically, Section 4.2.2 of the Guidelines provides that the phrase “proportionate to the waiting time” requires the operating air carrier to provide passengers with appropriate care commensurate with the expected duration of the delay and the time of day or night at which it occurs — including in the case of connecting flights — with the objective of minimizing passenger inconvenience, while respecting the principle of proportionality. Furthermore, it is noted that neither the Regulation nor the Interpretative Guidelines offer a precise definition of the proportionality of the costs incurred. Therefore, carriers retain some discretion, provided that the care is appropriate and reasonable in relation to the circumstances.
However, based on CPTRA’s recommendation to reimburse the meal expenses in the full amount, Airline in this case agrees to additionally reimburse an amount of EUR 153,55 (deducting two alcoholic beverages from the receipts – “Ad Hoc Primitivo 15cl” – EUR 8,50 and “CH Belle Assise” – EUR 12,50), as after the initial EUR 96 reimbursement an additional reimbursement of EUR 48 was processed.
The Airline would also like to clarify that, according to the Passenger’s ticket, his final destination was Amsterdam airport. As the airline transported the Passenger to his final destination, it does not consider the Passenger’s request to cover taxi expenses in Amsterdam to be justified. Expenses are not to be considered justified, as the current Regulation (EC) 261/2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding, cancellation, or long delays of flights, and repealing Regulation (EEC) No 295/91, does not stipulate that airlines are required to cover such expenses.
Based on the above, the Airline will reimburse the meal expenses in the amount of EUR 153,55, however Airline cannot agree to pay the Passenger cancelled flight compensations or reimburse the claimed additional taxi expenses.
Sincerely,
|
Ingmars Purins
Tehnikas iela 3, Lidosta “Rīga” e-mail:
[email protected] |
|
From: Merli Siitan
<[email protected]>
Sent: piektdiena, 2025. gada 30. maijs 16:31
To: Girts Vaituzis <[email protected]>; Passenger rights airBaltic <[email protected]>
Subject: Forwarding a complaint
Dear representatives of Air Baltic Corporation AS
The Consumer Protection and Technical Regulatory Authority of Estonia (CPTRA) is the body responsible for the enforcement according to Article 16 of the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.
The CPTRA hereby forwards you a complaint with supporting documents from passenger Lauri Kööp and his family.
According to the complaint, the passenger’s Tallinn-Amsterdam flight No BT857 on 05 January 2025 at 07:35 was cancelled and the passenger was offered re-routing to his final destination on 06 January at 15:55. The passenger were scheduled to arrive in Amsterdam 05 January 2025 at 09:10, but he arrived on 06 January 2025 at 21:40.
Firstly, the passenger is requesting compensation under Regulation 261/2004 in the amount of 1000 euros (250 euros per passenger).
The passenger has submitted a complaint to the air carrier and received a feedback stating that no compensation will be paid because the flight was cancelled due to extraordinary circumstances.
If the air carrier refuses to pay compensation on the grounds that the cancellation was caused by extraordinary circumstances, we kindly ask you to provide the reasoning and documentary evidence proving that the flight was cancelled due to extraordinary circumstances.
Secondly, the passenger is requesting reimbursement under Regulation 261/2004 for expenses made on meals and refreshments in the amount of 222,55 euros. Please note that the expenses reimbursed by the air carrier in the amount of 96 euros, have been deducted from the total amount of the expenses already.
In the case of a flight cancellation, the passenger is entitled to care according to Article 9 of the Regulation. The Regulation stipulates that passengers shall be offered free of charge i.a meals and refreshments in a reasonable relation to the waiting time. If it has not been offered, even though it should have been, passengers who have had to pay for meals and refreshments have a right to obtain reimbursement of the expenses incurred from the air carrier, if these were necessary, reasonable and appropriate.
We would like to call your attention to the ruling of the Court of Justice of European Union in case C-12/11 which states that Articles 5(1)(b) and 9 of Regulation No 261/2004 must be interpreted as meaning that, in the event of cancellation of a flight due to ‘extraordinary circumstances’ of a duration such as that in the main proceedings, the obligation to provide care to air passengers laid down in those provisions must be complied with, and the validity of those provisions is not affected.
Therefor the passenger is entitled to the additional reimbursement of the expenses in the amount of 222,55 euros.
Finally, the passenger is requesting reimbursement for expenses made on taxi in the amount of 69,15 euros.
We agree that this type of damages is not the subject to the Regulation No 261/2004, but please be noted that the passenger have borne additional damage caused by the cancelled flight.
Considering the complaint and the explanations provided above, the CPTRA kindly requests your response regarding the complaint by 16 June 2025 at the latest to email address [email protected].
Best regards
|
|
Merli Siitan |
|
Query made at 03/14/2025 08:43:39 UTC
Time interval: from 01/05/2025 06:00 to 01/05/2025 12:59 UTC
EHAM, Amsterdam Airport Schiphol (Netherlands). WMO index: 06240. WIGOS Id: 0-20000-0-06240
Latitude 52-19-01N. Longitude 004-47-22E. Altitude -2 m.
METAR/SPECI from EHAM, Amsterdam Airport Schiphol (Netherlands).
SA 05/01/2025 12:55->
METAR EHAM 051255Z 17010KT 140V220 4000 -RADZ FEW002 BKN003 BKN006 03/03 Q0989 NOSIG=
SA 05/01/2025 12:50->
METAR EHAM NIL=
SA 05/01/2025 12:25->
METAR EHAM 051225Z 16010KT 4000 -RA SCT003 BKN004 BKN007 02/02 Q0990 BECMG BKN003=
SA 05/01/2025 12:20->
METAR EHAM NIL=
SA 05/01/2025 11:55->
METAR EHAM 051155Z 14010KT 120V180 4500 -RADZ FEW003 BKN004 BKN007 01/01 Q0990 BECMG BKN003=
SA 05/01/2025 11:50->
METAR EHAM NIL=
SA 05/01/2025 11:25->
METAR EHAM 051125Z 14012KT 110V180 7000 -RADZ BKN004 BKN007 01/01 Q0991 BECMG 4000=
SA 05/01/2025 10:55->
METAR EHAM 051055Z 14012KT 110V170 7000 -RADZ SCT004 BKN005 01/00 Q0992 BECMG BKN004=
SA 05/01/2025 10:25->
METAR EHAM 051025Z 13014KT 4000 -RADZ FEW004 BKN005 01/00 Q0993 BECMG BKN004=
SA 05/01/2025 10:20->
METAR EHAM NIL=
SA 05/01/2025 09:55->
METAR EHAM 050955Z 13015KT 100V160 4700 -RADZ FEW004 BKN006 01/00 Q0993 BECMG BKN004=
SA 05/01/2025 09:50->
METAR EHAM NIL=
SA 05/01/2025 09:25->
METAR EHAM 050925Z 12014KT 100V160 4000 -RADZ FEW005 BKN007 01/00 Q0994 NOSIG=
SA 05/01/2025 09:20->
METAR EHAM NIL=
SA 05/01/2025 08:55->
METAR EHAM 050855Z 12013G23KT 4000 -DZRA FEW005 BKN007 01/00 Q0995 NOSIG=
SA 05/01/2025 08:50->
METAR EHAM NIL=
SA 05/01/2025 08:25->
METAR EHAM 050825Z 12014KT 090V150 7000 -DZRA SCT006 BKN008 01/00 Q0996 TEMPO 4000=
SA 05/01/2025 07:55->
METAR EHAM 050755Z 12014KT 080V140 4500 -RADZ FEW005 BKN007 BKN011 01/00 Q0997 REPL TEMPO 2500=
SA 05/01/2025 07:50->
METAR EHAM NIL=
SA 05/01/2025 07:25->
METAR EHAM 050725Z 11014KT 090V150 6000 PLSG FEW005 BKN008 BKN011 00/00 Q0997 TEMPO -FZDZ BKN004 BECMG 3500 DZRA=
SA 05/01/2025 07:20->
METAR EHAM NIL=
SA 05/01/2025 06:55->
METAR EHAM 050655Z 10014KT 2500 -SGSN SCT004 BKN008 00/M00 Q0998 RESGSN RESNSG BECMG 3000 TEMPO BKN004=
SA 05/01/2025 06:50->
METAR EHAM NIL=
SA 05/01/2025 06:25->
METAR EHAM 050625Z 10012KT 070V130 1400 R18C/P2000N R27/P2000N R18R/P2000N R06/P2000N SNSG SCT004 BKN006 00/M00 Q0999 TEMPO BKN004=
SA 05/01/2025 06:20->
METAR EHAM NIL=
No short TAF reports from EHAM during solicited interval in the database.
large TAF from EHAM, Amsterdam Airport Schiphol (Netherlands).
FT 05/01/2025 11:15- >
TAF EHAM 051115Z 0512/0618 13015KT 4000 -RADZ SCT003 BKN004 BECMG 0512/0515 21016G26KT 6000 SCT004 BKN007 BECMG 0515/0518 9999 NSW SCT012 BKN017 TEMPO 0518/0524 6000 RADZ SCT007 BKN012 BECMG 0606/0609 18020G30KT BECMG 0611/0614 23022G33KT TEMPO 0612/0614 24027G38KT 6000 RA -SHRA FEW020TCU BKN025 PROB30 TEMPO 0614/0618 7000 -SHRA FEW025TCU=
https://www.schiphol.nl/en/messages/untitled-entry-2025-01-04-at-09-41-26
https://english.alarabiya.net/business/2025/01/05/dozens-of-flights-cancelled-at-netherlands- schiphol-due-to-bad-weather
https://nltimes.nl/2025/01/05/schiphol-warns-flight-delays-cancellations-amid-snowy-weather
Extract from Schiphol o icial profile in platform X
Digiallkirjad
Endla 10a, Tallinn 10142 / registrikood 70003218
620 1700 / [email protected] /
ASUTUSESISESEKS KASUTAMISEKS
Märge tehtud: 27.06.2025
Kehtib kuni: 27.06.2100
Alus: AvTS § 35 lg 1 p 12
Teabevaldaja: Tarbijakaitse ja Tehnilise
Järelevalve Amet
Transpordiamet Meie 27.06.2025 nr 19-8/25-03718-008
Määruse (EÜ) nr 261/2004 alusel esitatud kaebus
Lugupeetud Transpordiameti esindaja
Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA) pöördub Transpordiameti poole seoses
Euroopa Parlamendi ja Nõukogu määruse (EÜ) 261/2004, millega kehtestatakse ühiseeskirjad
reisijatele lennureisist mahajätmise korral ning lendude tühistamise või pikaajalise hilinemise
eest antava hüvitise ja abi kohta ning tunnistatakse kehtetuks määrus (EMÜ) nr 295/91 (edaspidi
ka määrus nr 261/2004), alusel TTJA-le laekunud tarbija kaebusega.
Lennundusseaduse § 584 kohaselt on määruse (EÜ) 261/2004 kohaste reisijate kaebuste
menetlejaks TTJA. Kuna TTJA ametnikel puuduvad kaebuse osas seisukoha võtmiseks
vajalikud lennundusalased teadmised, palume Teie abi antud kaebuse lahendamisel vastavalt
Tarbijakaitseameti, Lennuameti ja Majandus- ja Kommunikatsiooniministeeriumi vahel
08.12.2010 ning Tarbijakaitseameti ja Lennuameti vahel 15.12.2014 toimunud kohtumistel
kokkulepitule.
TTJA-s on registreeritud tarbija Lauri Kööp kaebus seoses lennuvedaja Air Baltic Corporation
AS tegevusega. Kaebuse kohaselt tühistati tarbija lend BT857 Tallinnast Amsterdami
05.01.2025. Tarbija soovib tühistamise eest hüvitist.
TTJA on tarbija poolt avaldatuga pöördunud lennuvedaja poole. Lennuvedaja keeldub tarbija
nõude rahuldamisest tuginedes erakorraliste asjaolude esinemisele. Lennuvedaja põhjendas
lennu tühistamist ilmastikutingimustega Amsterdami lennujaamas.
Määruse nr 261/2004 artikli 5 lg 3 näeb ette, et tegutsev lennuettevõtja ei ole kohustatud maksma
hüvitist vastavalt artiklile 7, kui ta suudab tõendada, et tühistamise põhjustasid erakorralised
asjaolud, mida ei oleks suudetud vältida isegi siis, kui oleks võetud kõik vajalikud meetmed.
Määruse nr 261/2004 põhjenduse 14 teisest lausest tuleneb, et erakorralised asjaolud võivad
eelkõige esineda poliitiliselt ebastabiilsetes oludes, asjaomase lennu tegemiseks sobimatute
ilmastikutingimuste tõttu, turvalisuse ohu, ettenägematute lennuohutusega seotud
vajakajäämiste ning streikide korral, mis mõjutavad tegutseva lennuettevõtja toimimist. Määruse
nr 261/2004 põhjenduse 15 kohaselt loetakse erakorralised asjaolud olemasolevaks, kui
lennuliikluse korraldamist käsitleva otsuse mõju konkreetsele lennukile konkreetsel päeval
põhjustab lennu pikaajalise hilinemise, lennu väljumise järgmisele päevale edasilükkamise või
selle lennuki ühe või mitme lennu tühistamise, kuigi asjaomane lennuettevõtja on võtnud kõik
mõistlikud meetmed tühistamiste vältimiseks.
Seega peab lennuvedaja lennu tühistamise puhul tõendama, et asjaolu oli ettenägematu,
vältimatu ja väljaspool lennuvedaja tegelikku kontrolli.
2
Kirja lisana leiate lennuvedaja vastuse TTJA-le.
Palume Teil esitatud andmeid hinnata ning vastata järgnevatele küsimustele:
1. Kas lennuvedaja väide lennu plaanijärgset teostamist takistavate asjaolude kohta vastab
tõele?
2. Kas tegemist oli erakorraliste asjaoludega?
Palume juhtida TTJA tähelepanu muudele asjas tähtsust omavatele asjaoludele (nende
olemasolul), mida amet ei ole välja toonud. Juhul, kui asjaolude hindamiseks on vajalik
täiendava dokumentatsiooni ja selgituste esitamine, palume Teil sellest teada anda.
TTJA palub Teil vastata ülaltoodud küsimustele hiljemalt 11.07.2025. Vastus edastage palun e-
posti aadressile [email protected].
Lugupidamisega
/allkirjastatud digitaalselt/
Merli Siitan
kaupade ja teenuste talituse ekspert
6672028, [email protected]
Lisad: Lennuvedaja vastus koos viie manusega