ACCESS TO HEALTH-CARE SERVICES
12.13 In Estonia, how difficult or easy is it to see a doctor?
• Very difficult
• Somewhat difficult
• Neither difficult, nor easy
• Somewhat easy
• Very easy
• I don’t know
12.14 Is there anything preventing you from accessing health-care services in Estonia?
• No medicines available in health-care centre
• Too far to travel/There are no reachable health services
• I do not have the right documents
• Too expensive
• Lack of transportation to health-care services
• Language barrier
• Long queues and waiting lines
• I don't know how to access
• I prefer to go to Ukraine for treatment of my health issues
• Other, please specify
• I don't know
• Prefer not to answer
12.14 If other, please specify
12.15 Are you registered with a general practitioner in Estonia?
• Yes
• No
• I don't know
• Prefer not to answer
12.15 If not, why?
• Language barrier
• Do not know how to
• Long waiting times (more than 2 months)
• I was refused by the doctor
• I do not have health insurance
• I am not sure about the costs
• It is too far (long distance/transport issues)
• Other, please specify
• I don't know
• Prefer not to answer
If yes, what was the most challenging part?
• Understanding the registration process
• Filling in forms or submitting documents
• Language barrier (e.g., forms or communication not in my language)
• Long waiting time to get accepted by a doctor
• Being refused by one or more doctors
• Finding a doctor near my location
• Limited availability of doctors accepting new patients
• Difficulty communicating with the clinic or health-care staff
• Technical issues (e.g., trouble using online systems or booking platforms)
• Understanding requirements specific to Estonian health care
• Not knowing how to choose a suitable doctor
• The process was confusing or unclear overall
• I did not experience any difficulties
• Other, please specify
• I don't know
• Prefer not to answer
12.16 Have you registered your children with a general practitioner in Estonia?
• Yes
• No
• I don't know
• Prefer not to answer
12.17 If not, why?
• Language barrier
• Do not know how to
• Long waiting times (more than 2 months)
• I was refused by the doctor
• I do not have health insurance
• I am not sure about the costs
• It is too far (long distance/transport issues)
• Other, please specify
• I don't know
• Prefer not to answer
If yes, what was the most challenging part?
• Understanding the registration process
• Filling in forms or submitting documents
• Language barrier (e.g., forms or communication not in my language)
• Long waiting time to get accepted by a doctor
• Being refused by one or more doctors
• Finding a doctor near my location
• Limited availability of doctors accepting new patients
• Difficulty communicating with the clinic or health-care staff
• Technical issues (e.g., trouble using online systems or booking platforms)
• Understanding requirements specific to Estonian health care
• Not knowing how to choose a suitable doctor
• The process was confusing or unclear overall
• I did not experience any difficulties
• Other, please specify
• I don't know
• Prefer not to answer
12.19 Do you have health insurance in Estonia?
• Yes
• No
• I don't know
• Prefer not to answer
12.20 What type of health insurance do you have?
• State health insurance (managed by the Estonian Health Insurance fund)
• Private health insurance (INGES, ERGO, etc.)
• Other
• Don't know
• Prefer not to answer
In how far have language barriers affected your ability to access or understand health-care services in Estonia?
• Not at all – I have experienced no language-related difficulties
• To a small extent – Minor issues, but they did not significantly impact my experience
• To a moderate extent – Some challenges that made access or understanding more difficult
• To a great extent – Language barriers often made it hard to access or understand services
• Completely – I was unable to access or understand health-care services due to language
• Not applicable – I haven’t used health-care services in Estonia
• I don't know
• Prefer not to answer
If yes, in what situations have language barriers caused difficulties?
• Communicating with doctors or nurses
• Understanding written medical information (e.g., prescriptions, instructions)
• Using online systems or e-health portals
• Making appointments by phone or in person
• Filling out forms or official documents
• Other, please specify
• I don't know
• Prefer not to answer

DIGITAL SERVICES
12.21 Have you ever used digital health services in Estonia, such as Terviseportaal / Health Portal, Perearst24, or e-perearstikeskus?
• Yes
• No
• I don't know
• Prefer not to answer
12.22 How difficult or easy is it to use digital health services in Estonia?
• Very difficult
• Somewhat difficult
• Neither difficult, nor easy
• Somewhat easy
• Very easy
• I don’t know
12.23 What digital skills do you lack to use digital health services in Estonia?
• I don't know how to find digital health services (e.g., patient portals, e-health systems)
• I have trouble logging in with digital ID, Smart-ID, or Mobile-ID
• I don't know how to view or understand my medical records or test results online
• I don’t know how to communicate with a doctor online (e.g., booking appointments, sending messages)
• I’m unsure how to upload or download medical documents (e.g., prescriptions, certificates)
• I’m not confident using a computer, smartphone, or the internet in general
• I have difficulty understanding the Estonian language used in digital health systems
• I don’t know how to update my personal or health information online
• I don’t know what digital health services are available in Estonia
• I don’t have the necessary device (e.g., smartphone or computer)
• I have the necessary digital skills
• Other (please specify)
• I don't know
• Prefer not to answer
CONFIRMATION OF HEALTH STATUS
Since arriving in Estonia, have you or your family members needed to confirm or re-establish your diagnosis or disability status?
• Yes
• No
• I don't know
• Prefer not to answer
If yes, how difficult or easy was it to confirm or re-establish your diagnosis or disability status in Estonia?
• Very difficult
• Somewhat difficult
• Neither difficult, nor easy
• Somewhat easy
• Very easy
• I don’t know
What challenges did you face when confirming or re-establishing your diagnosis or disability status in Estonia?
• Language barriers (e.g. lack of translation or interpretation)
• Complex paperwork or unclear requirements
• Long waiting times for appointments or decisions
• Lack of clear information or guidance
• Difficulties accessing qualified specialists
• Trouble using digital tools or online systems
• Differences between the diagnosis or disability criteria in Ukraine and Estonia
• My Ukrainian documents were not accepted or needed additional validation
• Discrimination
• Other, please specify
• I don't know
• Prefer not to answer
HEALTH NEEDS AND PREFERENCES
What type of health-care services do you feel you need most right now?
• General medical check-ups
• Emergency care
• Specialist consultations (e.g. cardiologist, gynecologist, etc.)
• Dental care
• Mental health support
• Rehabilitation or physical therapy
• Medications or prescription refills
• Vaccination
• Other (please specify)
What would help you access health-care services more easily?
• More information about available services
• Interpretation or translation services
• Financial support for health-care costs
• Faster registration with a general practitioner
• Shorter waiting times
• More accessible health-care facilities in my area
• More flexible appointment hours
• Simplified administrative procedures
• Improved cultural sensitivity in health-care services
• Remote health-care options (telemedicine)
• Other (please specify)
ACCESS TO MEDICINES AND PRESCRIPTIONS
Have you been able to access the medicines you need in Estonia?
• Yes, without any problems
• Yes, but it was difficult
• No, I could not access the medicines I needed
• I have not needed any medicines
• I don’t know
• Prefer not to answer
If you had difficulties accessing medicines, what were the main reasons? (Select all that apply)
• Medicines were too expensive
• I do not have health insurance to cover the cost
• Pharmacy sells medicines for full price since unawareness of healthcare entitlements of refugees from Ukraine
• The medicine I needed was not available in pharmacies
• I did not have a prescription from a doctor
• I did not know where to get the medicine
• Language barrier at the pharmacy
• Long waiting times to see a doctor and get a prescription
• I rely on humanitarian organizations for medicines
• Pharmacy opening hours were not convenient
• I could not afford the consultation fee to get a prescription
• I faced discrimination or stigma at the pharmacy
• I had concerns about the safety or quality of the medicine
• Other (please specify)
• I don’t know
• Prefer not to answer
Where do you usually get your medicines? (Select all that apply)
• Pharmacies in Estonia
• Humanitarian organizations or NGOs
• Friends or family bring them from Ukraine
• Online or alternative sources
• I don’t take any medicines
• Other (please specify)
Do you need regular medication for a chronic condition (e.g., diabetes, high blood pressure, epilepsy, asthma, mental health conditions, etc.)?
• Yes, and I am able to get my medication regularly
• Yes, but I struggle to get my medication regularly
• No, I do not take regular medication
• I don’t know
• Prefer not to answer
RECEIVING HEALTH AND HEALTH-CARE INFORMATION
How do you get information about health-care services in Estonia?
• Government websites (e.g., Health Board, eesti.ee)
• Health-care providers’ websites (e.g., clinics, hospitals)
• Directly from a health-care provider (doctor, nurse, receptionist)
• Health helplines (e.g., 1220 family doctor advice line)
• Social media or online forums
• Friends, family, or colleagues
• NGOs, community centers
• Adaptation/integration programs
• I don’t know where to get information
• Other, please specify
How clear and helpful is the information you receive about health-care services in Estonia?
• Very clear and helpful
• Somewhat clear and helpful
• Neutral – it’s sometimes helpful, sometimes not
• Not very clear or helpful
• Not clear or helpful at all
• I don’t know
How would you prefer to receive information about health-care services in Estonia
• Printed brochures or leaflets
• Online websites or official government/NGO pages
• Social media (e.g., Facebook, Telegram, WhatsApp groups)
• Mobile apps providing health-care guidance
• In-person sessions or informational meetings
• Telephone hotlines or call centers
• SMS or email notifications
• Health-care professionals (doctors, nurses, social workers)
• Other (please specify)
What type of healthcare-related information do you feel is most important for you?
• How to register with a general practitioner (GP)
• Emergency health-care services (when and how to call an ambulance)
• Where to get free or low-cost health-care services
• Mental health support and counseling services
• Access to medications and prescriptions
• Vaccination information (for adults and children)
• Maternal and child health-care services
• Rights and entitlements to health care as a refugee
• Other (please specify)
Have you faced any challenges in finding accurate health-care information in Estonia?
• Yes
• No
• I don’t know
• Prefer not to answer
If yes, what were the main challenges? (Select all that apply)
• Lack of information in my preferred language
• Lack of trust in the information provided
• Information is too complicated or unclear
• Different sources give conflicting information
• I don’t know where to look for information
• There is no one available to explain the information to me
• Other (please specify)
KNOWLEDGE AND AWARENESS
Do you know and understand your rights and entitlements to health-care services as a refugee in Estonia?
• Yes, I fully understand my rights
• Somewhat, but I need more information
• No, I do not understand my rights
• I don’t know
• Prefer not to answer
Do you know what to do in case of a medical emergency in Estonia?
• Yes, I know whom to contact and where to go
• Somewhat, but I am not fully confident
• No, I do not know what to do
• I don’t know
• Prefer not to answer

In the past 12 months, have you travelled to Ukraine in order to receive healthcare services?
• Yes, to use state health-care services
• Yes, to use private health-care services
• Yes, to get medicines
• No
• Prefer not to answer

ACCESS TO HEALTH-CARE SERVICES
12.13 In Estonia, how difficult or easy is it to see a doctor?
• Very difficult
• Somewhat difficult
• Neither difficult, nor easy
• Somewhat easy
• Very easy
• I don’t know
12.14 Is there anything preventing you from accessing health-care services in Estonia?
• No medicines available in health-care centre
• Too far to travel/There are no reachable health services
• I do not have the right documents
• Too expensive
• Lack of transportation to health-care services
• Language barrier
• Long queues and waiting lines
• I don't know how to access
• I prefer to go to Ukraine for treatment of my health issues
• Other, please specify
• I don't know
• Prefer not to answer
12.14 If other, please specify
12.15 Are you registered with a general practitioner in Estonia?
• Yes
• No
• I don't know
• Prefer not to answer
12.15 If not, why?
• Language barrier
• Do not know how to
• Long waiting times (more than 2 months)
• I was refused by the doctor
• I do not have health insurance
• I am not sure about the costs
• It is too far (long distance/transport issues)
• Other, please specify
• I don't know
• Prefer not to answer
If yes, what was the most challenging part?
• Understanding the registration process
• Filling in forms or submitting documents
• Language barrier (e.g., forms or communication not in my language)
• Long waiting time to get accepted by a doctor
• Being refused by one or more doctors
• Finding a doctor near my location
• Limited availability of doctors accepting new patients
• Difficulty communicating with the clinic or health-care staff
• Technical issues (e.g., trouble using online systems or booking platforms)
• Understanding requirements specific to Estonian health care
• Not knowing how to choose a suitable doctor
• The process was confusing or unclear overall
• I did not experience any difficulties
• Other, please specify
• I don't know
• Prefer not to answer
12.16 Have you registered your children with a general practitioner in Estonia?
• Yes
• No
• I don't know
• Prefer not to answer
12.17 If not, why?
• Language barrier
• Do not know how to
• Long waiting times (more than 2 months)
• I was refused by the doctor
• I do not have health insurance
• I am not sure about the costs
• It is too far (long distance/transport issues)
• Other, please specify
• I don't know
• Prefer not to answer
If yes, what was the most challenging part?
• Understanding the registration process
• Filling in forms or submitting documents
• Language barrier (e.g., forms or communication not in my language)
• Long waiting time to get accepted by a doctor
• Being refused by one or more doctors
• Finding a doctor near my location
• Limited availability of doctors accepting new patients
• Difficulty communicating with the clinic or health-care staff
• Technical issues (e.g., trouble using online systems or booking platforms)
• Understanding requirements specific to Estonian health care
• Not knowing how to choose a suitable doctor
• The process was confusing or unclear overall
• I did not experience any difficulties
• Other, please specify
• I don't know
• Prefer not to answer
12.19 Do you have health insurance in Estonia?
• Yes
• No
• I don't know
• Prefer not to answer
12.20 What type of health insurance do you have?
• State health insurance (managed by the Estonian Health Insurance fund)
• Private health insurance (INGES, ERGO, etc.)
• Other
• Don't know
• Prefer not to answer
In how far have language barriers affected your ability to access or understand health-care services in Estonia?
• Not at all – I have experienced no language-related difficulties
• To a small extent – Minor issues, but they did not significantly impact my experience
• To a moderate extent – Some challenges that made access or understanding more difficult
• To a great extent – Language barriers often made it hard to access or understand services
• Completely – I was unable to access or understand health-care services due to language
• Not applicable – I haven’t used health-care services in Estonia
• I don't know
• Prefer not to answer
If yes, in what situations have language barriers caused difficulties?
• Communicating with doctors or nurses
• Understanding written medical information (e.g., prescriptions, instructions)
• Using online systems or e-health portals
• Making appointments by phone or in person
• Filling out forms or official documents
• Other, please specify
• I don't know
• Prefer not to answer

DIGITAL SERVICES
12.21 Have you ever used digital health services in Estonia, such as Terviseportaal / Health Portal, Perearst24, or e-perearstikeskus?
• Yes
• No
• I don't know
• Prefer not to answer
12.22 How difficult or easy is it to use digital health services in Estonia?
• Very difficult
• Somewhat difficult
• Neither difficult, nor easy
• Somewhat easy
• Very easy
• I don’t know
12.23 What digital skills do you lack to use digital health services in Estonia?
• I don't know how to find digital health services (e.g., patient portals, e-health systems)
• I have trouble logging in with digital ID, Smart-ID, or Mobile-ID
• I don't know how to view or understand my medical records or test results online
• I don’t know how to communicate with a doctor online (e.g., booking appointments, sending messages)
• I’m unsure how to upload or download medical documents (e.g., prescriptions, certificates)
• I’m not confident using a computer, smartphone, or the internet in general
• I have difficulty understanding the Estonian language used in digital health systems
• I don’t know how to update my personal or health information online
• I don’t know what digital health services are available in Estonia
• I don’t have the necessary device (e.g., smartphone or computer)
• I have the necessary digital skills
• Other (please specify)
• I don't know
• Prefer not to answer
CONFIRMATION OF HEALTH STATUS
Since arriving in Estonia, have you or your family members needed to confirm or re-establish your diagnosis or disability status?
• Yes
• No
• I don't know
• Prefer not to answer
If yes, how difficult or easy was it to confirm or re-establish your diagnosis or disability status in Estonia?
• Very difficult
• Somewhat difficult
• Neither difficult, nor easy
• Somewhat easy
• Very easy
• I don’t know
What challenges did you face when confirming or re-establishing your diagnosis or disability status in Estonia?
• Language barriers (e.g. lack of translation or interpretation)
• Complex paperwork or unclear requirements
• Long waiting times for appointments or decisions
• Lack of clear information or guidance
• Difficulties accessing qualified specialists
• Trouble using digital tools or online systems
• Differences between the diagnosis or disability criteria in Ukraine and Estonia
• My Ukrainian documents were not accepted or needed additional validation
• Discrimination
• Other, please specify
• I don't know
• Prefer not to answer
HEALTH NEEDS AND PREFERENCES
What type of health-care services do you feel you need most right now?
• General medical check-ups
• Emergency care
• Specialist consultations (e.g. cardiologist, gynecologist, etc.)
• Dental care
• Mental health support
• Rehabilitation or physical therapy
• Medications or prescription refills
• Vaccination
• Other (please specify)
What would help you access health-care services more easily?
• More information about available services
• Interpretation or translation services
• Financial support for health-care costs
• Faster registration with a general practitioner
• Shorter waiting times
• More accessible health-care facilities in my area
• More flexible appointment hours
• Simplified administrative procedures
• Improved cultural sensitivity in health-care services
• Remote health-care options (telemedicine)
• Other (please specify)
ACCESS TO MEDICINES AND PRESCRIPTIONS
Have you been able to access the medicines you need in Estonia?
• Yes, without any problems
• Yes, but it was difficult
• No, I could not access the medicines I needed
• I have not needed any medicines
• I don’t know
• Prefer not to answer
If you had difficulties accessing medicines, what were the main reasons? (Select all that apply)
• Medicines were too expensive
• I do not have health insurance to cover the cost
• Pharmacy sells medicines for full price since unawareness of healthcare entitlements of refugees from Ukraine
• The medicine I needed was not available in pharmacies
• I did not have a prescription from a doctor
• I did not know where to get the medicine
• Language barrier at the pharmacy
• Long waiting times to see a doctor and get a prescription
• I rely on humanitarian organizations for medicines
• Pharmacy opening hours were not convenient
• I could not afford the consultation fee to get a prescription
• I faced discrimination or stigma at the pharmacy
• I had concerns about the safety or quality of the medicine
• Other (please specify)
• I don’t know
• Prefer not to answer
Where do you usually get your medicines? (Select all that apply)
• Pharmacies in Estonia
• Humanitarian organizations or NGOs
• Friends or family bring them from Ukraine
• Online or alternative sources
• I don’t take any medicines
• Other (please specify)
Do you need regular medication for a chronic condition (e.g., diabetes, high blood pressure, epilepsy, asthma, mental health conditions, etc.)?
• Yes, and I am able to get my medication regularly
• Yes, but I struggle to get my medication regularly
• No, I do not take regular medication
• I don’t know
• Prefer not to answer
RECEIVING HEALTH AND HEALTH-CARE INFORMATION
How do you get information about health-care services in Estonia?
• Government websites (e.g., Health Board, eesti.ee)
• Health-care providers’ websites (e.g., clinics, hospitals)
• Directly from a health-care provider (doctor, nurse, receptionist)
• Health helplines (e.g., 1220 family doctor advice line)
• Social media or online forums
• Friends, family, or colleagues
• NGOs, community centers
• Adaptation/integration programs
• I don’t know where to get information
• Other, please specify
How clear and helpful is the information you receive about health-care services in Estonia?
• Very clear and helpful
• Somewhat clear and helpful
• Neutral – it’s sometimes helpful, sometimes not
• Not very clear or helpful
• Not clear or helpful at all
• I don’t know
How would you prefer to receive information about health-care services in Estonia
• Printed brochures or leaflets
• Online websites or official government/NGO pages
• Social media (e.g., Facebook, Telegram, WhatsApp groups)
• Mobile apps providing health-care guidance
• In-person sessions or informational meetings
• Telephone hotlines or call centers
• SMS or email notifications
• Health-care professionals (doctors, nurses, social workers)
• Other (please specify)
What type of healthcare-related information do you feel is most important for you?
• How to register with a general practitioner (GP)
• Emergency health-care services (when and how to call an ambulance)
• Where to get free or low-cost health-care services
• Mental health support and counseling services
• Access to medications and prescriptions
• Vaccination information (for adults and children)
• Maternal and child health-care services
• Rights and entitlements to health care as a refugee
• Other (please specify)
Have you faced any challenges in finding accurate health-care information in Estonia?
• Yes
• No
• I don’t know
• Prefer not to answer
If yes, what were the main challenges? (Select all that apply)
• Lack of information in my preferred language
• Lack of trust in the information provided
• Information is too complicated or unclear
• Different sources give conflicting information
• I don’t know where to look for information
• There is no one available to explain the information to me
• Other (please specify)
KNOWLEDGE AND AWARENESS
Do you know and understand your rights and entitlements to health-care services as a refugee in Estonia?
• Yes, I fully understand my rights
• Somewhat, but I need more information
• No, I do not understand my rights
• I don’t know
• Prefer not to answer
Do you know what to do in case of a medical emergency in Estonia?
• Yes, I know whom to contact and where to go
• Somewhat, but I am not fully confident
• No, I do not know what to do
• I don’t know
• Prefer not to answer

In the past 12 months, have you travelled to Ukraine in order to receive healthcare services?
• Yes, to use state health-care services
• Yes, to use private health-care services
• Yes, to get medicines
• No
• Prefer not to answer